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Procurement Market Intelligence Report

Office Phones
Sourcing Guide & Market Trends

Comprehensive intelligence for making smart purchasing decisions

Learn about actual and potential costs

How much should I pay for Office Phones?

What is the average price of Office Phones?

This procurement report includes pricing information to help you purchase Office Phones. Our analysts provide a benchmark price and a price range based on key pricing factors to help you understand what you should be paying for this specific product or service. To see the average price for this and hundreds of other products and services, subscribe to ProcurementIQ.

Has the price of Office Phones been rising or falling?

Analysts look at market data from the previous three years to determine an overall price trend. You can use the recent price trends to help you understand price volatility and plan your budget.

I’m not ready to purchase Office Phones yet. Will I pay more if I wait too long?

We forecast the next three years of price movements by looking at factors likely to affect the market's supply chain, such as inputs, demand and competition. You can then use the price forecast to figure out the best time to purchase.

What other costs are associated with purchasing Office Phones?

Our analysts calculate the total cost of ownership and assign a level of low, moderate or high, depending on things like customization, integration and installation. Use this information to budget for Office Phones with a reduced risk of unexpected costs.

See how we display average pricing information, trends and market data.

Find the vendor to meet your needs

Where can I purchase ?

The top four vendors hold about 45.0% of the manufacturing market for office phones, indicating a moderate level of concentration. There are an estimated 2,050 vendors in the market, about 170 of which are manufacturers. Market share concentration has been moderate and increasing during the three years to 2020 due... Subscribe to learn more.

Questions to ask potential suppliers

How can I gain leverage during negotiations?

Experience and Expertise

How long have you provided these products to your longest-tenured client?

What qualifications does your staff have and what measures do you take to keep those qualifications up to date?

What industry do you most commonly supply this product for?

To what extent will ordering multiple products from your firm allow me to save on costs?

What is your repeat business rate for businesses in my industry and how does that compare to your overall rates?

Supply Chain Risk

Over the past three years, what percentage of your revenue has been dedicated to raw input materials? How has that changed?

Has the availability of raw materials tightened due to the coronavirus outbreak?

Over the past three years, what percentage of your revenue has been dedicated to labor?

How have fluctuations in input prices affected the prices of your products during the past three years?

How do you mitigate sudden price increases in raw materials?

When input prices rise, how much of the cost is absorbed by you and how much is passed onto buyers?

How, if at all, has your supply chain been affected by import tariffs levied in 2018?


How do you manage regulatory change? Do you have regulation advisers or methods to track regulation?

How have changing regulations influenced your pricing now and how will the changes affect prices over the life our proposed agreement?

What ongoing training procedures do you provide for your staff?

Have you ever been found to be noncompliant with regulatory frameworks?

Amid widespread health concerns during the COVID-19 pandemic, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?

Product Quality

How many reports of phone malfunctions has your company received in the past three years? How do you handle the discovery of faulty phones?

What types of technical issues have you experienced with this product?

What measures do you take to ensure product quality?

What is the return policy and process? How quickly will I receive a new batch if the original is unacceptable?

Related Goods & Services

What additional discounts and service upgrades do you offer those who are willing to buy office phones in bulk?

If I were to subscribe to your hosted PBX or VoIP business phone system solutions, could you provide your premium plan and a lower introductory rate?

Can new buyers try additional services like BYOD functionality before they buy them?

At what discounts would you offer other communication equipment such as video conferencing equipment?


What incentives do you give to new clients that are switching from a competitor?

What incentives do you give to long-term clients to stay with your company? Do you offer any incentives to firms that refer businesses to your company?

What differentiates your office phones from those offered by competitors?

What are the comparable models to the models I am interested in from other manufacturers?

Are you experiencing fluctuations in demand as a result of the coronavirus? What measures are you taking to handle increased/reduced demand?

Customer Support & Maintenance

What are the benefits of using your installation service?

Do you offer maintenance and repair services? If not, can the service be included at an additional cost?

How quickly can your technicians be on-site if technical support or repair is required?

Do you provide software updates for those phones with more complex operating systems?

Amidst widespread health concerns, what contingency plans are in place to mitigate risk to your clients and employees? Do you offer clients any flexible exceptions, such as contract suspensions?


Could you provide a list of client references, along with contact information?

What type of manufacturers certifications do your specialists and technicians hold?

Which industries are you most experienced in providing enterprise communication services to?

What is your method of assessing which phone models are best suited for my company's needs?

Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?

How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?


What kind of warranties can you provide for the integrity of the product?

How long does the warranty last? Can I purchase a warranty extension? If no, why not?

If my office phone breaks down while under warranty, do you provide loaners while mine is being repaired? If so, is there an additional charge?

Are there any instances or circumstances that will void the warranty that I should be aware of?

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Key elements for every RFP

What should my RFP include?

Project Budget

Buyers should specify their budgets for office phones and related goods and services.

Buyers should indicate when payment will occur (e.g. the winning bidder will be paid in one lump sum upon award of the contract).

Selection Criteria

Buyers should look for vendors that offer office phones that meet the RFP requirements.

Buyers should evaluate vendors based on pervious client testimonials.

For a detailed list of key selection criteria, buyers should reference the Buying-Decision Scorecard section of this report.

Project Schedule

Buyers should provide a timeline for when proposals are due and when award information will be made available.

Buyers should include any benchmark dates relevant to the project, such as delivery dates for office phones.

Evaluate major factors to mitigate risk

How risky is the supply chain?

The supply chain for commercial office phones presents buyers with a moderate level of risk. Office phones are manufactured using a variety of inputs, including semiconductors, plastics and wiring, which all have moderate risk levels. Because some of these products are subject to price fluctuations due to their commoditized nature,... Subscribe to learn more.