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Procurement Market Intelligence Report

Hosted PBX Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Hosted PBX Services?

What is the average price of Hosted PBX Services?

This procurement report includes pricing information to help you purchase Hosted PBX Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Hosted PBX Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Hosted PBX Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Hosted PBX Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Hosted PBX Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The hosted PBX services market is made up of an estimated 1,400 suppliers, and the top four suppliers account for less than 25.0% of market share, indicating low market share concentration. Market share concentration has been falling during the past three years due to the increasing number of suppliers entering... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?

Regulation

How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Customer Support

How have you changed your hosted PBX services in response to customer complaints and suggestions?

What is your client renewal or repeat business rate? Why do companies renew their contracts with your business?

How do you evaluate customer satisfaction and how frequently? Is this data made available to clients?

Do you have a step-by-step process to handle client issues or complaints? What does it look like?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased or reduced demand?

Qualifications

Do you have case studies or client testimonials detailing the hosted PBX services you have performed? Can we speak to or visit a current client to inquire about their experiences?

How long have you provided these services to your longest-held client? Who are your five largest clients?

Tell me about similar projects you have worked on in the past. What challenges did you face and how did you overcome them?

How have you handled scaling clients' systems as they grow?

Competition

How do you market your hosted PBX services to potential clients? Do you rely heavily on repeat buyers?

How does your firm maintain a competitive edge?

What is your reputation like among customers and peers, and how have you developed it?

What is your client turnover rate? How long do your contracts last, on average?

Amid the widespread health concerns, what contingency plans are in place to mitigate the risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Employees

What are the various stages of your hiring process? What specialized skills do you require your employees to possess?

How do you recruit and retain senior staff?

How do you keep your wage costs under control?

Are there records that show the prior training and the certifications available for all members of the company?

Budget

Have you ever had challenges with costs beyond what was budgeted in your contract? What changes have you made as a result of those experiences?

What cost-saving measures do you employ at your firm?

Who is in charge of maintaining the budget on projects?

What contingencies are built into your budget and how frequently are they used?

Supply Chain Risk

How do your relationships with key clients benefit your company?

From where do you source your PBX equipment?

Have wholesalers and retailers been an important source of revenue?

Can you add additional capacity through other subcontractors in the area?

Will you be able to accommodate service requests on any given day? If not, do you have an alternate supplier to which you can refer me?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should state their budget for the hosted PBX services.

Buyers should include their desired contract length and information about the payment schedule (i.e. monthly or annually).

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance in creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to provide the required features described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide exceptional customer service.

Buyers should evaluate potential vendors based on their market experience and scale of operations.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the date when proposals are due and when the award will be announced.

Buyers should include key benchmark dates, including the desired service start date.

Buyers should outline the terms of the contract and cancelation policy.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for hosted PBX services is low. Hosted PBX service vendors rely on telecommunication equipment, computer equipment, software and the internet to deliver their services. Therefore, hosted PBX service vendors are sensitive to the upstream costs from the suppliers of these key inputs. Vendors source telecommunication equipment... Subscribe to learn more.

HIGH

MEDIUM

LOW