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Procurement Market Intelligence Report

E-Discovery Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for E-Discovery Software?

What is the average price of E-Discovery Software?

This procurement report includes pricing information to help you purchase E-Discovery Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of E-Discovery Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase E-Discovery Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing E-Discovery Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for E-Discovery Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The e-discovery software market displays a low level of concentration, with the four largest vendors accounting for less than 30.0% of total market revenue. ProcurementIQ estimates that about 725 suppliers of e-discovery software operate in the domestic market. The e-discovery software market is highly fragmented as a result of... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


Does your software have a proven track record for reducing e-discovery costs? Do you have testimonials from previous clients showing this?

Have you faced any business or legal conflicts in the past? How did you address these problems?

Are you adequately insured? Do you have appropriate property damage or general liability coverage?

How long have you been providing e-discovery software?

Internal Costs

How much of your revenue do you dedicate to research and development?

Have you outsourced any of your services to low labor-cost countries? Has this trend helped or hurt your revenue growth?

Do you regularly use automation in your services? If so, how does this automation help you better serve your clients?

What strategies do you use to manage growing wage costs?


How much of the e-discovery life cycle does your software address? Are there additional costs if the tool cannot handle all steps from process to production?

How do you ensure transparency throughout the project?

Who will bear the risk if data is lost or corrupted due to software failure?

Do you offer value-added services, such as expert testimony, software training or project management?

How do buyers measure the return on investment of your e-discovery software?

Market Trends

Do you monitor changes in corporate profit? How have these changes affected demand for your software?

How has your company capitalized on the growth of internet traffic? How do you intend to meet demand as this figure grows during the next three years?

How have changes in private investment in computers and software affected your operations in the past three years?

Do you notice changes in demand due to business bankruptcies and initial public offerings? How does the changing business landscape open up more opportunities?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased or reduced demand?


Do you monitor changes in technology and adapt accordingly? Can you give examples?

What sets your e-discovery software apart from the software solutions offered by your competitors?

Has your firm completed any acquisitions in the past three years? If so, how did this expansion affect your business model?

How do you ensure that clients seek renewal of their contracts? What is your client retention rate?

Amid widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


Does the file type affect the software's ability to function?

What quality control processes have you implemented to improve the retrieval of relevant information?

How do you measure overall performance? How does this measure change with the increasing volume of data in use?

What security measures have you developed to protect your clients' data and ensure its preservation?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should disclose their budget for purchasing e-discovery software.

Buyers should state their preferred terms regarding invoicing frequency and payment methods.

Buyers should indicate whether they wish to bundle other services with their software purchase to achieve a discount.

Buyers should reference the Benchmark Price section of this report to confirm that they are paying a competitive price for their e-discovery software.

Selection Criteria

Buyers should evaluate providers based on the technology of their software.

Buyers should take into account providers' experience during the selection process.

Buyers should evaluate the breadth of services providers offer.

Buyers should consider providers' reputations.

Buyers should refer to the Buying-Decision Scorecard section of this report for additional information about selection criteria.

Project Schedule

Buyers should include the date by which vendors must submit their proposals for consideration.

Buyers should indicate the date when they expect the e-discovery software to be implemented in their operations.

Buyers should give the date that vendors will be notified about contract awards.

Buyers should state how long they wish the service contract to last, if applicable.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for the e-discovery software market has been low in the three years to 2021 due to the fact that market providers do not rely on the regular purchase of any critical physical inputs to develop and distribute their software. As a result, the coronavirus pandemic has not... Subscribe to learn more.