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The impact of the COVID-19 (coronavirus) pandemic on business process outsourcing (BPO) services is uneven and is dependent on the buyer’s market, the services the buyer outsources, the sensitivity of information the supplier handles and the location of the supplier. Buyers should evaluate these factors when determining the next steps they should take with their BPO service provider. While the CARES Act provides financial support for businesses, it also is discouraging some businesses seeking government relief from procuring BPO services. ProcurementIQ’s Business Process Outsourcing (BPO) Services Coronavirus Buyer’s Guide will help you properly assess market shifts caused by the coronavirus.

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Learn more about:

  • Market Performance
  • Supply Chain Risk Analysis - including Key Suppliers and Key Buyers
  • Federal Coronavirus Aid, Relief, and Economic Security (CARES) Act impact on the market
  • Creative Procurement Opportunities

 

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