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Procurement Market Intelligence Report

Enterprise Content Management Systems
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Enterprise Content Management Systems?

What is the average price of Enterprise Content Management Systems?

This procurement report includes pricing information to help you purchase Enterprise Content Management Systems. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Enterprise Content Management Systems been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Enterprise Content Management Systems yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Enterprise Content Management Systems?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Enterprise Content Management Systems with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

There are about 260 suppliers of ECM systems operating in the market. Market share concentration is moderate for ECM providers, with the top four suppliers owning roughly 45.0% of the total market by revenue. Barriers to entry are moderate, making it difficult for smaller companies to enter the market and... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Installation Process

What is the average length of time needed to install enterprise content management systems?

What kind of customization options does your ECM system offer?

Is your ECM system accessible as a software as a service?

Can you send technicians on site to help us install your products?

Maintenance & Servicing

How often will software upgrades be required?

How responsive is your customer support staff?

Can your company send technicians and support staff to our location?

What maintenance and support packages do you offer, and what are the costs?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Are you experiencing fluctuations in demand as a result of the coronavirus pandemic? What measures are you taking to handle increased or reduced demand?

Deployment Method

If an on-premise solution is used, what additional infrastructure is required?

What is the minimum internet speed used to access hosted ECM software solutions?

How do on-premise software costs compare with hosted or software as a service costs?

How reliable is your software? What is the average uptime for accessing your ECM software?

How do recurring costs differ with different deployment methods?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the number of expected ECM system users and level(s) of software access required.

Buyers should detail the cost model and contract term for annual ongoing costs (e.g. system support, upgrade and maintenance charges and license fees).

Selection Criteria

Buyers should consider vendors that offer a solution that meets the requirements of the RFP.

Buyers should review the experience of vendors based on client references and the quality of their customer service.

Buyers should evaluate providers based on the estimated costs of the ECM system and services.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should provide the timeline of the RFP and project.

Buyers must include the proposal due date and when the award information will be available.

Buyers should provide any other benchmark dates that suppliers will need to be aware of (e.g. product demonstration date).

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk is low in the ECM software market, which supports buyer power by contributing to a more stable purchasing environment. Upstream suppliers mainly depend on IT consultants and other software suppliers in order to develop ECM systems. Because these suppliers are able to provide their software and services... Subscribe to learn more.