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Procurement Market Intelligence Report

Elevator & Escalator Maintenance Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Elevator & Escalator Maintenance Services?

What is the average price of Elevator & Escalator Maintenance Services?

This procurement report includes pricing information to help you purchase Elevator & Escalator Maintenance Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Elevator & Escalator Maintenance Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Elevator & Escalator Maintenance Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Elevator & Escalator Maintenance Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Elevator & Escalator Maintenance Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

There are over 10,914 suppliers operating in the elevator and escalator maintenance service market in 2021. The top four vendors, Dover Corporation, ThyssenKrupp AG, Raytheon technologies and Kone Corporation, account for less than 30.0% of total market revenue, which indicates a highly fragmented market. In the three years to 2021,... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?


Does the plan price include customer support services?

What contract type would you suggest for my fleet of equipment? Why is that type appropriate?

What service calls will be included in my contract?

What types of calls will I be charged overtime for?

What parts are included in my contract and which will I be charged for separately?

To what extent do your buyers pay for transportation costs? Do you use an on-site or door-to-door pricing model?

Do you offer discounts for long-term contracts?

Code Compliance

Are you based in this state? If not, what state are you located in?

How do you keep up to date on changing codes in the different municipalities in which you work?

Who is responsible for knowing the different codes and regulations in different areas?

How close are your relations with the local and state government officials that conduct compliance checks?

Service Breadth

Walk me through a typical service call under this contract.

Do you carry all equipment required to adequately perform the service or will our business have to supply this?

How often do your technicians check the speed at which elevators are moving up and down? How often do they check the speed at which the doors are opening and closing?

What is the tipping point for an elevator with low use to receive more infrequent or less detailed service?


Do your contracts feature hold harmless clauses that allow you to avoid legal responsibility?

Do you offer discounts for the inclusion of this clause?

Which components of the elevators or escalators in this service contract are you responsible for?

Do you offer any full-service contracts that give you full control and responsibility over these elevators? If so, how much do these plans cost?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should include as much information about the total scope of the project as possible.

Buyers should provide information about when payment will occur. For example, buyers should state whether payment will be awarded upon finalization of the contract, over a certain period of time or after each check.

Buyers can refer to the Benchmark Price and Total Cost of Ownership sections for help creating a budget.

Selection Criteria

Buyers should specify what measures of quality they will be using to select a supplier. For example, these measures can be reputation, staff credentials, customer service and depth of the technical plan submitted.

Buyers should also choose a supplier based on the price estimate given.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include a deadline for proposal submittals and state when the contract will be awarded.

Buyers should include a project timeline or specify their desired frequency of maintenance services.

Buyers should include any other benchmark dates that are relevant to the project.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The elevator and escalator maintenance services market exhibits a moderate level of supply chain risk. Key upstream suppliers include semiconductor and electrical component manufacturers, petroleum refiners and construction equipment wholesalers. Elevator and escalator maintenance service contractors are highly dependent on semiconductor and electronic components as key inputs in service provision.... Subscribe to learn more.