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Procurement Market Intelligence Report

Legal Process Outsourcing Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Legal Process Outsourcing Services?

What is the average price of Legal Process Outsourcing Services?

This procurement report includes pricing information to help you purchase Legal Process Outsourcing Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Legal Process Outsourcing Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Legal Process Outsourcing Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Legal Process Outsourcing Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Legal Process Outsourcing Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

ProcurementIQ estimates that there are about 2,565 suppliers of LPO services, and the top four firms account for less than 30.0% of total market revenue. Market share concentration is low but has been slowly increasing in the past three years. Merger and acquisition activity has taken place in the market... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?


How frequently will you provide progress reports?

What methodology do you use to report who is working directly on our case and what their specific duties are?

How do you typically communicate regarding the case?

Do you prefer face-to-face meetings to phone conversations? How have your processes adapted in response to the pandemic?

Amidst widespread health concerns stemming from the COVID-19 outbreak, what contingency plans are in place to mitigate risk to your clients? Do you offer clients any flexible exceptions, such as contract suspensions?

Customer Support

What are some of the benefits of working with your company? What makes you stand out from your competitors?

How do you win and retain business?

What is your reputation like among clients? What steps have you taken to develop this reputation?

Do you offer incentives for clients that refer other businesses to your firm?

What percentage of your clients is located in other countries? How will that impact the service level that we experience?

Do you rely on labor in countries hit strongly by the COVID-19 outbreak? If so - how are you coping with the disruptions stemming from the outbreak?


Do you use any proprietary technology or software?

What are the advantages of using your software compared with our own internal systems?

Does your software need to be licensed?

Are we required to use your proprietary technology or can we use our own systems?

If we decide to switch suppliers, is it possible to save our information?

“Sending out RFPs used to be a nightmare”

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the total budget for the service.

Buyers should state their preference for a pricing model.

Selection Criteria

Buyers should ask for a list of references from current and former clients.

Buyers should reference the Buying-Decision Scorecard section of this report for key criteria to consider when evaluating providers.

Project Schedule

Buyers need to indicate the date proposals are due.

Buyers should specify the desired contract length and the potential for contract renewals.

Buyers need to specify whether this is a one-time project or an ongoing LPO service.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain for LPO services is exposed to a moderate level of risk, which has a mixed impact on buyers. LPO firms have significant wage costs because they rely predominantly on labor; therefore, purchases account for a much smaller portion of total revenue. Furthermore, negligible fluctuations in the cost... Subscribe to learn more.