Procurement Market Intelligence Report
Legal Process Outsourcing Services
Sourcing Guide & Market Intelligence
Smarter cost management starts with comprehensive market intelligence
United States
Canada
Europe
Global
Quick Navigation
Legal Process Outsourcing Services Global Overview
Definition
Summary
Legal process outsourcing (LPO) service providers offer a variety of legal support services. Common buyers include law firms and corporations. Some buyers offshore their legal work by outsourcing it to a company in another country.
This Report Includes:
- Document Review
- Legal Research
- Patent Services
- Litigation
- Corporate Compliance
Not in this Report:
- Legal Management Software
- Temporary & Permanent Legal Staffing
Global Legal Process Outsourcing Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 4,115 |
| #2 China | 3,610 |
| #3 United States | 2,565 |
Explore supplier concentration across the globe
We've uncovered the 11 top regions for global procurement, based on feedback from our most strategic clients. Access vendor counts for each unique region when you subscribe.
2
Geography Drilldown - US, Canada & Europe
Average Cost of Legal Process Outsourcing Services
United States
2026 Market Pricing$10.00 to $XXX.XX
per hourCanada
Europe
Average Price
Prices in the Legal Process Outsourcing Services market range from $10.00 to $XXX.XX, depending on Type & Scope of Services, Provider's Experience and Location. For example, lower prices are associated with Legal research ($10 to $50 per hour), whereas higher prices are associated with Litigation Support ($50 to $250 per hour).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Legal Process Outsourcing Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Legal Process Outsourcing Services market, prices in the US have grown 2.8% from 2022 to 2025. and +3.3% in Europe.
United States (2022-2025)
Canada (2021-2024)
Compound Annual Growth Rate
Europe (2022-2025)
Compound Annual Growth Rate
Wondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Legal Process Outsourcing Services
Total cost of ownership is Low in the Legal Process Outsourcing Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Emergencies may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Billed During
Additional Fees
Unforeseen
Emergencies
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.1 in the United States. Buyer power is most positively impacted by Recent Price Trend. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Wholesalers
- Office Supply Stores
- Internet Service Providers
2nd
Tier Suppliers
- Computer Manufacturers
- Office Supply Manufacturers
- Telecom Networking Equipment Manufacturers
Biggest Legal Process Outsourcing Services Suppliers in the US by Revenue
The largest Legal Process Outsourcing Services vendors by revenue in the US are DWF Group plc, Integron, Inc. and Infosys Limited. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| EY | Global | London, UK | >10,000 | 5-10 | ||||
| Infosys Limited | Global | Bengaluru, IN | >10,001 | < 5 | ||||
| Clarivate Plc | Global | ST. HELIER | >10,000 | < 5 | ||||
| WNS (Holdings) Limited | Global | MUMBAI | >10,000 | < 5 | ||||
| Elevate Services, Inc. | Global | Los Angeles, CA | 501-1,000 | < 5 | ||||
| QuisLex, Inc. | International | New York, NY | 1,001-10,000 | < 5 | ||||
| Unitedlex Corporation | Global | Overland Park, KS | 1,001-10,000 | < 5 | ||||
| DWF Group plc | International | Chicago, IL | 251-500 | < 5 | ||||
| Exigent Group Limited | Global | London, UK | 251-500 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Legal Process Outsourcing Services market is 10.7% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Wages. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Low market share concentration and the high number of suppliers foster competition in the market, which aids buyer power by granting buyers access to a larger pool of suppliers.
Supply chain risk is low because of the commoditized nature of most upstream inputs. Buyers do not have to worry about supply chain issues stemming from the availability of these inputs.
Vendors face moderate average risks in the market due to the high market competition.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises
Supplier Information
EY
EY is a private company operating globally in the mining, finance & insurance, professional, scientific & technical services and administration, business support and waste management services sectors. The company's offerings include oil & gas field consulting services, management consulting services, environmental,... Subscribe to learn more
Clarivate Plc
Clarivate Plc is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include legal process outsourcing services and legal research services. Founded in 2006, the company is currently headquartered in St Helier, Jersey, United Kingdom Subscribe to learn more
DWF Group plc
DWF Group plc is a public company operating internationally in the professional, scientific and technical services sector. The company's offerings include legal process outsourcing services and legal research services. Founded in 2001, the company is currently headquartered in Chicago, Illinois, United States... Subscribe to learn more
Elevate Services, Inc.
Elevate Services, Inc. is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include legal process outsourcing services. Founded in 2011, the company is currently headquartered in Los Angeles, California, United States of America with Subscribe to learn more
Exigent Group Limited
Exigent Group Limited is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include legal process outsourcing services and legal research services. Founded in 2003, the company is currently headquartered in London, United Kingdom with Subscribe to learn more
Infosys Limited
Infosys Limited is a public company operating globally in the information, finance & insurance, professional, scientific & technical services and educational services sectors. The company's offerings include robotic process automation software, business process outsourcing services, it consulting services,... Subscribe to learn more
Integron, Inc.
Integron, Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include e-discovery consulting services, legal process outsourcing services and legal research services. Founded in 1998, the company is currently headquartered in Fargo,... Subscribe to learn more
Morae Global Corporation
Morae Global Corporation is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include legal process outsourcing services and legal research services. Founded in 2005, the company is currently headquartered in Houston, Texas, United States... Subscribe to learn more
QuisLex, Inc.
QuisLex, Inc. is a private company operating internationally in the professional, scientific & technical services sector. The company's offerings include legal process outsourcing services and legal research services. Founded in 2004, the company is currently headquartered in New York, New York, United States... Subscribe to learn more
Accelerate the vendor selection process
Get a clear picture of the competition in a market and discover which vendors are best-suited for your sourcing needs. Our supplier profiles include hard-to-find financial ranges for private companies, cover public company data and feature an interactive competitor matrix.
Procurement Management KPIs for the Legal Process Outsourcing Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Satisfaction (CSAT) and Employee Retention Rate. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Security and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Satisfaction (CSAT) |
|
Number of positive customer responses Number of customer responses |
Customer satisfaction represents customers' overall satisfaction with a company. Customer satisfaction can be used to evaluate a company’s reputation. Buyers can use client testimonials for past instances of mishandled confidential information and red flags related to service quality. |
| Employee Retention Rate |
|
Number of employees at start of period Number of employees at end of period |
The employee retention rate represents the share of employees a company is able to retain over a set time frame. The employee retention rate can be used to estimate a company’s costs associated with employee turnover. The employee retention rate can be used to determine a company’s likelihood of retaining quality employees and performing quality legal support services. It should be noted that turnover rates are elevated across the market due to the current labor shortage. |
|
|||
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Experience and Expertise
What professional experience do the employees assigned to this case have?
How long have you provided services such as this to your longest-tenured client? Who are your five largest clients?
Timeliness
How accurate are your time estimates for projects? How many cases are typically being worked on by any given staff member concurrently?
What is your process for working on multiple cases concurrently?
Security
How do you prevent security breaches?
Can you describe your service-level agreements and provide relevant certifications?
The ultimate prep for procurement negotations
View all 26 negotiation questions for this category when you subscribe.
Legal Process Outsourcing Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should give an overview of their organization.
Buyers should explain why they are seeking legal process outsourcing services.
Statement Of Need
Buyers should specify the type(s) of legal process outsourcing services they require.
Buyers should specify the urgency of services.
Project Budget
Buyers should specify the total budget for the service.
Buyers should state their preference for a pricing model.
The RFP process made easy
Find out how you can access RFP templates for 800+ procurement categories to start writing better, more consistent RFPs.
We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
