Procurement Market Intelligence Report
Network Voice Services
Sourcing Guide & Market Intelligence
Smarter cost management starts with comprehensive market intelligence
United States
Europe
Global
Quick Navigation
Network Voice Services Global Overview
Definition
Summary
Network voice service providers offer analog and digital network voice solutions, including paid Voice-over-Internet Protocol (VoIP) services. Businesses, government agencies, and educational institutions buy these services.
This Report Includes:
- Teleconferencing
- Web Conferencing
Not in this Report:
- Other Network Management Services
- Internet Services
Global Network Voice Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Oceania & Southeast Asia | 25,990 |
| #2 India | 9,015 |
| #3 Europe | 8,075 |
Explore supplier concentration across the globe
We've uncovered the 11 top regions for global procurement, based on feedback from our most strategic clients. Access vendor counts for each unique region when you subscribe.
2
Geography Drilldown - US & Europe
Average Cost of Network Voice Services
United States
2026 Market Pricing$10.00 to $XX.XX
per user per monthEurope
Average Price
Prices in the Network Voice Services market range from $10.00 to $XX.XX, depending on Type of Service, Additional Services and Total Minutes Offered. For example, lower prices are associated with Hosted VoIP ($10.00 to $30.00 per user per month), whereas higher prices are associated with Unified Communications as a Service (UCaaS), Private Branch Exchange (PBX) Systems and Voice and Data Convergence Solutions.
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Network Voice Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Network Voice Services market, prices in the US have grown 0.9% from 2022 to 2025. Meanwhile, the recent three-year CAGR for Europe is +0.4%.
United States (2022-2025)
Europe (2022-2025)
Compound Annual Growth Rate
Wondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Network Voice Services
Total cost of ownership is Medium in the Network Voice Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Downtime may raise the total cost of ownership unexpectedly.
Negotiated Before
Installation
Billed During
Hardware
Training
Unforeseen
Downtime
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to 1.6 in the United States. Buyer power is most positively impacted by Availability of Substitutes. It is most negatively impacted by Price Driver Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Software Publishers
- Telecommunication Networking Equipment Manufacturers
- Computer & Packaged Software Wholesalers
2nd
Tier Suppliers
- Intellectual Property Licensing Firms
- Semiconductor & Circuit Manufacturers
- Computer Manufacturers
Biggest Network Voice Services Suppliers in the US by Revenue
The largest Network Voice Services vendors by revenue in the US are At&T Inc., Comcast Corporation and Lumen Technologies, Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| At&T Inc. | Global | DALLAS, TX | >10,000 | 15-20 | ||||
| Verizon Communications Inc. | Global | NEW YORK, NY | >10,000 | 5-10 | ||||
| Comcast Corporation | Global | PHILADELPHIA, PA | >10,000 | 5-10 | ||||
| T-Mobile Us, Inc. | BELLEVUE, WA | >10,000 | 5-10 | |||||
| Charter Communications, Inc. | National | STAMFORD, CT | >10,000 | 5-10 | ||||
| Lumen Technologies, Inc. | Global | MONROE | >10,000 | < 5 | ||||
| Frontier Communications Corporation | National | DALLAS, CT | >10,000 | < 5 | ||||
| Ringcentral, Inc. | Global | BELMONT, CA | 1,001-10,000 | < 5 | ||||
| Vonage Holdings Corp | Global | HOLMDEL, NJ | 1,001-10,000 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Network Voice Services market is 13.4% and rising. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Supply chain risk in the market is low, as an influx of software developers has mitigated much of the risk associated with the services supply chain.
The market's average vendor risk is moderate, but profit levels entail some buyer risk. While profit margins are currently not high, they are forecast to continue rising, allowing buyers to feel more comfortable signing long-term contracts.
Moderate market share concentration leaves some top suppliers with pricing power. However, smaller suppliers are expected to continue entering the market, and market share concentration is expected to remain stable.
The United States is a net importer of Voice over Internet Protocol (VoIP) phones, meaning it imports more than it exports. This results in a market with a significant presence of foreign competition, offering buyers a broader range of options from international suppliers.
Supplier Information
At&T Inc.
At&T Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include electronic logging devices, smartphones, office phones, air cards, mobile enterprise application platforms. Founded in 1885, the company... Subscribe to learn more
Charter Communications, Inc.
Charter Communications, Inc. /MO/ is a broadband connectivity company and cable operator serving customers across the US under the Spectrum brand. It offers a full range of subscription-based connectivity services, including fixed and mobile Internet, video, and voice services to residential and business Subscribe to learn more
Comcast Corporation
Comcast Corporation is a public company operating globally in the information and accommodation and food services sectors. The company's offerings include air cards, pbx phone systems, online advertising, internet services, network voice services. Founded in 1963, the company is currently headquartered in... Subscribe to learn more
T-Mobile Us, Inc.
T-Mobile US Inc. is a public company operating in the manufacturing and information sectors. The company's offerings include gps antennas, air cards, fleet telematics systems, internet services, network voice services. Founded in 2017, the company is currently headquartered in BELLEVUE, Washington, United... Subscribe to learn more
Verizon Communications Inc.
Verizon Communications Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include electronic logging devices, smartphones, gps antennas, air cards, asset tracking software. Founded in 2000, the Subscribe to learn more
8x8, Inc.
8x8, Inc./DE/ is a global provider of integrated customer experience and business communications solutions to enterprises. It delivers a cloud-native 8x8 Platform for Customer Experience (CX), which integrates voice, video, messaging, and team collaboration channels into a single architecture. It serves mid-market,... Subscribe to learn more
Frontier Communications Corporation
Frontier Communications Parent, Inc. is a communications and technology provider. Its communications and technology services include broadband, ethernet, traditional circuit-based services, software-defined wide-area network (SDWAN), managed Wi-Fi and cloud IT solutions, voice, and Unified Communications-as-a-Service... Subscribe to learn more
Lumen Technologies, Inc.
Lumen Technologies, Inc. is a technology and communications company serving domestic and global business customers. It operates under three brands: Lumen, its flagship brand for the enterprise and wholesale markets, Quantum Fiber, which provides fiber-based services to residential and small business customers;... Subscribe to learn more
Ringcentral, Inc.
Ringcentral, Inc. is a public company operating globally in the information sector. The company's offerings include hosted pbx services, call tracking software and network voice services. Founded in 1999, the company is currently headquartered in BELMONT, California, United States of America with an estimated... Subscribe to learn more
Accelerate the vendor selection process
Get a clear picture of the competition in a market and discover which vendors are best-suited for your sourcing needs. Our supplier profiles include hard-to-find financial ranges for private companies, cover public company data and feature an interactive competitor matrix.
Procurement Management KPIs for the Network Voice Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Customer Retention Rate. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on System Availability and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Total resolution time Number of resolved tickets |
The average resolution time measures how long it takes for customer service or support to respond and resolve a solution within the service. A fast average resolution time indicates that a vendor works hard to ensure that voice services are up and functional the majority of the time, minimizing disruptions in the buyers' operations. |
| Customer Retention Rate |
|
Number of customers at beginning of year versus end Number of new customers added within year |
Customer retention rate indicates how many customers renew contracts over a certain time. A high customer retention rate indicates that the vendor is providing services as promised in the contract, and buyers remain happy to pay for them rather than switching to a competitor. |
|
|||
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Quality Control
What procedures do you have in place to check the quality of calls?
What procedures do you have in place to check the hardware that you distribute? What about software?
Recent Developments
Do you source materials with a high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?
How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?
Service Performance
How do you account for potential service outages? What procedures are in place to limit downtime or potential shutdowns?
How does your call quality compare to that of other service providers? How about your maximum service capabilities?
The ultimate prep for procurement negotations
View all 29 negotiation questions for this category when you subscribe.
Network Voice Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should outline details of their organization, including the number of employees, office location(s), and operating hours.
Buyers should explain their reasons for purchasing network voice services and list the benefits they expect to receive from them.
Statement Of Need
Buyers should state which network voice services they desire (e.g., call accounting system, automatic call distributor, 911 services).
Buyers should state the specific features they require for their network voice services (e.g., automatic callback, call waiting, call redirect, call hold, call transfer).
Project Budget
Buyers should state their budget for the different types of network voice services and related services.
Buyers should provide a range that they are willing to spend on service.
The RFP process made easy
Find out how you can access RFP templates for 800+ procurement categories to start writing better, more consistent RFPs.
We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
