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Procurement Market Intelligence Report

Order Fulfillment Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Order Fulfillment Services?

What is the average price of Order Fulfillment Services?

This procurement report includes pricing information to help you purchase Order Fulfillment Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Order Fulfillment Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Order Fulfillment Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Order Fulfillment Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Order Fulfillment Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The order fulfillment service market has a medium level of market share concentration, with the top four providers generating around 40.0% of total market revenue in 2021. Despite some acquisitions in the market in the three years to 2021, the number of suppliers has been rising due to low barriers... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?


Do you have any start-up fees? If so, what are they?

What are your monthly minimum storage fees?

What is the price per pallet storage fee?

What is the average packaging fee per order?

What is the inventory management software setup fee and monthly fee?

How much do your fees rise during high-demand seasons? Are similar price increases currently in place due to the coronavirus outbreak?

Facility Capacity & Location

How many fulfillment centers do you have?

Where are they located?

What is the available storage capacity?

How have you been handling capacity issues during the coronavirus pandemic?

If my storage requirements grow, will you be able to accommodate my new capacity?

Can you store my products in multiple locations?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle changes in demand?

Customer Support

How do you evaluate customer satisfaction and how frequently? Is this made available to clients?

Do you offer 24/7 customer account and technical support services?

Do you have response time benchmarks for following up with or problem-solving for a client? How long does it normally take for account managers to follow up with service requests?

What systems or software do you use to manage accounts?

What part of the system management is my responsibility and what part is yours?

How frequently will you provide progress reports?

What sorts of standardized communication systems and protocols does your company have in place to ensure clear and transparent communication with all stakeholders?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should request a detailed breakdown of the rates applied to the buyer for different types of transportation services.

Buyers should indicate their expectations for payment schedules and methods.

Buyers should request a breakdown of any additional fees that may be applied, including setup fees, fuel surcharges, customs fees, insurance, and demurrage or other fees.

Selection Criteria

Buyers should prioritize the vendor’s experience and reputation when evaluating potential suppliers.

Buyers should consider vendors that have strong partnerships with reputable businesses that can serve the buyer’s routes and capacity requirements.

Buyers should give preference to vendors that operate in locations that are convenient and will limit the buyer’s total cost of ownership.

Buyers should weigh a vendor’s customer service capabilities, including their tracking and communication systems.

Buyers should reference the Buying-Decision Scorecard section of this report for key criteria to consider when evaluating providers.

Project Schedule

Buyers should indicate the deadline for proposals submissions.

Buyers should state when award information will be made available.

Buyers should indicate their desired start date for services and the timeline for an introductory period.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The risk of input price shocks or service discontinuity is moderate for order fulfillment services. Providers do not rely heavily on critical inputs that could threaten the efficiency of operations, thereby mitigating additional risk. Suppliers rely on packing tools and materials, as well as forklifts, pallet jacks and other industrial... Subscribe to learn more.