Procurement Market Intelligence Report
Facilities Management Services
Sourcing Guide & Market Intelligence
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Facilities Management Services Global Overview
Definition
Summary
Suppliers of these services provide direct management of a range of facility functions. Providers market these services to a wide range of businesses, including healthcare firms, educational institutions, correctional facilities, and recreational resorts, among others.
This Report Includes:
- Janitorial Management
- Building Operations Maintenance
- Lease Management
- Energy Management
- Occupant Experience
Not in this Report:
- Project Management
- Facilities Leasing Services
Global Facilities Management Services Procurement Trends
Discover the top international trends affecting procurement in the global Facilities Management Services market.
Warning Trends
United States announces additional tariffs on China
- In February 2025, the United States announced 10.0% tariffs on imports from China. The tariffs took effect on February 4, 2025.
- The tariff plan applies to all merchandise imported for consumption and applies in addition to other duties and fees that are in place, with limited exceptions.
- In response, China announced a 15.0% tariff on products such as coal and natural gas, as well as a 10.0% tariff on crude oil, agricultural machinery, pickup trucks, and large cars. The tariff executive orders indicate retaliatory tariffs could lead to further escalation in rates.
- Providers in this market rely on inputs often sourced from China. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
United States postpones plans for sweeping tariffs on Canada and Mexico
- In February 2025, the United States announced 25.0% tariffs on imports from Canada and Mexico.
- Though initially set to take effect on February 4, 2025, the implementation of tariffs on Canada and Mexico has been postponed 30 days to allow for further negotiation.
- The tariff plan initially proposed by the US applies to all merchandise imported for consumption and applies in addition to other duties or fees that are in place, with limited exceptions.
- Providers in this market rely on input costs often sourced from an affected country. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
Neutral
Crude oil prices dip, but natural gas and fuel prices remain volatile in 2025
- Oil prices have been falling with the introduction of higher tariffs and the predicted decline in global demand. The OPEC+ group of countries also announced they would be unwinding production cuts and increasing their collective output target for May by 411,000 barrels per day.
- Trade wars, ongoing conflict between Hamas and Israel, and general unrest in the Middle East is causing uncertainty surrounding oil prices has been leading to volatility in prices. In the first week of April 2025, crude oil prices hit $62.22 per barrel, but volatility remains as geopolitical concerns remain.
- Natural gas prices rallied early in 2025 with colder-than-usual temperatures in the United States and high demand, topping out at $4.68/MMBtu in March. Prices have since fallen with the onset of trade wars and fears of a global recession to $3.90/MMBtu in the first week of April 2025.
- The national average of gasoline prices has been rising slightly due to refinery maintenance/outages and blending issues, hitting a national average of $3.26 per gallon in the first week of April 2025. However, gasoline futures have been declining due to fears of noversupply and deepening concerns about weakening demand with tariffs.
Global Facilities Management Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1Europe | 3,530 |
| #2China | 2,845 |
| #3United States | 1,950 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Facilities Management Services
United States
2025 Market Pricing$1,000.00 to $XX,XXX.XX
per monthCanada
Europe
Average Price
Prices in the Facilities Management Services market range from $1,000.00 to $XX,XXX.XX, depending on Building Size, Building Occupancy, Level of service and Location. For example, lower prices are associated with Small office building, whereas higher prices are associated with Large office campus.
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Facilities Management Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Facilities Management Services market, prices in the US have grown 1.3% from 2022 to 2025. and +1.9% in Europe.
United States (2022-2025)
1.3%
Compound Annual Growth RateCanada (2021-2024)
3.7%
Compound Annual Growth RateEurope (2022-2025)
1.9%
Compound Annual Growth RateWondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Facilities Management Services
Total cost of ownership is Low in the Facilities Management Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Emergencies may raise the total cost of ownership unexpectedly.
Negotiated Before
Pre-evaluation
Billed During
Additional Fees
Unforeseen
Emergencies
Downtime
Buyer Power in Procurement Negotiations
In 2025, buyer power amounts to -0.8 in the United States. Buyer power is most positively impacted by Switching Costs. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Electricians
- Janitorial Services
- Plumbers
2nd
Tier Suppliers
- Electrical Equipment Wholesalers
- Chemical Wholesalers
- Plumbing & Heating Supplies Wholesalers
Biggest Facilities Management Services Suppliers in the US by Revenue
The largest Facilities Management Services vendors by revenue in the US are George S. Hall Inc., Emcor Group, Inc. and Aecom. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| ISS A | Global | Søborg , TX | >10,001 | 5-10 | ||||
| Compass Group Plc | Global | Chertsey, UK | >10,001 | 5-10 | ||||
| Cbre Group, Inc. | Global | DALLAS, TX | >10,000 | 5-10 | ||||
| Abm Industries Inc. | Global | NEW YORK, NY | >10,000 | 5-10 | ||||
| Bgc Partners, Inc. | Global | New York, NY | 1,001-10,000 | 5-10 | ||||
| George S. Hall Inc. | Global | Parsippany, NJ | 1,001-10,000 | 5-10 | ||||
| Sodexo SA | Global | Issy-les-Moulineaux, FR | >10,001 | < 5 | ||||
| Jones Lang Lasalle Incorporated | Global | CHICAGO | >10,000 | < 5 | ||||
| Aramark Corp | Global | PHILADELPHIA | >10,000 | < 5 | ||||
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Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Facilities Management Services market is 10.4% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is stagnating, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
On average, vendor risk is moderate. While profit in the market is low to moderate on average, the market has many large-scale, recognizable companies that carry a low risk of financial disturbance. However, smaller vendors in the market present buyers the risk of service disruptions due to being acquired or pushed out of the market by large-scale competitors.
Market share concentration in the market is low, indicating that the leading vendors in the market do not have a major influence on market trends and prices. As a result, buyers benefit from a competitive environment.
Supply chain risk in the market is moderate, indicating that buyers may face service disruptions that result from instability in the vendor's upstream supply chain.
Regulations pertaining to facilities management services are wide and varying and are highly dependent on the buyer's type of facility and operations, as well as location. For example, buyers operating healthcare facilities fall under a different set of restrictions and rules as industrial facilities, encouraging buyers to select suppliers that are knowledgable and experienced providing services to to similar operations as their own.
Vendors in the market regularly use computers to provide services. The United States is a net importer of computers, indicating a wide availability of computers to select from at a competitive price point as domestic producers compete with foreign vendors, helping keep operating costs low.
Supplier Information
George S. Hall Inc.
George S. Hall Inc. is a private company operating globally in the administration, business support and waste management services sector. The company's offerings include facilities management services. Founded in 1895, the company is currently headquartered in Parsippany, New Jersey, United States of America... Subscribe to learn more
Bgc Partners, Inc.
Bgc Partners, Inc. is a public company operating globally in the finance and insurance, real estate and rental and leasing and administration, business support and waste management services sectors. The company's offerings include real estate appraisal services, facilities management services and renewable... Subscribe to learn more
Abm Industries Inc.
Abm Industries Inc. is a public company operating globally in the administration, business support and waste management services and other services (except public administration) sectors. The company's offerings include snow removal services, landscape maintenance, facility maintenance & repair services, Subscribe to learn more
Cbre Group, Inc.
Cbre Group, Inc. is a public company operating globally in the construction, real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include facility maintenance & repair services,... Subscribe to learn more
Compass Group Plc
Compass Group Plc is a public company operating globally in the administration, business support and waste management services, accommodation and food services and other services (except public administration) sectors. The company's offerings include hospital linen supply & management services, vending machine... Subscribe to learn more
ISS A
ISS A is a public company operating globally in the administration, business support and waste management services and accommodation and food services sectors. The company's offerings include facility maintenance & repair services, facilities management services, catering services and cafeteria management... Subscribe to learn more
Colliers International Group Inc.
Colliers International Group Inc. is a public company operating globally in the real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include real estate asset management & consulting... Subscribe to learn more
Cushman & Wakefield Plc
Cushman & Wakefield Plc is a public company operating globally in the real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include facility maintenance & repair services, industrial... Subscribe to learn more
Emcor Group, Inc.
Emcor Group, Inc. is a public company operating internationally in the construction, manufacturing, professional, scientific and technical services, administration, business support and waste management services and other services (except public administration) sectors. The company's offerings include building... Subscribe to learn more
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Procurement Management KPIs for the Facilities Management Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Average Time Between Failures. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Customer Support and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time | Time between failure and repair Time to complaint resolution | Buyers should track how quickly vendors are able to resolve issues. Resolving failures in lighting, building functions, and other critical aspects of a facility should be quick and efficient to reduce any potential downtime or dissatisfaction of occupants. | |
| Average Time Between Failures | Time between building function failures Length of time between last maintenance and failure | A key goal of facility management services is maintaining buildings operations and functions. The maintenance and repair work of elevators, lighting, HVAC systems, and other critical building functions is the primary aspect of these services. Buyers can assess a vendor's maintenance and repair performance by tracking how long repairs or maintenance last until another failure. | |
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Value-Added Services
What types of facilities management services do you offer?
How does the occupancy rate of a building affect the level of service you provide?
Qualifications
Where are your offices located?
How many facilities do you manage on average each year?
Customer Base
What is your customer retention rate?
What is the average length of your customer relationships?
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Facilities Management Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide an explanation of their operations, including the primary industry in which they operate and the key industries that their primary downstream buyers operate in.
Buyers should list the main organization of which their operations are under, and any organizations/departments they control.
Statement Of Need
Buyers should provide a detailed list of the deliverables required by the supplier.
Buyers should provide an explanation of the desired contract length.
Project Budget
Buyers should provide a total annual budget for the contract.
Buyers should break down their budget for each service that will be involved in the facilities management contract (e.g., separate budgets for HVAC maintenance and janitorial services).
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
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- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
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