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Procurement Market Intelligence Report

Internet Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Internet Services?

What is the average price of Internet Services?

This procurement report includes pricing information to help you purchase Internet Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Internet Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Internet Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Internet Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Internet Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

There are more than 5,000 ISPs in the United States; however, market share concentration for ISPs is high, with the top four suppliers representing more than 75.0% of the market's revenue. High barriers to entry give established ISPs a strong advantage in maintaining and expanding their market shares. Setting up... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Technical Support

How quickly do respond to an interruption in service?

Is your customer support available at all times? What are the wait times like?

How do you prioritize customer service issues?

How frequently is your service interrupted?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Related Services

Do you offer video or voice services? Is it less expensive to get them as a bundle with an internet subscription?

How are your additional services priced?

Do you offer static IPs, e-mail hosting and storage space in your data centers?

Why is it beneficial to purchase such services from you as opposed to another ISP or specialized company?

Satisfied Customers

What major businesses do you supply internet services for? Can you provide their contact information?

What is your strength as a provider, according to your customers?

Are you generally chosen as an ISP by want or necessity?

How long do customers stay with you on average?


How often does your company come under attack from hackers?

How often have attacks been successful at disturbing your operations?

Have your customers already adversely suffered from an attack that bypassed your ISP?

What security measures do you have in place to prevent attacks from being successful?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the total budget for their internet services.

Buyers should include details about per user usage expectations and limitations.

Buyers should request detailed information about vendors' internet capabilities and capacity to determine if they can meet budget expectations.

Selection Criteria

Buyers should look for providers that can offer internet services that meet the specifications outlined in the RFP.

Buyers should give preference to providers that can meet the budget requirements in the RFP.

Buyers should look for providers that have a reputation for reliable internet service and the least amount of service disruptions.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers need to include the date when proposals are due.

Buyers should indicate the date by which the internet services will need to be implemented.

Buyers should indicate how they want the internet services to be integrated into their existing systems and how long it is expected to take.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The ISP supply chain has a low level of risk. ISPs give subscribers access to their network through wire lines and servers to upload or download data. Overall, upstream suppliers to ISPs have had little impact on ISP price changes. Wired telecommunication carriers worldwide are always in the process of... Subscribe to learn more.