Procurement Market Intelligence Report
Field Service Management Software
Sourcing Guide & Market Intelligence
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Field Service Management Software Global Overview
Definition
Summary
Field service management (FSM) software assists in the management of field services by facilitating employee scheduling, tracking the progress of assignments, checking service history, arranging billing, and reporting and tracking inventory used for service work. FSM software is typically sold by multiline software companies and specialists that derive most of their revenue from FSM software sales. The key buyers in this market include cable TV providers, appliance repair service providers, telecommunications companies, and industrial equipment repair service providers.
This Report Includes:
- FSM Software
Not in this Report:
- FSM Services
- Other Software
Global Field Service Management Software Procurement Trends
Discover the top international trends affecting procurement in the global Field Service Management Software market.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Positive Trends
The DOJ proposes Google breakup in latest tech antitrust action
- In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
- In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
- During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
- These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.
Global Field Service Management Software Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 785 |
| #2 United States | 600 |
| #3 China | 390 |
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Geography Drilldown - US
Average Cost of Field Service Management Software
United States
2026 Market Pricing$0.00 to $X,XXX.XX
per user per monthAverage Price
Prices in the Field Service Management Software market range from $0.00 to $X,XXX.XX, depending on Functionality, Customization, Compatibility and Level of Support. For example, lower prices are associated with Limited features (e.g., scheduling employees, assignment progress) ($0.00 to $1,000 per user per month) and Base-level software (e.g., arranging billing, reporting inventory) ($0.00 to $1,000 per user per month), whereas higher prices are associated with Advanced software (e.g., reporting and analytics) ($50 to $2,000 per user per month) and Extra features (e.g., messaging and GPS integration) ($50 to $2,000 per user per month).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Field Service Management Software Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Field Service Management Software market, prices in the US have grown 1.9% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Field Service Management Software
Total cost of ownership is Medium in the Field Service Management Software market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Downtime may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Implementation
Billed During
Maintenance
Upgrades
Support
Unforeseen
Downtime
Obsolescence
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.2 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Supply Chain Risk. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
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- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Very Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Wholesalers
- Data Hosting & Processing Service Providers
- Analytics & Pattern Recognition Software Publishers
2nd
Tier Suppliers
- Computer Manufacturers
- IT Consultants
- Operating System Software Publishers
Biggest Field Service Management Software Suppliers in the US by Revenue
The largest Field Service Management Software vendors by revenue in the US are FieldAware Group Ltd., Verizon Communications Inc. and Ptc Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Microsoft Corporation | Global | Redmond | >10,000 | 5-10 | ||||
| Oracle Corporation | Global | AUSTIN, CA | >10,000 | 5-10 | ||||
| Verizon Communications Inc. | Global | NEW YORK, NY | >10,000 | < 5 | ||||
| International Business Machines Corporation | Global | ARMONK | >10,000 | < 5 | ||||
| Salesforce.Com, Inc. | Global | SAN FRANCISCO | >10,000 | < 5 | ||||
| Koch Industries Inc. | Global | Wichita, KS | >10,000 | < 5 | ||||
| Ptc Inc. | Global | BOSTON, MA | 1,001-10,000 | < 5 | ||||
| Freshworks Inc. | Global | SAN MATEO, CA | 1,001-10,000 | < 5 | ||||
| FieldAware Group Ltd. | International | Scottsdale, AZ | 101-250 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Field Service Management Software market is 17.3% and falling. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
There is a low level of market share concentration in the market for FSM software. With low barriers to entry, a large number of vendors are able to participate, thereby providing buyers with more negotiating power as suppliers compete heavily on the basis of price.
Moderate supply chain risk, high competition, and a moderate level of substitutes contribute to moderate vendor financial risk. Risk is moderate rather than high due to suppliers’ ability to offer customizable software packages, which increases the value of this market and ensures revenue for employers.
Supply chain risk is low as software providers do not depend on any critical material inputs to develop and distribute their software solutions. Low supply chain risk is good for buyers as they will not have to worry about supply chain disruptions that may cause large market price fluctuations.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
Microsoft Corporation
Microsoft Corporation is a technology company offering digital technology and artificial intelligence (AI) to businesses and individuals worldwide. It develops cloud-based solutions that deliver customers with software, services, platforms, and content and provides solution support and consulting services.... Subscribe to learn more
Oracle Corporation
Oracle Corporation is a global technology company that provides enterprise information technology (IT) products and services. It comprises three businesses: the Cloud and License business, which offers Oracle Applications, Oracle Database, and Oracle Middleware software offerings, among others, deployed using... Subscribe to learn more
FieldAware Group Ltd.
FieldAware Group Ltd. is a private company operating internationally in the information sector. The company's offerings include field service management software. Founded in 2004, the company is currently headquartered in Scottsdale, Azerbaijan, United States of America with an estimated 175 employees. Subscribe to learn more
Freshworks Inc.
Freshworks Inc. is a global provider of software-as-a-service solutions for customer experience (CX), IT service management (ITSM), and customer relationship management (CRM). It offers free and paid subscription plans to small- and mid-sized businesses to enterprises across the technology & media, e-commerce,... Subscribe to learn more
Ifs Ab
Ifs Ab is a public company operating in the information sector. The company's offerings include field service management software. The company is currently headquartered in Horsham, Pennsylvania, United States of America with an estimated 186 employees. Subscribe to learn more
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Koch Industries Inc.
Koch Industries Inc. is a private company operating globally in the manufacturing, wholesale trade and information sectors. The company's offerings include warehouse management systems, corrugated boxes, drywall, resilient flooring, injection molding services. Founded in 1940, the company is currently headquartered... Subscribe to learn more
Ptc Inc.
Ptc Inc. is a public company operating globally in the information sector. The company's offerings include field service management software and computer-aided design software. Founded in 1985, the company is currently headquartered in NEEDHAM, Massachusetts, United States of America with an estimated 6503... Subscribe to learn more
Salesforce.Com, Inc.
Salesforce.Com, Inc. is a public company operating globally in the information and administration, business support and waste management services sectors. The company's offerings include e-mail marketing software, help desk & call center software, website analytics software, sales & marketing software, grants... Subscribe to learn more
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Procurement Management KPIs for the Field Service Management Software Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Average Response Time. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Accessibility and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Total resolution time Number of resolved tickets |
The average resolution time can be used to determine a company’s support responsiveness. The average resolution time represents the average amount of time it takes to resolve a support ticket. |
| Average Response Time |
|
Total number of inquiries sent to the supplier Total time to respond to inquiries |
The average response time measures the amount of time it takes for a supplier to respond to questions or concerns from the buyer. The average response time can indicate how dedicated a supplier is to maintain their product as well as listen to their customers about current issues. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Features
How does your software increase the efficiency of my current FSM procedures?
How do you account for potential input errors? Is there a system to track obvious errors?
Quality Control
How much of your revenue is set aside for ongoing research and development? Has this investment grown or decreased in recent years?
What measures do you take to keep your solutions from becoming obsolete?
Price
What pricing models do you use to establish the fees for your software?
How much network growth does your pricing model accommodate before the initial price is raised?
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Field Service Management Software RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organizations, including size and location.
Buyers should indicate which sector they operate in.
Statement Of Need
Buyers should include the number of users that will need access to the software.
Buyers should describe their current networks, including hardware, operating systems and related software.
Project Budget
Buyers should indicate the value of the contract they are offering for FSM software.
Buyers should describe any expectations they have regarding payment methods or frequency.
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Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
