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Procurement Market Intelligence Report

Order Tracking Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Order Tracking Software?

What is the average price of Order Tracking Software?

This procurement report includes pricing information to help you purchase Order Tracking Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Order Tracking Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Order Tracking Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Order Tracking Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Order Tracking Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

Market share concentration for order tracking software is low, which indicates that the market is highly fragmented. According to ProcurementIQ estimates, there are about 200 order tracking software suppliers in the market in 2019. The top four vendors account for less than 30.0% of the total market revenue. The low... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


How long have you served customers in my industry?

What are some similar clients you have served in the past three years?

Could you provide a list of client references, along with contact information?

Could you provide key personnel backgrounds and experience?

For which industry do you most commonly supply order tracking software?


Do you sell any additional programs or services, and can these be bundled with order tracking software?

Do you develop features internally, or do you purchase software licenses from other developers?

With which TPL firms and carriers is your software viable?

Do you provide a discount for each additional feature included in the purchase?

Which features have you introduced in the past three years?


How long have you provided order tracking software to your longest-tenured client?

What is your reputation among competitors and customers, and how have you developed it?

What sets your software apart from that of your competitors?

Do you offer any value-added products or services that your competitors do not?

How do you stay competitive in the market?

What is your average annual R&D spend?


With which programs and platforms is your order tracking software compatible?

What steps does your company take to assist in the integration process?

Has the integration process ever compromised a buyer's IT infrastructure in any way? If so, how was that handled?

Are there any additional costs for downloading and installing your order tracking software?

Quality Control

How often do you experience bugs with your software? To what degree do you carry out in-process inspections and process controls?

What is the quality control training process like?

Do you outsource your software testing, or do you perform the testing in-house?

What kind of research do you conduct to stay up-to-date with the latest developments in this field?

Customer Support

Do clients have a dedicated account manager, or do they call a general support line?

How many clients does each account manager look after, if applicable?

What systems or software do you use to manage accounts?

Do you offer 24/7 customer account and technical support?

How can I reach your customer service representatives? What is the typical response time for each of these methods?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify their budget for the order tracking software.

Buyers should include details about per user spending expectations.

Buyers can reference the Benchmark Price and Total Cost of Ownership sections of this report for assistance with creating a budget.

Selection Criteria

Buyers should evaluate potential vendors based on their ability to meet the functional requirements described in the RFP.

Buyers should evaluate potential vendors based on their ability to provide a superior level of customer support.

Buyers should evaluate potential vendors based on their ability to provide regular enhancements and upgrades.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers must include the date when proposals are due and when the award will be announced.

Buyers should include key benchmark dates, such as the date by which web demonstrations should be booked.

Buyers should outline the terms of the contract and their cancellation policy.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain risk for order tracking software is low because vendors do not depend on many physical inputs for the production and delivery of their products. As such, the tariffs imposed by the US government in 2018 do not contribute significant risk to the supply chain for order tracking... Subscribe to learn more.