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Procurement Market Intelligence Report

Crisis Management Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Crisis Management Services?

What is the average price of Crisis Management Services?

This procurement report includes pricing information to help you purchase Crisis Management Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Crisis Management Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Crisis Management Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Crisis Management Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Crisis Management Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

ProcurementIQ estimates that the market share concentration is moderate in 2021. There are an estimated 700 providers of crisis management services, most of which are small, privately-held enterprises. Due to their size, most vendors operate on a local or regional basis, which limits their level of market share concentration due... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?

Regulation

How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Experience

What similar projects have you worked on in the past? What challenges did you face and how did you overcome them?

What is your implementation plan?

How familiar are you with the market that we operate in?

How diverse are your crisis management services?

How has your business tailored service offerings to cater to pandemic challenges?

Service Performance

What checks and balances are in place to ensure that my project receives a thorough evaluation?

How do you balance quick turnaround times with maintaining a high level of service?

Do you primarily handle crisis management projects in-house, or do you outsource the work? How is quality overseen for work that is completed by outside firms?

How do you monitor your services to ensure they are efficient and stay on schedule?

How has your performance been affected by the pandemic?

Customer Support

Do clients have dedicated representatives, or will clients have to call a general support line?

Do you offer 24/7/365 customer account services?

How frequently do you provide progress reports?

What is the typical size of your clientele? Does size determine how and by whom an account is managed?

Are you capable of supporting global implementation? Do you support foreign languages? If so, which ones?

Amid widespread health concerns, what contingency plans are in place to mitigate the risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Competition

How do you attract new clients and retain existing clients?

What is your reputation like among customers and peers, and how have you developed it?

What incentives do you give to long-term clients to stay with your company? Do you offer any incentives to firms that refer businesses to your company?

How does your firm maintain a competitive edge, particularly during the pandemic?

Timeliness

How accurate are your time estimates for projects? How many projects are staff members typically working on concurrently?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased or reduced demand?

What is your process for working on multiple projects concurrently?

How will you prioritize my project among the other projects you are working on?

Is there a project manager responsible for maintaining the timeliness and budget for this project? Will we have access to this person?

Have pandemic-related disruptions impacted your ability to provide timely services?

Subcontractor Groups

Can you provide me with any other related services? If not, can you recommend a company to provide those services?

How does using your recommended provider benefit me? Are there any monetary incentives for me if I use your recommended supplier?

Will any subcontractors be hired to work for our project? If so, what are their experience and credentials? How are they selected for the project? How are they managed?

What systems are in place to ensure that subcontractors deliver a high-quality service?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should state their total budget for the project.

Buyers should request a detailed breakdown of prices for each service that will be conducted during the duration of the contract.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance in creating a budget.

Selection Criteria

Buyers should give preference to vendors that have experience in the market and have worked on complex projects before.

Buyers should evaluate vendor experience and qualifications, including individual consultants' qualifications.

Buyers should give consideration to vendors that have a distribution scope that can meet their needs.

Buyers should consider the pricing options offered by the vendor.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should specify the deadline for proposal submissions.

Buyers should state when the final selection will be made and when award information will be available.

Buyers should specify their preferred start date and contract length, including options for renewal.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for crisis management services is low. Purchased inputs do not comprise a significant proportion of the average supplier's revenue. Because suppliers of crisis management services require office space, office supplies, furniture and software to provide their services, the risk of supply disruptions from upstream suppliers is... Subscribe to learn more.

HIGH

MEDIUM

LOW