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Procurement Market Intelligence Report

Network Voice Services
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Network Voice Services?

What is the average price of Network Voice Services?

This procurement report includes pricing information to help you purchase Network Voice Services. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Network Voice Services been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Network Voice Services yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Network Voice Services?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Network Voice Services with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

ProcurementIQ estimates there are 1,800 network voice service providers in the United States in 2020. Collectively, the top four firms, including AT&T, Comcast, Charter and Verizon, account for an estimated 33.3% of the market, indicating moderate concentration. The high capital requirements of providing network voice services have slowed the entry... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Customer Service

What customer service procedures do you have for technical support? What about general customer service complaints?

Detail your technical support procedures for outages. What is the typical turnaround time for such issues?

How do you track customer issues? How often do you adjust your procedures based on such issues?

Can you offer customer references?

Financial Stability

What gives you an edge in the network voice services market?

How do you check the financial health of your company?

How do you control costs and maintain operational efficiency?

How often do you check for operational efficiency?

Technology Development

How much do you invest in research and development?

What procedures do you have in place to ensure that your systems and equipment are still cutting-edge?

In the past few years, what features have you added to your network service? What about to other services?

Do you partner with other companies or clients to innovate your services?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should state their budget for the different types of network voice services and related services.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance in creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to meet the required features described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide exceptional customer service.

Buyers should evaluate potential vendors based on their market experience and scale of operations. Buyers should evaluate potential vendors based on reviews from past clients.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include the date when proposals are due and when the award will be announced.

Buyers should include key benchmark dates, including the desired service start date.

Buyers should outline the terms of the contract and their cancellation policy.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The network voice services market has a low level of supply chain risk. The market depends heavily on computers and peripheral equipment as well as software developers. Strong demand for computers and peripheral equipment has helped ensure the continuity of computer supplies. Although the Trump administration has imposed tariffs on... Subscribe to learn more.