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Procurement Market Intelligence Report

Office Phones Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Office Phones?

What is the average price of Office Phones?

This procurement report includes pricing information to help you purchase Office Phones. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Office Phones been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Office Phones yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Office Phones?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Office Phones with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase Office Phones?

The top four manufacturers hold almost 40.0% of the manufacturing market for office phones, indicating a moderate level of concentration. There are an estimated 2,000 vendors in the market, 35 of which are manufacturers. Market share concentration has been moderate and increasing during the three years to 2018 due to... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Customer Support & Maintenance

What are the benefits of using your installation service?

Do you offer maintenance and repair services? If not, can the service be included at an additional cost?

How quickly can your technicians be on-site if technical support or repair is required?

Do you provide software updates for those phones with more complex operating systems?

Expertise

Could you provide a list of client references, along with contact information?

What type of manufacturers certifications do your specialists and technicians hold?

Which industries are you most experienced in providing enterprise communication services to?

What is your method of assessing which phone models are best suited for my company's needs?

Warranty

What kind of warranties can you provide for the integrity of the product?

How long does the warranty last? Can I purchase a warranty extension? If no, why not?

If my office phone breaks down while under warranty, do you provide loaners while mine is being repaired? If so, is there an additional charge?

Are there any instances or circumstances that will void the warranty that I should be aware of?

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Key elements for every RFP

What should my Office Phones RFP include?

Project Budget

Buyers should specify their budgets for office phones and related goods and services.

Buyers should indicate when payment will occur (e.g. the winning bidder will be paid in one lump sum upon award of the contract).

Selection Criteria

Buyers should look for vendors that offer office phones that meet the RFP requirements.

Buyers should evaluate vendors based on pervious client testimonials.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should provide a timeline for when proposals are due and when award information will be made available.

Buyers should include any benchmark dates relevant to the project, such as delivery dates for office phones.

Evaluate major factors to mitigate risk

How risky is the Office Phones supply chain?

The supply chain for commercial office phones presents buyers with a moderate level of risk. Although supply chain risks are not expected to affect the supply of raw materials and components required for office phones, they do have an effect on the price buyers ultimately pay for the product. Office... Subscribe to learn more.

HIGH

MEDIUM

LOW