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Procurement Market Intelligence Report

Issue Tracking Software Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Issue Tracking Software?

What is the average price of Issue Tracking Software?

This procurement report includes pricing information to help you purchase Issue Tracking Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Issue Tracking Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Issue Tracking Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Issue Tracking Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Issue Tracking Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase Issue Tracking Software?

The issue tracking software market has low market share concentration, with the top four vendors (Mozilla, Fog Creek, BMC Software and Atlassian) controlling less than 30.0% of market revenue in 2018. However, this low total is deceptively high because open-source software generates little to no revenue, but accounts for about... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Employees

How do you recruit and retain senior staff?

What has your turnover rate been in the past 12 and 24 months?

How does your firm mitigate the risks of employee turnover?

What is the average tenure of your employees?

How do you keep your wage costs under control?

Upgrades

What is the size of your research and development budget?

What new features/functionality have you added in the past year?

What improvements do your customers request most frequently?

What improvements are you currently planning?

How often is maintenance performed?

Will my service be disrupted during maintenance and how much notice will be given of planned disruptions?

Customizability

To what extent can we customize your software for our own use and will those customizations be compatible with future upgrades?

Will we have access to source code?

How do you handle suggestions for new customizations?

What fee structure do you have for additional features or customization?

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Key elements for every RFP

What should my Issue Tracking Software RFP include?

Project Budget

Buyers should specify the total budget for the project.

Buyers should suggest the best method of billing.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance with creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to meet the functional requirements described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide a superior level of customer service.

Buyers should evaluate potential vendors based on their ability to provide regular enhancements and upgrades.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers need to include a proposal duration suggesting when vendors are required to submit their project bids.

Buyers need to include the date when the award will be announced.

Buyers should include the duration of the service contract.

Evaluate major factors to mitigate risk

How risky is the Issue Tracking Software supply chain?

The development and publishing of issue tracking software is mostly dependent on labor and, therefore, does not rely on key material inputs. As a result, the average vendor supply chain is quite stable. Aside from wages, the main input costs are those related to computing hardware and software. They are... Subscribe to learn more.

HIGH

MEDIUM

LOW