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Procurement Market Intelligence Report

Hosted PBX Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Hosted PBX Services?

What is the average price of Hosted PBX Services?

This procurement report includes pricing information to help you purchase Hosted PBX Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Hosted PBX Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Hosted PBX Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Hosted PBX Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Hosted PBX Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase Hosted PBX Services?

The hosted PBX services market is made up of an estimated 1,200 suppliers, and the top four suppliers account for less than 25.0% of market share, indicating low market share concentration. Market share concentration has been falling during the past three years due to the increasing number of suppliers entering... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Employees

What are the various stages of your hiring process? What specialized skills do you require your employees to possess?

How do you recruit and retain senior staff?

How do you keep your wage costs under control?

Are there records that show prior training and certifications available for all members of the company?

Budget

Have you ever had challenges with costs beyond what was budgeted in your contract? What changes have you made as a result of those experiences?

What cost saving measures do you employ at your firm?

Who is in charge of maintaining the budget on projects?

What contingencies are built into your budget and how frequently are they used?

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Key elements for every RFP

What should my Hosted PBX Services RFP include?

Project Budget

Buyers should state their budget for the hosted PBX services.

Buyers should include their desired contract length and information about the payment schedule (i.e. monthly or annually).

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance in creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to provide the required features described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide exceptional customer service.

Buyers should evaluate potential vendors based on their market experience and scale of operations.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the date when proposals are due and when the award will be announced.

Buyers should include key benchmark dates, including the desired service start date.

Buyers should outline the terms of the contract and cancelation policy.

Evaluate major factors to mitigate risk

How risky is the Hosted PBX Services supply chain?

Supply chain risk for hosted PBX services is low. Hosted PBX service vendors rely on telecommunication equipment, computer equipment, software and the internet to deliver their services. Therefore, hosted PBX service vendors are sensitive to upstream costs from suppliers of these key inputs. However, the market's key suppliers have, overall,... Subscribe to learn more.

HIGH

MEDIUM

LOW