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Procurement Market Intelligence Report

Telehealth Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Telehealth Services?

What is the average price of Telehealth Services?

This procurement report includes pricing information to help you purchase Telehealth Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Telehealth Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Telehealth Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Telehealth Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Telehealth Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The telehealth market exhibits a medium level of concentration, with the top four players accounting for between 40.0% and 50.0% of market revenue. The top suppliers in this market are Teladoc, American Well, Doctor On Demand and MDLive. Barriers to entry in this market are moderate and merger and acquisition... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Patient Adherence Programs

Do you require 100.0% employee participation? If not, what percentage of participation is required?

What types of patient adherence programs do you currently have in place to ensure continued treatment and evaluate compliance?

Do you provide remote doctor and nursing support services for patient consultations, including diagnosing, treating and prescribing medications?

What kind of reporting do you provide to healthcare providers? Is it possible to send customized reports to healthcare providers?

How do you track and measure participant satisfaction? What measures do you take to improve service quality?

Communication Technology

What types of communications technology do you employ to provide your services?

Do you offer videoconferencing, store-and-forward imaging and wireless communications?

What recognized standards does your equipment support?

Are your services accessible through mobile devices? If so, how can the services be accessed?

Can you provide the manufacturer quality policy?

Do you offer any complementary devices, such as user-friendly stethoscopes and blood pressure cuffs, to assist with medical emergencies that lead to quarantines?

Certifications & Affiliations

Do you have affiliations with any telehealth or telemedicine industry organizations? If so, which organizations?

Are your doctors US board-certified to practice internal medicine, family medicine and pediatrics? What other credentials do your doctors possess?

How do state-specific certifications impact your ability to provide care across the country? Have other buyers in my state faced any delays due to a lack of doctors?

How frequently do your doctors renew credentials?

Can you provide verification for medical training and education, work history and malpractice records?

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Key elements for every RFP

What should my RFP include?

Project Budget

If one exists, buyers should specify their budget for the desired telehealth services as well as related products and services.

Vendors should explain how pricing will be determined and how additional costs will be calculated.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance in creating a budget.

Selection Criteria

Buyers should include the criteria used in evaluating potential vendors, such as their expertise, case track record and market reputation.

Buyers will evaluate potential vendors based on their approach or methodology in executing the project.

Buyers will evaluate potential vendors based on relevant qualifications and technical skills of the vendor's staff, as well as their professional experience in similar projects.

Buyers will evaluate potential vendors based on their cost proposals.

For other selection criteria requirements, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should outline the schedule and process for the RFP and project.

Buyers need to include the date when proposals are due and when the award will be announced.

Buyers should outline the length and terms of the contract as well as cancellation policy terms.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain for telehealth services presents a low risk of service disruptions or sudden price spikes. Although changes in economic activity and regulations can impact telehealth providers' operating costs, suppliers are not dependent on critical inputs that could undermine the entire supply chain. Telehealth providers do not have to... Subscribe to learn more.