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Procurement Market Intelligence Report

Outsourced Sales Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Outsourced Sales Services?

What is the average price of Outsourced Sales Services?

This procurement report includes pricing information to help you purchase Outsourced Sales Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Outsourced Sales Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Outsourced Sales Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Outsourced Sales Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Outsourced Sales Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

ProcurementIQ estimates that there are about 27,230 providers of outsourced sales services in 2020. Collectively, the top four firms account for less than 30.0% of the market's revenue, indicating a low level of concentration. Low market share concentration gives buyers comparable power with virtually any vendor in the market and... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Geographic Coverage

Does your company solely offer indirect sales, or are you willing to travel to potential clients?

How often do your sales representatives travel to meet with potential clients? Are there restrictions as to how far they are willing to go?

Does your company operate on a national or a local scale?

How do you evaluate distant markets in order to find leads for my product or service?

Service Level Agreement (SLA)

What, if any, SLA do you offer? How negotiable are the terms of any SLAs you offer?

What lead rate can you guarantee?

What compensation do you provide to cover any failure to meet the terms of your SLA?

Do you proactively inform your clients if the terms of your SLA are breached?

Amid widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Employee Turnover

What is your average turnover rate for employees?

What incentives do you offer your employees to reduce the likelihood of turnover?

How do you mitigate the adverse effects of employees leaving mid-project?

What measures do you take to reduce the learning costs associated with assigning new employees to an account?

Corporate Culture

How would you describe your company's overall corporate culture?

In what ways do you think your corporate culture helps or hinders your ability to make sales?

What measures do you take to ensure your new employees fit in with your company's culture?

In what ways do your sales strategies align with your corporate culture? In what ways do they not?

How well do you generally integrate with your buyer's corporate culture? Can you give me an example of time when a conflict arose with your buyer as a result of conflicting corporate cultures?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify their budgets for outsourced sales services.

Buyers should specify their budgets for additional services.

Buyers should detail the cost model and contract term for annual ongoing costs.

Selection Criteria

Buyers should consider vendors that offer a solution that meets the requirements of the RFP.

Buyers should review the experience of vendors based on client references and the quality of their customer service.

Buyers should evaluate providers based on the estimated costs of the outsourced sales services.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should provide the timeline of the RFP and project.

Buyers must include the date when proposals are due and when the award information will be available.

Buyers should provide any other benchmark dates that suppliers will need to be aware of.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for providers of outsourced sales services is low on average. Suppliers primarily rely on labor as the chief input to production, so the majority of vendor inputs are overhead costs. The primary source of upstream supply chain risk comes from buyers' telecommunication needs. Wired telecommunication carriers... Subscribe to learn more.