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Procurement Market Intelligence Report

Interactive Voice Response Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Interactive Voice Response Software?

What is the average price of Interactive Voice Response Software?

This procurement report includes pricing information to help you purchase Interactive Voice Response Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Interactive Voice Response Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Interactive Voice Response Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Interactive Voice Response Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Interactive Voice Response Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

Market share concentration is high among IVR software providers, with the four largest providers accounting for over 60.0% of the market's revenue in 2020. ProcurementIQ estimates that there are about 200 providers of IVR software. The largest providers dominate the market because they tend to sell package solutions that bundle... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Scripts & Menu Options

What software tools do you provide to create scripts and menus?

How does IVR software connect customers and clients with live agents?

Can you help create a navigation menu for clients and customers?

Can your navigation menu incorporate text-to-speech options?

How has your IVR software been used to handle inbound and outbound phone calls?

Outbound Phone Calls

How does your software detect whether a human answers the call?

How quickly can your software place outbound phone calls?

How does your IVR software perform surveys?

Which federal or state regulations affect how the IVR software must respond to the people that pick up the phone?


How quickly can we add extra ports to accept incoming phone calls?

Does your IVR software have text-to-speech capabilities?

How has your software improved operations for your clients?

Can your software handle interactions in other languages?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the total budget for their software purchase.

Buyers should include details about spending expectations and limitations.

Buyers should request detailed information about software delivery methods and costs.

Selection Criteria

Buyers should look for providers that can offer software that meets the specifications outlined in the RFP.

Buyers should give preference to providers that can meet the budget requirements in the RFP.

Buyers should look for suppliers that have a reputation for providing reliable and effective software.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include a due date for proposals.

Buyers should indicate the date by which the software needs to be installed.

Buyers should indicate how they want the software delivered or installed.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk in the IVR software market is low. The required inputs for vendors include data processing and hosting services, intellectual property licensing, telecommunications equipment and other related IT goods used to develop and maintain IVR software. These inputs are readily available, and suppliers do not face significant barriers... Subscribe to learn more.