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Procurement Market Intelligence Report

Debt Collection Services in Canada
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Debt Collection Services in Canada?

What is the average price of Debt Collection Services in Canada?

This procurement report includes pricing information to help you purchase Debt Collection Services in Canada. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Debt Collection Services in Canada been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Debt Collection Services in Canada yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Debt Collection Services in Canada?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Debt Collection Services in Canada with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Evaluate major factors to mitigate risk

How risky is the supply chain in Canada?

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Questions to ask potential suppliers

How can I gain leverage during negotiations?

Target Market

  • On average, what amount of debt do you typically collect?
  • For which industries do you excel at debt collecting?
  • How would your past experience working with clients in my industry benefit debt collection for my accounts?
  • What is the size of your typical client?

Employee Turnover

  • How do you hire and retain qualified staff?
  • How do you compensate for the high level of employee turnover in the debt collection market?
  • How do you anticipate your staff turnover will affect your ability to service my accounts?
  • How many collectors are employed at your agency? How many would be assigned to my accounts?
  • In response to the pandemic, have you furloughed or had to lay off employees? If so, how has this impacted the quality of your service?


  • Which of your services are outsourced to other companies?
  • How do you keep the cost of outsourcing low?
  • How do you select your third-party suppliers and ensure their reliability and compliance to provincial or federal regulations?
  • How long have you been working with your current third-party suppliers?

Customer Support

  • How have you changed your service in response to customer complaints and suggestions?
  • What type of service support do you offer? Is it 24/7?
  • Geographically, where are your technical support staff and account managers based?
  • Do clients have dedicated representatives, or will clients have to call a general support line?
  • What are the terms of your service-level agreements?
  • How often will you provide progress reports on my account?

Sourcing across North America?

Combine Canada Spotlight Reports with our US Market Intelligence to bolster your North American strategy

Key elements for every RFP

What should my RFP include?

Project Budget

  • Buyers should disclose their annual budget for services, if relevant.
  • Buyers should state their ideal pricing model and terms of payment.

Selection Criteria

  • Buyers should evaluate vendors' technical proposals.
  • Buyers should evaluate vendors based on their proposed fees.
  • Buyers should evaluate vendors' experience in the marketplace and relevant experience collecting comparable accounts.
  • Buyers should consider how well vendors adhere to regulations.

Project Schedule

  • Buyers should include the date when proposals are due and any other relevant dates (e.g. interviews) prior to the contract award.
  • Buyers should include the date when services will begin.