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Procurement Market Intelligence Report

Credit Card Payment Processing Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Credit Card Payment Processing Services?

What is the average price of Credit Card Payment Processing Services?

This procurement report includes pricing information to help you purchase Credit Card Payment Processing Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Credit Card Payment Processing Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Credit Card Payment Processing Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Credit Card Payment Processing Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Credit Card Payment Processing Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The top four vendors of credit card payment processing services account for roughly 40.0% of market revenue, indicating a moderate level of market share concentration. Despite a recent uptick in mergers and acquisitions (e.g. Fiserv acquired First Data, Fidelity purchased World Pay and Global Payments bought Total System Services), market... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Quality Control

How do you ensure credit cards are accurately processed?

What systems and tools do you have in place to minimize the number of errors that may occur when the credit cards are processed?

Who identifies errors and who fixes them? How quickly are they fixed?

How do you balance quick turnaround times with accurate service solutions?

How do you use client feedback to improve quality control?

What service monitoring reports are available?

Staff Turnover

What has been your employee retention rate in the past year? Two years?

How do you recruit and retain your staff?

How long has each employee that is working on my project been employed with your company?

If an employee that is working on my project leaves, how will you assign a new employee to the project? How will you maintain workflows and meet deadlines?

What is the average tenure of your employees?

How does your turnover rate impact your services?

Value-Added Services

What value-added services do you offer? If I purchase additional services, how will my prices be impacted?

What type of free trial periods do you offer so I can test the services?

What type of discounts do you offer if I bundle services together?

If I switch from another service provider to you, what type of competitive discount would you offer, if any?

How have the value-added services you offer impacted the level of competition you face from other firms?

What firms do you partner with to provide more value-added services? How long have you been working together?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should include the desired pricing model.

Vendors should include a pricing proposal, which should define and list all fees (e.g. reporting, charge backs, monthly minimums, authorizations, settlements) associated with each type of transaction (i.e. online, face to face).

Vendors should include purchase and lease prices for processing units, if necessary.

Vendors should include how they calculate discount fees (i.e. on gross or net sales).

Selection Criteria

Buyers should evaluate the vendor's experience with projects of similar complexity and scope, as well as the qualifications of their staff.

Buyers should evaluate vendors based on their projected costs.

Buyers should evaluate references from vendors' previous clients.

For other selection criteria requirements, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the date when proposals are due and any other relevant dates (e.g. presentations or final interviews) prior to the contract award.

Buyers should include the date when the contract begins and ends.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for credit card payment processing services is low. Vendors source inputs from a myriad of upstream suppliers, including commercial banks, software publishers, computer and telecommunications equipment wholesalers and telecommunications service providers. Changes in the supply chain rarely affect the continuity of operations for market providers, thus eroding... Subscribe to learn more.