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Procurement Market Intelligence Report

Phone Headsets
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Phone Headsets?

What is the average price of Phone Headsets?

This procurement report includes pricing information to help you purchase Phone Headsets. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Phone Headsets been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Phone Headsets yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Phone Headsets?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Phone Headsets with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The market for phone headsets has a low level of concentration, with the top four suppliers estimated to account for less than 30.0% of total market revenue. In general, high market fragmentation uplifts buyer power because a large number of vendors vying for business creates a more competitive pricing environment.... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Import Competition

How has your market share evolved in the past three years? What measures are you taking to maintain market share?

How diversified is your product portfolio?

Have you outsourced any manufacturing activities? Do you source inputs from abroad? How has that affected prices of your phone headsets?

How do your products compare with imported alternatives?

Service & Maintenance

What is the typical turnaround time for repairs and services based on the distance from the buyer?

What preventative measures should I take to avoid mistakes that result in costly repairs?

Do you offer 24/7 customer support? Do you offer on-site support visits?

What is your return and exchange policy?

What is the average cost of maintenance?

Amid widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


What do your warranties cover?

How long does your standard warranty last?

Do you offer extended warranties? How much does that cost?

Am I responsible for any repair or replacement costs under a warranty?

On average, how long do repairs or replacements take following a warranty claim?

Additional Products & Services

What other related products and services do you provide?

Are there discounts for bundling communications equipment products and services?

Do you have a buy-back program?

What type of discounts do you offer for specific types of headsets or brands?

Cost Containment

How have fluctuations in the prices of inputs, such as plastic, been affecting the price of your phone headsets during the past three years?

Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?

How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?

When input costs rise, are you able to source the product from a different supplier to get lower pricing?

How do you mitigate sudden price increases in raw materials?


How do you gauge the quality of your phone headsets?

What are your standards for testing a headset equipment's suitability for use?

What is the expected lifespan of your headsets?

Is your company ISO registered?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify their budgets for phone headsets and related goods and services.

Large-volume buyers should inquire about per-unit discounts.

Buyers should indicate when payment will occur (e.g. the winning bidder will be paid in one lump sum upon award of the contract).

Selection Criteria

Buyers should look for vendors that offer phone headsets that meet the RFP requirements.

Buyers should evaluate vendors based on pervious client testimonials.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should provide a timeline for when proposals are due and when award information will be made available.

Buyers should include any benchmark dates relevant to the project, such as delivery dates for the phone headsets.

Buyers should reference the Buying Lead Time section of this report for more information on average project schedules.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for phone headsets is moderate, posing some challenges to buyers. Key inputs used to manufacture headsets include plastics, semiconductors, circuits, wiring and cables. With the exception of wire and cable manufacturers, the risk from first and second-tier suppliers is medium to high. Semiconductor and... Subscribe to learn more.