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Procurement Market Intelligence Report

Issue Tracking Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Issue Tracking Software?

What is the average price of Issue Tracking Software?

This procurement report includes pricing information to help you purchase Issue Tracking Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Issue Tracking Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Issue Tracking Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Issue Tracking Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Issue Tracking Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The issue tracking software market has a low market share concentration, with the top four vendors controlling less than 30.0% of market revenue in 2021. Additionally, open-source software generates no revenue but accounts for about half of all issue tracking software usage. The wide availability of free options helps to... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


How does your firm maintain a competitive edge?

How do you attract new clients and retain existing clients?

What is your client turnover rate? How long do your contracts last on average?

How do you market your services to potential clients?


Amid widespread health concerns, what contingency plans are in place to mitigate the risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle changes in demand?

How has your software helped similar buyers operate efficiently during the pandemic?

What new solutions have you introduced to address issues brought on by the coronavirus pandemic?

Free Software

What advantages does your product have over free options?

Do you offer a free version of your software?

How does your company retain market share in the face of the increasing use of free and open-source software?

Has your product gained or lost market share over the past three years?

Customer Support

Do you offer 24/7 customer account and technical support services?

Do you have a user group and an online forum?

If you encounter issues or your client is not satisfied, what steps do you take to address these issues?

How have you changed your service in the past three years in response to customer feedback?


How do you recruit and retain senior staff?

What has your employee turnover rate been in the past three years?

How does your firm mitigate the risks of employee turnover?

What is the average tenure of your employees?

How do you keep your wage costs under control?


What is the size of your research and development budget?

What new features and functionalities have you added in the past three years?

What improvements do your customers request most frequently?

What improvements do you have in the pipeline?

How often do you carry out software maintenance?

Will my service be disrupted during maintenance and how much notice will be given prior to planned disruptions?


To what extent can my company customize your software? Will those customizations be compatible with future upgrades?

Do you offer access to the source code?

How do you handle suggestions for new customizations?

What fee structure do you have for additional features or customizations?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify the total budget for the project.

Buyers should suggest the best method of billing.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance with creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to meet the functional requirements described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide a superior level of customer service.

Buyers should evaluate potential vendors based on their ability to provide regular enhancements and upgrades.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers must state when vendors are required to submit their project bids.

Buyers need to include the date when the award will be announced.

Buyers should include the duration of the service contract.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for issue tracking software is low because the majority of upstream suppliers and downstream buyers present negligible supply chain risk. Low supply chain risk means that buyers do not have to worry about supply disruptions or cost spikes resulting in reduced access to market software. ... Subscribe to learn more.