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Procurement Market Intelligence Report

Technical Writing Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Technical Writing Services?

What is the average price of Technical Writing Services?

This procurement report includes pricing information to help you purchase Technical Writing Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Technical Writing Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Technical Writing Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Technical Writing Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Technical Writing Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

Market share concentration for the technical writing service market is low. The market's top four vendors constitute less than 20.0% of total market revenue because the market is packed with numerous small vendors that can effectively compete with one another. There are nearly 15,000 technical writing service providers in the... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Writing Process

How often do you typically seek feedback from clients?

What software, languages and other tools, such as DITA, do you use for projects?

Can your staff attend onsite meetings? If so, how many, and will additional meetings cost extra?

Does your documentation process allow clients to edit documents themselves after a project has been completed?

How do you measure error rates?


What is your average turnaround time for projects of this size?

How accurate are your time estimates for projects? What is your record for meeting deadlines?

How many projects is any given staff member typically working on concurrently?

What is your process for working on multiple projects concurrently?


How much of your previous work has been related to my market?

How diverse are the subject matters you cover? What areas do you specialize in?

How do you keep up to date with new technical and market-specific trends?

What types of training do you provide to improve your staff's communication skills and increase their technical knowledge?

Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?

How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?


How do you evaluate the quality of your work internally?

How many major edits do documents typically receive?

What is your record regarding errors in documents that have already been finalized?

What is your process for getting feedback from clients?

How do you test the effectiveness of documentation with end consumers?

Customer Service

What is the best method to communicate with your company? How fast is the turnaround for each method of communication?

How often do you check for systemic customer service issues?

Have there been major complaints about your company over the last few years? If so, how have you worked to remedy the issue since then?

Can you provide customer references?

Staff Management

Do your employees typically come from writing or technical backgrounds?

Are staff members assigned to clients, or do clients work with different personnel for each project?

What is the average turnover of employees? How are projects handled if the assigned writer leaves before the project is finished?

How are your technical writers managed? Do project managers communicate with clients, or do your clients work with writers directly?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased/reduced demand?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should explicitly state the amount of the contract award.

Buyers should explain whether they expect to pay for services after each project completion or at some other point during the life of the contract.

Buyers can consult the Benchmark Price section of this report to determine about how much they should pay per hour of technical writing services.

Selection Criteria

Buyers should evaluate the experience of the writers that will be assigned to the project.

Buyers should make sure the provider offers an appropriate amount of writers that have the expertise needed for the writing project.

Buyers should evaluate providers based on the estimated costs of the technical writing services they are offering.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers need to include the date proposals are due and when award information will be made available.

Buyers should provide the timeline of the project.

Buyers should include any other benchmark dates relevant to the project that suppliers will need to be aware of.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for technical writing services is low. The limited risk on the supply side of the supply chain stems mostly from upstream computer stores, computer manufacturers and computer peripheral manufacturers. Computer manufacturers face many different challenges, including high competition and stagnant profit. These challenges pressure computer manufacturers'... Subscribe to learn more.