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Procurement Market Intelligence Report

Disaster Recovery Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Disaster Recovery Services?

What is the average price of Disaster Recovery Services?

This procurement report includes pricing information to help you purchase Disaster Recovery Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Disaster Recovery Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Disaster Recovery Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Disaster Recovery Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Disaster Recovery Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The top four vendors account for less than 30.0% of total market revenue, indicating a low level of market share concentration. The market is highly fragmented, with many horizontal suppliers like Amazon competing with specialists like Sungard Availability Services. The majority of suppliers are small and do not have the... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


How do you protect the confidentiality of data in the event of a disaster or power failure?

How do you handle multiple customers declaring simultaneous disasters, including but not limited to the process used to determine who receives priority in restoration services?

What situations have you dealt with before in which sensitive information had to be kept safe during an emergency?

How do you measure a breach of confidentiality, and how do you address it?

Emergency Response

How do you define an emergency?

What kind of warning systems do you offer?

Have you encountered misaligned emergency definitions in the past?

Are there any instances in the past where you denied a client service? If so, please provide background.

Amid widespread health concerns, what contingency plans are in place to mitigate the risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Processing Capacity

Do you have any plans in place to deal with a regional or national emergency affecting the bulk of your clients?

Can you increase capacity through other subcontractors in the area?

Have you ever experienced service congestion in the past? If so, how did you deal with it?

Have there been any service shortages due to limited processing capacity?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased or reduced demand?


How do you attract new clients and retain existing clients?

How does your firm maintain a competitive edge?

What is your client turnover rate? How long do your contracts last, on average?

Have you lowered prices to remain competitive?

Energy Efficiency

What is your disaster recovery site's power usage effectiveness (PUE)?

What is the prevailing electricity rate at your disaster recovery site? How does this compare to the region? The country?

What have you done to improve your facility's energy efficiency?

Could you describe your environmental control systems?


What is your renewal/repeat business rate for businesses in my industry and how does that compare to your overall rates?

How long have you provided disaster recovery services to your longest tenured client? Who are your five largest clients?

Do you have case studies or client testimonials outlining your approach to the disaster recovery service? Can we speak to or visit a current client about their experiences?

Tell me about similar disaster recovery projects you have worked on in the past. What challenges did you face and how did you overcome them?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should include the budget for the contract.

Buyers should include a list of other expenses they will cover.

Selection Criteria

Buyers should evaluate the reputation of the vendor, as well as the qualifications and technical expertise of their staff.

Buyers should evaluate the vendor's experience with clients of similar complexity and scope.

Buyers should evaluate vendors based on their costs.

Buyers should evaluate references from vendors' previous clients.

For other selection criteria requirements, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the date proposals are due and any other relevant dates (e.g. presentations or final interviews) prior to the contract award.

Buyers should include the date the contract begins and ends, as well as any options for contract renewal.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for disaster recovery services is low. Suppliers source their inputs from a number of first and second tier upstream vendors, including computer wholesalers, internet service providers, telecommunications networking equipment manufacturers, software publishers and IT consulting firms. Although some risks affect the supply chain, these risks hardly impact... Subscribe to learn more.