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Procurement Market Intelligence Report

Field Service Management Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Field Service Management Software?

What is the average price of Field Service Management Software?

This procurement report includes pricing information to help you purchase Field Service Management Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Field Service Management Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Field Service Management Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Field Service Management Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Field Service Management Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

Market share concentration in the FSM software market is low, with the top four providers generating less than 30.0% of total revenue. ProcurementIQ estimates that about 600 vendors currently operate in the market, including both multiline providers and specialist providers. In the three years to 2020, the number of providers... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?


What pricing models do you use to establish the fees for your software?

How much network growth does your pricing model accommodate before the initial price is raised?

Are there any additional charges I should be aware of outside the cost of the software?

What factors could potentially increase your initial price quote? What steps can I take to ensure that the price does not increase?


What operating systems are compatible with your software?

What hardware will be required to run the software to optimize performance?

What other software programs are compatible with your software?

What difficulties have you had integrating your software with existing IT infrastructure in the past? How have you overcome these challenges?

Support Services

Do you offer any training services free of charge?

Are any training services available at a cost? How much do you charge for these services?

Aside from training, what additional support services do you offer and how much do they cost?

How available is your staff to answer questions regarding your software?

Staff Turnover

How do you recruit and retain senior staff?

What are the various stages of your hiring process? What specialized skills do you require your employees to possess?

What has your turnover rate been in the past 12 and 24 months?

How do you mitigate the risks associated with employee turnover?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should indicate the value of the contract they are offering for FSM software.

Buyers should describe any expectations they have regarding payment methods or frequency.

Buyers should include their expectations relating to maintenance and upgrade fees.

Selection Criteria

Buyers should evaluate vendors based on the functionality of the FSM software they are offering.

Buyers should consider the compatibility of the FSM software with their current IT infrastructure.

Buyers should take the scope of services providers offer into account during the purchasing process.

Buyers should evaluate the financial health of providers.

For a more detailed discussion of selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should indicate when proposals are due.

Buyers should state their preferences regarding contract length.

Buyers should include when contract award notifications will be made.

Buyers should indicate when services are expected to begin.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for the FSM software market has been low in the past three years. This level of risk boosts buyer power because it means that providers are unlikely to encounter upstream disruptions that prompt them to increase prices. Consequently, providers may be more willing to negotiate with buyers... Subscribe to learn more.