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Procurement Market Intelligence Report

Online File Storage Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Online File Storage Services?

What is the average price of Online File Storage Services?

This procurement report includes pricing information to help you purchase Online File Storage Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Online File Storage Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Online File Storage Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Online File Storage Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Online File Storage Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

ProcurementIQ estimates that there are more than 1,500 suppliers in the online file storage services market. The market has a high level of concentration, with the top four suppliers accounting for over 50.0% of total market revenue. The high market share concentration stems from the presence of major tech giants,... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

File Backup

How do you back up files that I upload? How often do you perform file backups?

Do you back up files during periods of idle access? If not, what other file backup procedures do you have?

Do you save multiple versions of each file? How long do you keep different versions of a file?

Is there a way I can retrieve deleted files? How long do you store deleted files before they are no longer available for retrieval?

Do you store data at a single location or at multiple locations?

Quality Control

What measures do you have in place to check for bugs?

Do you rely on self-reported IT issues or your own system checks?

How often do you update quality control procedures?

During periods of server failure, what is the average time it takes to get your network working again?

Digital Compatibility

What operating systems are compatible with your service?

Do certain operating systems, devices or browsers work better with your service?

Do you have mobile-specific applications, or does your service run strictly through a web browser?

Does your mobile application offer similar features to your browser service? If there are restrictions, what are they?

Customer Service

What are the different ways I can reach a customer service representative? What is your average response time for each method?

What is the fastest way to get a response from your customer service team? Does this depend on the type of issue?

How do you track systemic customer service reviews? How often do you check for such issues?

Do you have references from customers with operations that are similar to mine?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify their budget for the online file storage service.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance with creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to meet the functional requirements described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide a superior level of customer service.

Buyers should evaluate potential vendors based on their ability to provide regular enhancements and upgrades.

Buyers should evaluate potential vendors based on their level of experience in the market.

Project Schedule

Buyers should include the date when proposals are due and when the award will be announced.

Buyers should include other key benchmark dates, such as the date for webinars and demonstrations, if applicable.

Buyers should outline the terms of the contract and grounds for termination.

Evaluate major factors to mitigate risk

How risky is the supply chain?

There is a low level of risk associated with the supply chain for online file storage services. However, market providers source computers from computer wholesalers that rely on high-risk semiconductor manufacturers further upstream. Semiconductor manufacturers are considered high-risk due to the limited number of semiconductor factories (i.e. fabs or foundries)... Subscribe to learn more.