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Procurement Market Intelligence Report

Billing Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Billing Services?

What is the average price of Billing Services?

This procurement report includes pricing information to help you purchase Billing Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Billing Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Billing Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Billing Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Billing Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The four largest vendors of billing services account for less than 30.0% of total market revenue in 2021, representing a low level of market share concentration. The low level of concentration makes it easier to compare the offerings of a wide range of suppliers before making a purchasing decision, helping... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Unpaid & Denied Bill Follow-Up

What is the average number of days an unpaid bill stays in accounts receivable?

How much does your average client have paid in 60 days? In 120 days?

Do you proactively call billed parties as a part of a follow-up? If so, how do you decide which to call?

What procedures do you have in place to prove unpaid bills are being pursued with proper rigor?


Do you source materials with a high exposure to market disruptions resulting from the pandemic? How are you coping with these disruptions?

How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?

Amid the widespread health concerns, what contingency plans are in place to mitigate the risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Are you experiencing fluctuations in demand as a result of the coronavirus pandemic? What measures are you taking to handle increased or reduced demand?


How many years has your business provided billing services?

How many years has your business provided billing services for our niche market?

What industries do you service in addition to ours?

(For healthcare providers) Are your staff members certified by the American Medical Billing Association?

Where are your agents located?


What security systems do you have in place to protect our billing data?

Where and how is backup data stored? What are your recovery procedures in the case of a data breach or loss?

Is anybody involved with servicing my account located outside the United States?

Do you own and control your billing technology, or are you using a third-party billing system?

(For healthcare providers) Is your business compliant with HIPAA data protection regulations?

Additional Services

Is all bill reporting included in the purchase price?

Are practice analysis and management services included? How often are they performed?

How many statements do you send billed parties? Am I charged more if I want to send more?

(For healthcare providers) Is medical coding included in the purchase price?

Peer Reviews

Do you have a list of former clients I can contact?

Have you had any major complaints from customers in the past? How have you dealt with their issues?

How do you keep a client updated about the status of their accounts?

Has your number of clients increased or decreased during the past three years? Do you know why?


How do you attract new clients and retain existing clients?

What is your client turnover rate? How long do your contracts last on average?

What is your reputation like among customers and peers, and how have you developed it?

What incentives do you give to long-term clients to stay with your company? Do you offer any incentives to firms that refer businesses to your company?

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Key elements for every RFP

What should my RFP include?

Project Budget

A buyer's estimate for their average bill amount and number of bills per year will dictate what percentage a vendor is willing to charge.

Buyers should state the desired length of contract.

Buyers should dictate expectations about other fees, such as start-up fees.

Selection Criteria

Buyers should heavily consider a vendor's process and proven success in recovering delinquent payments.

Buyers should consider the amount of experience a vendor has in their industry, particularly for specialized businesses such as medical practices.

Buyers should evaluate a vendor's scalability in the event that their own business grows over time.

Buyers should assess if the price a vendor is charging is more cost effective than performing services in-house.

Project Schedule

Buyers need to provide all important dates on the RFP timeline.

Buyers must state when proposals are due, when follow-up meetings will take place and when the award will be announced.

Buyers should indicate when they wish the contract date to begin.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for billing services is low. These services are labor intensive, so suppliers do not depend on the availability of critical inputs to function. As such, upstream suppliers do not present too much risk to this market's supply chains despite the coronavirus pandemic. Additionally, the minimal training... Subscribe to learn more.