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Procurement Market Intelligence Report

IT Support Services Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for IT Support Services?

What is the average price of IT Support Services?

This procurement report includes pricing information to help you purchase IT Support Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of IT Support Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase IT Support Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing IT Support Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for IT Support Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase IT Support Services?

In 2018, ProcurementIQ estimates that there are 7,800 IT support service providers in the United States. Collectively, the top four firms account for less than 30.0% of total market revenue, which indicates low concentration within this market. Aside from requiring a moderate degree of technical knowledge, the IT support services... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Ongoing Staff Training

What training services do you provide your staff to ensure their expertise is relevant to today's technologies? How does training affect your cost structure and prices?

How often do you update your staff on IT market trends?

Do you require your staff to obtain any certifications? If so, what are your criteria for determining which certifications they must obtain?

How do you foresee future innovation affecting your ability to deliver quality service? How do you foresee efforts to keep pace with this innovation affecting your cost structure and the prices you pass to buyers?

Relationship with Buyer

How long have you worked with your longest-tenured client?

What are the strongest incentives buyers have for securing long-term, repeated business with your firm?

What is the biggest reason that clients decide not to seek repeat business with your company?

What do you see as being the most significant benefit of developing long-term relationships with clients?

Price

What is the reasoning behind the pricing model you plan to apply to service?

Would you consider applying any other pricing models to my project?

Are there any additional charges I should be aware of that are not included in your price?

How do you foresee your prices changing in the next three years? How will these changes affect the price of our platform?

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Key elements for every RFP

What should my IT Support Services RFP include?

Project Budget

Buyers should state what pricing model they prefer suppliers provide their quotes in and what the stated price includes.

Buyers should include their preferred payment schedule.

When appropriate, buyers should state how or whether they prefer that the supplier factor in exchange rate fluctuations or variations in consumer price into ongoing prices.

For guidelines on reasonable prices and price ranges for IT support services, buyers can consult the Benchmark Price section of this report.

Selection Criteria

Suppliers that can most closely meet the buyers' needs and requirements will be prioritized.

Buyers should evaluate suppliers based on their ability to offer competitive pricing.

Buyers should also evaluate suppliers according to additional services the supplier can offer beyond the scope of what the buyer desires.

Buyers should reference the Buying-Decision Scorecard section of this report for key criteria to consider when evaluating providers.

Project Schedule

Buyers should communicate to suppliers when the RFP is due and when award information results will be provided.

Buyers should inform suppliers of the date by which they must submit questions or requests for clarifications to the buyer.

Buyers should define the length of the contract and disclose their preferred options for extensions.

Evaluate major factors to mitigate risk

How risky is the IT Support Services supply chain?

The supply chain for IT support services poses moderate risk that primarily stems from the risk associated with wired telecommunications. Wireless technologies have been largely replacing wired communications, thereby driving down demand for wired telecommunications carriers and forcing many vendors to exit the market. This downward demand trend puts wired... Subscribe to learn more.

HIGH

MEDIUM

LOW