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Procurement Market Intelligence Report

IT Systems Integration Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for IT Systems Integration Services?

What is the average price of IT Systems Integration Services?

This procurement report includes pricing information to help you purchase IT Systems Integration Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of IT Systems Integration Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase IT Systems Integration Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing IT Systems Integration Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for IT Systems Integration Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

ProcurementIQ estimates there are about 4,000 vendors in the market. The top four vendors together account for roughly 30.0% to 50.0% of total market revenue. Most companies that provide IT services also provide integration services of some kind, which is why such a large number of vendors operate in the... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Internal Costs

How has technology affected your operations, service prices and features in the past three years?

Have you ever experienced challenges that caused a project or projects to run over budget? What changes have you made as a result of those experiences?

What cost controls do you have in place regarding software and hardware purchases? How about for overhead costs?

Profit margins are generally moderate-to-high in this market. How does this affect your overall pricing flexibility?

Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?


How many subcontractors and consultants do you hire compared to salaried employees?

What work do third parties carry out on projects, and what deliverables do they provide?

What has your turnover rate been in the last 12 and 24 months? How does your company mitigate the risks of employee turnover?

How do you keep your wage costs under control?

What are the various stages of your hiring process? What specialized skills do you require your employees to possess?

What resources have you provided your employees to ensure quality work when working remotely?

Customer Support

Is technical support part of the service plan? If so, what does the technical support include?

Do you offer 24/7 customer account and technical support services?

Will your services interfere with our daily operations?

What are the terms of your service level agreements? Are you offering more flexible contracts amid the pandemic? How are you aiding clients that are currently experiencing poor financial health?

How frequently will you provide progress reports?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What customer support measures are you taking to handle increased/reduced demand?

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Key elements for every RFP

What should my RFP include?

Project Budget

If known, buyers should provide the total value of the contract and include any budgetary constraints.

Buyers should include a budget for travel reimbursement, billable hours as well as the transportation of tools and equipment.

Buyers should define payment schedules.

Buyers should state how often pricing can be adjusted.

Selection Criteria

Buyers should evaluate suppliers based on whether they price competitively and provide reliable solutions.

Buyers should request references from current and former clients.

Buyers should give priority to suppliers that are flexible with contract terms and conditions.

For other selection criteria requirements, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the RFP's issue date.

Buyers should disclose the due date for any questions or clarification requests from vendors.

Buyers should disclose when they will answer any questions or provide clarifications.

Buyers should disclose the date of the award announcement.

Buyers should list the expected start date once a supplier is chosen.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain for IT systems integration services presents a moderate degree of risk. Key first tier suppliers are computer manufacturers, communication equipment manufacturers, telecommunication networking equipment manufacturers and database, storage and backup software publishers. IT systems integration service vendors do not encounter many barriers when acquiring necessary inputs, such... Subscribe to learn more.