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Procurement Market Intelligence Report

Call Tracking Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Call Tracking Software?

What is the average price of Call Tracking Software?

This procurement report includes pricing information to help you purchase Call Tracking Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Call Tracking Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Call Tracking Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Call Tracking Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Call Tracking Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase Call Tracking Software?

Market share concentration in the call tracking software market is low. About 65 providers operate in the market, and the top four suppliers account for less than 30.0% of total market revenue. Market share concentration in this market is low due to several factors. Barriers to entry in the... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Competition

What do you do to attract new clients and maintain your relationships with current clients?

How do you compete with new companies entering the market so that you maintain your market share?

How diverse is your customer base and how does this compare to your competitors?

Have you participated in any mergers or acquisitions in the past three years? If so, what impact did this activity have on your business model and customers?

Integration

What are the cost and time requirements for integrating your software with other software suites?

Have any of your current or previous customers had problems integrating your software with the other software services they use?

Do you have any significant relationships or partnerships with other software providers?

Do you update your services to integrate new software solutions as they come onto the market?

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Key elements for every RFP

What should my Call Tracking Software RFP include?

Project Budget

Buyers should specify their preferences regarding payment methods and schedule.

Buyers should disclose their expectations regarding the costs of phones or any other equipment that will be required to use the call tracking software.

Buyers should include any expectations they have regarding tiered pricing.

Selection Criteria

Buyers should evaluate the call tracking software based on its integration options.

Buyers should consider the features offered by the call tracking software.

Buyers should evaluate vendors based on the customer service they provide.

Buyers should consider the installation processes of different software solutions.

For detailed descriptions of selection criteria, buyers should refer to the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should indicate when proposals are due.

Buyers should state when services must begin.

Buyers should include any preferences they have regarding contract length.

Evaluate major factors to mitigate risk

How risky is the Call Tracking Software supply chain?

Supply chain risk for call tracking software vendors has been low in the past three years, meaning that providers are unlikely to experience significant supply chain disruptions that would prevent them from delivering services or substantially increasing their operating costs. Consequently, they may be more willing to negotiate with buyers... Subscribe to learn more.

HIGH

MEDIUM

LOW