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ProcurementIQ’s IT Support Services Procurement Research Report is a comprehensive guide to purchasing IT Support Services. This report offers strategic analysis of the factors influencing purchasing decisions, including price trends and three-year forecasts, input costs and demand factors, along with key suppliers and an analysis of the extended supply chain. Armed with the right procurement intelligence, your company will be able to make educated purchasing decisions.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

IT Support Services - Recent Price Trend

In the three years to 2018, the price of IT support services has been rising at an estimated average annual rate of 1.8%. During the period, demand for IT support services has been rising substantially; however, rapid supplier entry has allowed supply levels to largely keep pace with demand, thereby slowing price growth. Moreover, suppliers’ purchase costs have been falling, further curbing price.

IT Support Services - Total Cost of Ownership

The total cost of ownership (TCO) for IT support services is low. A low TCO means that buyers do not have to greatly consider costs beyond the service price. Nonetheless, there are some costs that buyers may want to watch out for. These costs stem primarily from solution implementation and network downtime. Additionally, IT support services have no resale value; thus, buyers should plan to absorb.

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About this Report

This report is intended to assist buyers of IT support services. Buyers of these services look to suppliers for outsourced technical and IT support rather than employing an in-house IT team. Suppliers typically provide ongoing monitoring to proactively fix technical problems before they occur. Buyers can also contact the service supplier for questions or to resolve IT issues on an as-needed basis. This report excludes IT infrastructure design and IT information management services.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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