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Procurement Market Intelligence Report

PBX Phone Systems
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for PBX Phone Systems?

What is the average price of PBX Phone Systems?

This procurement report includes pricing information to help you purchase PBX Phone Systems. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of PBX Phone Systems been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase PBX Phone Systems yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing PBX Phone Systems?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for PBX Phone Systems with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase PBX Phone Systems?

There is a high level of market share concentration within the PBX phone systems market, with the top four suppliers accounting for over 60.0% of the market's revenue. There are about 54 manufacturers of PBX phone systems operating in the United States, reducing buyer power with a limited number of... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Inventory Control

How will PBX phone systems flow from supply points to multiple distribution centers?

What is your usual inventory level for this kind of product?

How much product do you currently have in stock? How long will it take you to get a product that is not in stock?

Is your entire supply chain and reordering process electronic?

Customer Service

Do clients have a dedicated account manager, or do they call a general support line?

How many clients do each account manager look after?

What systems or software do you use to manage accounts?

Do you offer 24/7 customer account and technical support?

How can customer service representatives be reached? What is the typical response time for each of these methods?

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Key elements for every RFP

What should my PBX Phone Systems RFP include?

Project Budget

Buyers should include as much information as possible about the total scope of the project. If buyers have an exact number of users for their PBX phone system, this should be specified here.

Buyers should include information about the payment schedule (i.e. incremental or done at the completion of the project).

Buyers can consult the Benchmark Price section of this report to determine how much they should pay for these products.

Selection Criteria

Buyers should specify what measures of quality they will be using to select a supplier. For example, these measures can be reputation, credentials of staff, customer service and depth of the technical plan submitted.

Buyers should also choose a supplier based on the price estimate given.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should include a deadline for proposal submissions and state the date on which the contract will be awarded.

Buyers should include a timeline of the project, including walkthroughs, delivery and potential installation and maintenance dates.

Buyers should include any other benchmark dates that are relevant to the project.

Evaluate major factors to mitigate risk

How risky is the PBX Phone Systems supply chain?

There is a moderate risk of supply chain disruptions for PBX phone systems. Manufacturers of PBX phone systems purchase plastic, steel, copper wiring, semiconductors and other electronic components. These goods are provided in part by copper refineries, petrochemical manufacturers and iron ore mining, all of which experience price fluctuations fairly... Subscribe to learn more.