5 Tips: Say This, Not That to Build Trust in Procurement

Categories : Procurement Goals | Improve Credibility | Assess Opportunity Published on : Jun 19 2018

By: ProcurementIQ Staff Writer, Kiera Outlaw

The perception of procurement varies between organizations and, often, even among the various departments within the organization. In addition to aligning itself to the overall business strategy, procurement must also present itself as a valued and trusted source for all their internal stakeholders. This includes end user departments that consistently need procurement’s help. However, it can be a difficult balancing act when procurement’s focus is to cut costs, but the IT department needs specific software that’s double the price of other software on the market.

In this instance, procurement must find a way to balance their objectives and goals against their end users’ needs, while also maintaining trust and credibility in the eyes of the end user. It’s tricky, but it can be managed by taking a different line of questioning when the sourcing process is underway.

Here are some examples of how you can rephrase your line of questioning to elicit more meaningful responses, allowing you to cement yourself as a trusted resource within the organization:

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