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Procurement Market Intelligence Report

Videoconferencing Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Videoconferencing Software?

What is the average price of Videoconferencing Software?

This procurement report includes pricing information to help you purchase Videoconferencing Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Videoconferencing Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Videoconferencing Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Videoconferencing Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Videoconferencing Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

There are an estimated 150 videoconferencing software suppliers in the United States in 2020. The top four vendors, Microsoft, Cisco, Zoom and LogMeIn through its subsidiary GoToMeeting, account for more than 50.0% of total market revenue. As a result, market share concentration is high. The market is made up of... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?


On which devices can I access your videoconferencing software?

On which operating systems can I access your videoconferencing software?

Is your product hardware-based, software-based or browser-based?

Is your videoconferencing software integrated with other work management or communication programs?


What types of complaints, if any, have buyers had regarding reliability?

How often do you have connectivity issues?

Do you have backup servers in case data is lost?

Has your software ever experienced operational issues? Can you explain the issues and how you addressed them?


How long has your company been providing videoconferencing software?

If applicable, how does your company differentiate itself from large, established suppliers such as Microsoft and Cisco?

Does your company develop the software itself, or have you acquired smaller companies that provide the videoconferencing software?

To what extent is your software constructed on top of outsourced code or software?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance in creating a budget.

Buyers should state their videoconferencing software budget.

Buyers should request detailed information about available software delivery methods and costs.

Buyers should inquire about the cost of implementation and training.

Selection Criteria

Buyers should evaluate potential vendors based on their level of expertise in the videoconferencing software market.

Buyers should evaluate potential vendors based on their ability to meet the functional and technical requirements described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide a superior level of customer service.

Buyers should evaluate potential vendors based on their ability to provide regular enhancements and upgrades.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers need to include the date when proposals are due and when they will announce the award.

Buyers should include key benchmark dates, such as the dates they plan on performing demonstrations and webinars.

Buyers should outline the terms of the contract and cancellation policy.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The risk of supply disruptions or price shocks stemming from input volatility is low due to general stability throughout the supply chain. Videoconferencing software suppliers do rely on some upstream vendors, such as computer manufacturers and software publishers, that pose a moderate risk to the supply chain. Videoconferencing software suppliers,... Subscribe to learn more.