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Procurement Market Intelligence Report

Telecom Expense Management Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Telecom Expense Management Software?

What is the average price of Telecom Expense Management Software?

This procurement report includes pricing information to help you purchase Telecom Expense Management Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Telecom Expense Management Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Telecom Expense Management Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Telecom Expense Management Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Telecom Expense Management Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The telecom expense management software market is highly fragmented, with the top four vendors accounting for only 26.2% of the market. About 70 companies currently operate in this market; however, that number has been growing in recent years due to the market's low barriers to entry. Prospective suppliers can easily... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?


How do you recruit and retain senior staff?

How do you keep your wage costs under control?

What has your turnover rate been in the last 12 and 24 months? How does your firm mitigate the risks of employee turnover?

Where are technical staff geographically based?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


How often is our data and content backed up on your servers? What are your continuity processes for business interruption?

What encryption standards do you use for data storage and transmission?

Has your clients' private data ever been compromised? What is your data protection strategy?

Where is your data center located and what security (e.g., fire, theft or flood) and contingency plans (e.g., dual processors or UPS generator supplied power) do you have in place?

Who has access to my information and how are changes to my solution securely managed and audited?


What improvements are you currently planning?

What new features have you added in the past year? What improvements do your customers request most frequently?

How often is maintenance performed? Will my service be disrupted during maintenance and how much notice will be given of planned disruptions?

What is the size of your research and development budget?

Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?

How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the total budget for their telecom expense management software purchase.

Buyers should include details about per user spending expectations and limitations.

Buyers should request detailed information about software delivery methods and costs.

Selection Criteria

Buyers should look for providers that can offer telecom expense management software that meets the specifications outlined in the RFP.

Buyers should give preference to providers that can meet the budget requirements outlined in the RFP.

Buyers should look for providers that have a reputation for reliable and effective software.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the date when proposals are due.

Buyers should indicate the date by which the telecom expense management software needs to be installed.

Buyers should indicate how they want the software delivered or installed.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Telecom expense management software vendors face a low level of supply chain risk due primarily to the labor-driven nature of software production. Software engineer labor is the key input in the production of this software. The production of software does, however, require computing hardware and operating software, which together form... Subscribe to learn more.