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Procurement Market Intelligence Report

Alternative Dispute Resolution Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Alternative Dispute Resolution Services?

What is the average price of Alternative Dispute Resolution Services?

This procurement report includes pricing information to help you purchase Alternative Dispute Resolution Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Alternative Dispute Resolution Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Alternative Dispute Resolution Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Alternative Dispute Resolution Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Alternative Dispute Resolution Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

According to ProcurementIQ estimates, there are 11,813 providers of ADR services in 2021. Market share concentration is considered low, as the top four suppliers account for less than 30.0% of market revenue. The market for ADR solutions is highly fragmented because the majority of ADR firms operate on a local... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


Do you provide ongoing training or development for your employees?

What is the average tenure of your employees?

What are the various stages of your hiring process?

What specialized skills do you look for in employees?

Can you provide background information on your employees' work histories?

How do you ensure the neutrality of the ADR professional?

Amidst widespread health concerns in the wake of a global pandemic, what contingency plans are in place to mitigate risk to your clients and employees?


Tell me about similar cases you have worked on in the past. What challenges did you face and how did you overcome them?

What awards and honors has your firm earned?

Are you a member of any relevant associations? If so, which ones? What support do you receive from them?

Do you have a history of working with the opposing party? How do you ensure there is no conflict of interest?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased/reduced demand?

Geographic Coverage

Does your firm provide services on a national or local level? What markets do you primarily serve?

Do you travel to the client? If so, how do you charge for travel costs?

Are you capable of providing ADR services in other countries?

Do you support foreign languages, and if so, which ones?

Are you offering remote ADR solutions during this time? How has teleconferencing impacted your services?

Value-Added Services

Do you offer discounts for bundled services, and if so, what are the terms?

Can you refer me to another firm for related services I may need?

Do you offer a competitive discount for switching from another provider to your firm?

What incentives do you give to long-term clients to stay with your firm?


What is your average turnaround time for ADR cases of this kind?

What priority will this case be in relation to other projects your firm is working on?

What checks and balances are in place to assure that the work is done on time without sacrificing quality?

Can you create a timeline of steps involved in resolving this case?


Have you had any previous experience with clients specific to the market in which I operate?

Have you had any major complaints with past clients? How have you dealt with these complaints?

What is your reputation like among customers and peers, and how have you developed it?

Do you have clients that are willing to provide references on your behalf? If so, how can I get in contact with them?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the total budget for the service.

Buyers should specify the maximum allowable per diem rate for lodging, meals and incidental expenses.

Buyers should state their preference for a pricing model (daily rates versus hourly rates).

Buyers should specify the desired split of the costs between the conflicting parties.

Selection Criteria

Buyers should prioritize ADR firms that are located nearby to reduce lead times.

Buyers should ask for a list of references from current and former clients.

Buyers should reference the Buying-Decision Scorecard section of this report for key criteria to consider when evaluating providers.

Project Schedule

Buyers need to indicate the date when proposals are due.

Buyers should indicate the date by which the service must commence.

Buyers should specify the desired contract length.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for ADR services is moderate. Providers of dispute resolution services procure first tier inputs from office supply stores and computer stores, which pose a negligible risk to the supply chain. Rising import penetration among these upstream suppliers has made low-cost alternatives more readily available to ADR firms,... Subscribe to learn more.