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Procurement Market Intelligence Report

Field Service Management Software
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Field Service Management Software?

What is the average price of Field Service Management Software?

This procurement report includes pricing information to help you purchase Field Service Management Software. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Field Service Management Software been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Field Service Management Software yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Field Service Management Software?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Field Service Management Software with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

Market share concentration in the FSM software market is low, with the top four providers generating less than 30.0% of total revenue. ProcurementIQ estimates that about 600 vendors currently operate in the market, including both multiline providers and specialist providers. In the three years to 2021, the number of providers... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Product Features

How does your software increase the efficiency of my current FSM procedures?

How do you account for potential input errors? Is there a system to track obvious errors?

Do any of your other software solutions enhance the FSM process

What sort of customization options does your software offer? What will happen if I want to change my procedures and software mid-service?

COVID-19 (coronavirus)

Do you use computers or software with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?

How diversified is your supplier base for equipment used in software development? Do you source from multiple suppliers in different global regions?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Are you experiencing fluctuations in demand as a result of the coronavirus outbreak? What measures are you taking to handle increased/reduced demand?


How much of your revenue is set aside for ongoing research and development? Has this investment grown or decreased in recent years

What measures do you take to keep your solutions from becoming obsolete?

How many software solutions do you have in your development pipeline? How will this affect the resources you have to devote toward FSM software updates and improvements?

How often do provide updates for your software? Are there any additional fees for these updates?


What pricing models do you use to establish the fees for your software?

How much network growth does your pricing model accommodate before the initial price is raised?

Are there any additional charges I should be aware of outside the cost of the software?

What factors could potentially increase your initial price quote? What steps can I take to ensure that the price does not increase?


What operating systems are compatible with your software?

What hardware will be required to run the software to optimize performance?

What other software programs are compatible with your software?

What difficulties have you had integrating your software with existing IT infrastructure in the past? How have you overcome these challenges?

Support Services

Do you offer any training services free of charge?

Are any training services available at a cost? How much do you charge for these services?

Aside from training, what additional support services do you offer and how much do they cost?

How available is your staff to answer questions regarding your software?

Staff Turnover

How do you recruit and retain senior staff?

What are the various stages of your hiring process? What specialized skills do you require your employees to possess?

What has your turnover rate been in the past 12 and 24 months?

How do you mitigate the risks associated with employee turnover?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should indicate the value of the contract they are offering for FSM software.

Buyers should describe any expectations they have regarding payment methods or frequency.

Buyers should include their expectations relating to maintenance and upgrade fees.

Selection Criteria

Buyers should evaluate vendors based on the functionality of the FSM software they are offering.

Buyers should consider the compatibility of the FSM software with their current IT infrastructure.

Buyers should take the scope of services providers offer into account during the purchasing process.

Buyers should evaluate the financial health of providers.

For a more detailed discussion of selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should indicate when proposals are due.

Buyers should state their preferences regarding contract length.

Buyers should include when contract award notifications will be made.

Buyers should indicate when services are expected to begin.

Evaluate major factors to mitigate risk

How risky is the supply chain?

Supply chain risk for the FSM software market has been low in the past three years. This level of risk boosts buyer power because it means that providers are unlikely to encounter upstream disruptions that prompt them to increase prices. Consequently, providers may be more willing to negotiate with buyers... Subscribe to learn more.