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Procurement Market Intelligence Report

Intercom Systems
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Intercom Systems?

What is the average price of Intercom Systems?

This procurement report includes pricing information to help you purchase Intercom Systems. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Intercom Systems been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Intercom Systems yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Intercom Systems?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Intercom Systems with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

Market share concentration in the intercom systems market is low, with the top four suppliers estimated to account for less than 30% of total revenue in 2020. There are more than 400 intercom system suppliers in the market, with numerous small and midsize companies competing for business. Market share concentration... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Quality Control

What checks do you have in place to ensure defective intercom systems are not shipped, delivered and installed?

Do you base the timing of your quality control checks on the amount you manufacture or by a specific period of time? How does this reduce risks during manufacturing?

How often do you review for systemic quality control issues? How often do you update quality control procedures?

If a defective intercom system is installed, how quickly will I receive a replacement? Who is responsible for the shipping costs when a faulty intercom system is returned?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased/reduced demand?

Product Reliability

What is the average lifespan of the intercom system? Is the lifespan different for intercom stations and the master intercom station?

How often would you recommend performing maintenance on the intercom systems? What about general cleaning?

How do your products perform during periods of poor weather? Will your products suffer extensive damage from rain or dry conditions?

How easily can the intercom system be tampered with or vandalized?

Supplier Experience & Specialization

Based on my business size and market, what type of intercom system would you recommend?

What markets do you typically serve?

How may I speed up the purchasing process?

If I purchase wired intercom systems and my power goes out, do the intercom systems have backup batteries that allow systems to continue working?

What type of experience do your installers, technicians and customer support employees have?

Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?

How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?

Repair Services & Product Support

What are the expected costs for ongoing maintenance?

What is the average turnaround time after a service call has been made?

Is the intercom system repaired on site, or is it uninstalled from the facility and repaired at an outside location?

What is the best way to care for the intercom system?

What type of customer support do you provide after business hours?

How much will it cost to have a technician come to my site?

Certifications, Recognitions & Qualifications

What type of certifications do your products have? When did the intercom systems last receive certifications?

What types of recognition, if any, have you received and when?

Has your company ever won the Deming Prize, awarded to companies for major advancements in quality improvement?

How much experience do your technicians have installing intercom systems or providing repair services?

How long have you been selling intercom systems?

Warranties & Returns

If I am not satisfied with the intercom system, how many days do I have to return the product in order to receive a full refund?

How much are the return fees and shipping costs for returning the intercom system?

May I purchase an extended warranty? Do I need to purchase the extended warranty within a certain time frame?

What service repairs and part replacements are not covered under the warranty?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should provide an overall budget for their intercom system purchase.

Buyers should negotiate prices on delivery, maintenance and installation services.

For help creating a total budget, buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report.

Selection Criteria

Buyers should select a vendor that is able to meet their quality standards while staying under the proposed budget.

Buyers should select a vendor that has strong references from past clients and stable financial footing.

Buyers should select a vendor that has exhibited a high degree of reliability operating in this market.

For help creating a selection criteria, buyers can reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should provide all bidders with a schedule of key dates in the RFP process.

Buyers should list all dates involved in the delivery and installation process after the bid award is announced.

Buyers should announce recurring dates for maintenance after purchase.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain for intercom systems presents a medium level of risk. First and second tier suppliers are able to steadily provide the majority of materials that intercom system manufacturers require. However, unexpected economic-, political- or climate-related events can negatively impact an intercom system supplier's ability to access the materials... Subscribe to learn more.