Procurement Market Intelligence Report

Loading Dock Maintenance Services
Sourcing Guide & Market Intelligence

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Loading Dock Maintenance Services Global Overview

Definition

Summary

Loading dock maintenance services are typically procured by businesses that use loading docks to ship out goods or receive goods regularly. Services involve preventative maintenance for machinery that is used to assist in the loading and unloading of trucks at loading docks. Machinery may include loading bay doors, lifts and hoists, and dock levelers. Key suppliers include manufacturers and general maintenance service providers. This report does not include vehicle maintenance or other facility maintenance services.

This Report Includes:

  • Preventative Machinery Maintenance
  • Bay Door Maintenance
  • Lift & Hoist Maintenance
  • Dock Leveler Maintenance

Not in this Report:

  • Vehicle Maintenance
  • Other Facility Maintenance

Global Loading Dock Maintenance Services Procurement Trends

Discover the top international trends affecting procurement in the global Loading Dock Maintenance Services market.

Warning Trends

Tariffs to negatively impact the building and construction machinery sector

  • The United States implemented a blanket tariff of 10.0% on all US imports of foreign goods, as well as a cumulative 145.0% tariff on China and a 25.0% tariff on goods from Mexico and Canada not compliant with the U.S.-Mexico-Canada Agreement. Other large sources for imports of building and construction machinery, like Japan, South Korea, and Germany, may face higher tariffs; as of April 9, a 90-day pause on reciprocal tariffs is in place.
  • The increase in the average tariff rate on building and construction machinery imported from tariff-impacted countries will add to the price of imports, which are typically passed on to buyers in the form of higher prices. According to The Budget Lab at Yale, the additional tariffs on imports will increase overall prices for machinery and equipment from 3.1% to 6.4%.
  • According to a survey from Construction Equipment Magazine in April 2025, around half of the respondents reported that the higher tariffs would increase operating costs by up to 15.0%, and more than half said they plan to pass those increases along to buyers. The United States implemented a full 25.0% tariff on steel and raised the aluminum tariff to 25.0%, which will increase the cost of raw materials, leading to higher costs for manufactured building and construction machinery.
  • As many building and construction machinery brands source parts and components such as steel, engines, and electronics from foreign countries, higher tariff rates will put upward pressure on prices and lead to higher rental rates as manufacturers and dealers pass on costs. In addition, suppliers that source parts from tariff-affected regions may see supply chain disruptions as they seek alternative suppliers to mitigate tariff impacts.
  • Japan, one of the largest sources of building and construction machinery imports, will now face a flat 10.0% tariff, negatively impacting US buyers. As a result, major suppliers in these markets, such as Hitachi, Komatsu, Kubota, Sumitomo, Kawasaki, and Toyota, will face obstacles to competition in the US market.

United States announces additional tariffs on China

  • In February 2025, the United States announced 10.0% tariffs on imports from China. The tariffs took effect on February 4, 2025.
  • The tariff plan applies to all merchandise imported for consumption and applies in addition to other duties and fees that are in place, with limited exceptions.
  • In response, China announced a 15.0% tariff on products such as coal and natural gas, as well as a 10.0% tariff on crude oil, agricultural machinery, pickup trucks, and large cars. The tariff executive orders indicate retaliatory tariffs could lead to further escalation in rates.
  • Providers in this market rely on inputs often sourced from China. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
Neutral

Freight shipping rates fall from peak

  • Shipping through the Suez Canal has continued to be curbed by the Houthi movement in Yemen attacking vessels passing through the Red Sea. The Suez Canal handles around 12.0% to 15.0% of global trade.
  • While the Panama Canal had enacted travel restrictions through its canals due to a drought and low water levels, these restrictions have been lifted with the early arrival of the rainy season. In September 2024, the canal will be able to increase transit slots to 36 a day, which is the typical average.
  • The Suez Canal connects the Mediterranean to the Indian Ocean via the Red Sea, which reduces the travel time as ships moving between Europe and Asia do not have to go around Africa. However, shipping through the Suez Canal has fallen sharply in 2024 due to attacks on civilian shipping by the Houthi movement in Yemen; daily ship crossings have decreased from 69 ships on November 18, 2023 (the week before the first Houthi attack) to 27 on July 7, 2024.
  • While shipping rates increased sharply due to the issues in the Suez and Panama, with the benchmark Drewry World Container Index increasing from $1,469 on November 16, 2023 to $5,937 on July 18, 2024; however, rates have fallen since, dropping to $3,803 as of December 19, 2024. Shanghai to Rotterdam freight rates have decreased from $8,267 to $4,819 per 40-foot container since mid-July 2024 and Shanghai to Genoa rates have fallen from $7,727 to $5,424 per 40-foot container during the same period.
  • However, continued turmoil in the Middle East, looming port strikes, and anticipated tariff hikes are expected to continue to contribute to volatility in freight rates. Furthermore, war risk insurance rates for shipping through the Red Sea have increased sharply, which raises the cost of shipping through the Suez Canal.

Global Loading Dock Maintenance Services Market - Suppliers by Region

Country/RegionNumber of Suppliers
#1China8,310
#2Europe5,550
#3United States3,600

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  • Canada
  • United States
  • Mexico
  • Latin America
  • South America
  • India
  • China
  • Europe
  • Africa & Middle East
  • Australi & New Zealand
  • Oceania & Southeast Asia

Geography Drilldown - US

Average Cost of Loading Dock Maintenance Services

United States
2025 Market Pricing
$25.00 to $X,XXX.XX
per dock position

Average Price

Prices in the Loading Dock Maintenance Services market range from $25.00 to $X,XXX.XX, depending on Equipment Type, Scope of Services, Service Frequency and Location. For example, lower prices are associated with Standard bay doors ($25.00 to $67.70 per dock position), Barriers and Dock levelers, whereas higher prices are associated with Complex features, Complex settings and Structures with metal pipes and other sub-structural components ($100 to $800 per dock position).

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Loading Dock Maintenance Services Category Price Trends

Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Loading Dock Maintenance Services market, prices in the US have grown 2.5% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more

United States (2022-2025)

2.5%

Compound Annual Growth Rate
United States (2025-2028)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Loading Dock Maintenance Services

Total cost of ownership is Low in the Loading Dock Maintenance Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Emergencies may raise the total cost of ownership unexpectedly.

Negotiated Before

Set Up Fees

Although buyers face a low total cost of ownership (TCO), they must consider the potential impact of possible hidden costs. For example, one supplier may quote a lower service price than that of another supplier but charge higher rates for travel time and setup costs.

Billed During

Repairs

Buyers may have to pay extra fees if an unexpected repair is required. Parts can be expensive, but some vendors have partnerships with manufacturers and can secure discounted parts.

Unforeseen

Emergencies

Some vendors charge higher rates for services outside the contract; for example, emergency maintenance services can be very costly because of the quick turnaround time required. Buyers should request pricing information regarding emergency services or lock-in concrete pricing during contract negotiations.

Buyer Power in Procurement Negotiations

In 2025, buyer power amounts to -2.4 in the United States. Buyer power is most positively impacted by Recent Price Volatility. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more

United States
-2.4

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Supply Chain Risk

The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:

1st

Tier Suppliers

  • Industrial Machinery & Equipment Wholesalers
  • Industrial Supplies Wholesalers
  • Lubricants

2nd

Tier Suppliers

  • Steel Manufacturers
  • Power Tools & Other General Purpose Machinery Manufacturers
  • Petroleum Refiners

Biggest Loading Dock Maintenance Services Suppliers in the US by Revenue

The largest Loading Dock Maintenance Services vendors by revenue in the US are Translift LLC, Star Equipment Inc. and Raymond Handling Solutions Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more

SupplierOperational SizeHeadquartersNumber of EmployeesMarket Share (%)Market Share Performance (3yr trend)Total Revenue ($ million)Profit Level (%)Risk Level
Kone OyjGlobalEspoo, FI>10,001< 5
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Translift LLCRegionalPelham, AL25-50< 5
Star Equipment Inc.NationalLino Lakes, MN25-50< 5
Raymond Handling Solutions IncInternationalSanta Fe Springs, CA251-500< 5
McKinley Equipment CorporationRegionalIrvine, CA25-50< 5
Dock & Door Tec Inc.RegionalElk River, MN<25< 5
Wiese USARegionalSt. Louis, MO501-1,000< 5
OnPoint Group, LLCInternationalPerrysburg, OH501-1,000< 5
Rite-Hite Holding Corp.GlobalMilwaukee, WI1,001-10,000< 5

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Profit Analysis

The average profit margin across vendors in the Loading Dock Maintenance Services market is 5.2% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is falling, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more

Vendor & Supply Chain Analysis

Low barriers to entry have caused high fragmentation in the marketplace, and market share concentration has remained low during the past three years. Buyers benefit from the fragmented nature of the market because they can compare rates and offerings among suppliers in their region before selecting the vendor with the most favorable terms.

While there is often significant competition within the marketplace, nearly all businesses that have a loading dock require periodic maintenance. This provides a stable source of demand for loading dock maintenance services, creating low vendor financial risk.

Overall, the supply chain for many vendors has maintained a moderate level of risk. Fortunately for buyers, vendors are widely available in the market, as are parts and equipment, which reduces the impact of supply chain risk on buyer leverage.

The pace of regulatory change in the loading dock maintenance services market has been slow during the past three years. There are no major regulations that buyers must follow regarding procuring routine maintenance for their loading docks.

The United States is a net importer of machinery and mechanical parts, which indicates a high level of competition in the market from foreign vendors. While buyers benefit from the increased competition and wider selection of vendors, the increased reliance on overseas vendors heightens the risk of supply chain disruptions.

Supplier Information

Cisco-Eagle

Cisco-Eagle is a private company operating nationally in the manufacturing and other services (except public administration) sectors. The company's offerings include automated storage & retrieval systems and loading dock maintenance services. Founded in 1900, the company is currently headquartered in Dallas,... Subscribe to learn more

Rite-Hite Holding Corp.

Rite-Hite Holding Corp. is a private company operating globally in the manufacturing and other services (except public administration) sectors. The company's offerings include automatic sliding doors and loading dock maintenance services. Founded in 1965, the company is currently headquartered in Milwaukee,... Subscribe to learn more

OnPoint Group, LLC

OnPoint Group, LLC is a private company operating internationally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 2001, the company is currently headquartered in Perrysburg, Ohio, United States of America with an estimated... Subscribe to learn more

Wiese USA

Wiese USA is a private company operating regionally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 1944, the company is currently headquartered in St. Louis, Missouri, United States of America with an estimated 1000... Subscribe to learn more

Dock & Door Tec Inc.

Dock & Door Tec Inc. is a private company operating regionally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 2006, the company is currently headquartered in Elk River, Minnesota, United States of America with an estimated... Subscribe to learn more

McKinley Equipment Corporation

McKinley Equipment Corporation is a private company operating regionally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 1948, the company is currently headquartered in Irvine, California, United States of America with... Subscribe to learn more

Raymond Handling Solutions Inc

Raymond Handling Solutions Inc. is a private company operating internationally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 1987, the company is currently headquartered in Santa Fe Springs, California, United States... Subscribe to learn more

Star Equipment Inc.

Star Equipment Inc. is a private company operating nationally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 1990, the company is currently headquartered in Lino Lakes, Minnesota, United States of America with an estimated... Subscribe to learn more

Translift LLC

Translift LLC is a private company operating regionally in the other services (except public administration) sector. The company's offerings include loading dock maintenance services. Founded in 2006, the company is currently headquartered in Pelham, Alabama, United States of America with an estimated 37 Subscribe to learn more

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Procurement Management KPIs for the Loading Dock Maintenance Services Market

Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Adjustments To Schedule and Average Response Time. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Compliance and other factors.

KPILevel of Importance (1-5)MeasurementsKey Considerations
Adjustments To Schedule

Planned maintenance days

Actual maintenance days

Planned services

Actual services

The adjustments to schedule KPI measures how frequently vendors must reschedule their services for another day.

Because buyers' operations largely depend on the functionality of a loading dock, frequent changes to the vendor's schedule reduce the overall efficiency of the buyer's business.

Vendors may need to reschedule due to employee absence or a lack of necessary tools or supplies. To plan for such cases, buyers should ask vendors what systems are in place to ensure that services are completed and issues are addressed according to the agreed-upon timeline.

Average Response Time

Time of query respones

Time of query submission

The average response time can determine how responsive a vendor's customer service representatives are.

Vendors should describe what processes are in place to ensure that high-priority issues, such as those that significantly disrupt the buyer's operations, are swiftly addressed in order to provide a speedy resolution.

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Questions to Ask During Procurement Negotiations

How can I gain leverage during negotiations?

Competition

How do you win and retain new business?

How does your firm maintain a competitive edge?

Timeliness

What are your primary metrics for internal quality measurement regarding timeliness?

How often do you experience problems with timeliness?

Price

Are there any steps we can take to lower the price, such as buying parts or equipment ourselves?

What is the payment schedule? How are surprise expenses and changes in orders factored into the payment schedule?

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Loading Dock Maintenance Services RFP Guidelines

What should my RFP include?

Organizational Overview

Buyers should describe the size of their organization and provide some information about their operations.

Buyers should provide information on the types of goods being trafficked through the loading dock.

Statement Of Need

Buyers should include as much information as possible about the scope of the required services. Relevant information includes the number of docks being serviced, the exact type of equipment, the type of maintenance required, and the frequency of maintenance checks.

Buyers requiring additional maintenance services or loading dock management should include this information in the RFP.

Project Budget

Buyers should include as much information about the total scope of the project as possible.

Buyers should include information about the payment schedule (e.g. if it is incremental or done at the completion of the project).

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