Procurement Market Intelligence Report
Temporary Clerical & Administrative Staffing
Sourcing Guide & Market Intelligence
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Temporary Clerical & Administrative Staffing Global Overview
Definition
Summary
Temporary staffing (temp) agencies provide businesses with clerical and administrative workers to supplement existing staff for limited periods of time. The temporary workers provided are employees of the temp agency; however, agencies do not typically provide direct supervision of their employees while at the buyer’s work site.
This Report Includes:
- Temporary Staffing
- Clerical & Administrative Support Staffing
Not in this Report:
- Staffing of Permanent Employees
- Staffing of Independent Contractors
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Global Temporary Clerical & Administrative Staffing Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 22,050 |
| #2 Europe | 20,410 |
| #3 United States | 15,670 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Temporary Clerical & Administrative Staffing
United States
2026 Market Pricing$13.00 to $XX.XX
per hour per temporary hireCanada
Europe
Average Price
Prices in the Temporary Clerical & Administrative Staffing market range from $13.00 to $XX.XX, depending on Employee Skill Set, Location of Buyer, Project Duration and Service Provider Reputation. For example, lower prices are associated with Employee with skills to perform basic tasks ($15.00 to $35.00 per hour), whereas higher prices are associated with Certified Professional Secretary ($21.00 to $60.00 per hour), Certified Administrative Professional (CAP) ($20.00 to $60.00 per hour), Microsoft Office Specialist (MOS) ($16.00 to $60.00 per hour) and Certified Legal Secretary (CLS) ($35.00 to $60.00 per hour).
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Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Temporary Clerical & Administrative Staffing Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Temporary Clerical & Administrative Staffing market, prices in the US have grown 3.1% from 2022 to 2025. and +0.9% in Europe.
United States (2022-2025)
Canada (2018-2021)
Compound Annual Growth Rate
Europe (2022-2025)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Temporary Clerical & Administrative Staffing
Total cost of ownership is Low in the Temporary Clerical & Administrative Staffing market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Wage Inflation may raise the total cost of ownership unexpectedly.
Negotiated Before
Pre-evaluation
Billed During
Training
Hardware
Unforeseen
Wage Inflation
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.2 in the United States. Buyer power is most positively impacted by Recent Price Volatility. It is most negatively impacted by Average Vendor Risk. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
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Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer & Packaged Software Wholesaling
- Office Supply Stores
- Commercial Leasing Providers
2nd
Tier Suppliers
- Computer Manufacturers
- Office Stationery Manufacturing
- Real Estate Sales & Brokerage Firms
Biggest Temporary Clerical & Administrative Staffing Suppliers in the US by Revenue
The largest Temporary Clerical & Administrative Staffing vendors by revenue in the US are Manpower Inc., Adecco Group Ag and Randstad Holding NV. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Allegis Group, Inc. | Global | Hanover, MD | >10,000 | 5-10 | ||||
| Randstad Holding NV | Global | Diemen , NL | >10,001 | < 5 | ||||
| Adecco Group Ag | Global | Zurich, CH | >10,001 | < 5 | ||||
| Manpower Inc. | MILWAUKEE | >10,000 | < 5 | |||||
| Robert Half International Inc. | National | MENLO PARK, CA | >10,000 | < 5 | ||||
| Kelly Services Inc. | International | TROY | 1,001-10,000 | < 5 | ||||
| Abacus Corp. | National | Baltimore, MD | 1,001-10,000 | < 5 | ||||
| Employbridge, Llc | National | Atlanta, GA | 1,001-10,000 | < 5 | ||||
| Express Services Inc. | International | Oklahoma City, OK | >10,000 | < 5 | ||||
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Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Temporary Clerical & Administrative Staffing market is 5.6% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Wages. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Supply chain risk is low in the market, as vendors face little risk of supply shortfalls or input cost spikes. Low supply chain risk benefits buyer power in the market, as prices are unlikely to rapidly change unexpectedly.
Market share concentration is low, which boosts buyer power because prices are based on competition in the market and there are many viable vendors to select services from.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises
The United States is a net importer of computers, meaning temporary staffing vendors are able to keep their costs down by leveraging the ample pool of lower-cost, imported computers and electronics.
Supplier Information
Allegis Group, Inc.
Allegis Group, Inc. is a private company operating globally in the professional, scientific & technical services and administration, business support and waste management services sectors. The company's offerings include temporary clerical & administrative staffing, temporary it staffing, temporary warehouse... Subscribe to learn more
Abacus Corp.
Abacus Corp. is a private company operating nationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing. Founded in 1944, the company is currently headquartered in Baltimore, Maryland, United States of... Subscribe to learn more
Adecco Group Ag
Adecco Group Ag is a public company operating globally in the professional, scientific & technical services and administration, business support and waste management services sectors. The company's offerings include outplacement services, temporary clerical & administrative staffing, temporary it staffing,... Subscribe to learn more
Employbridge, Llc
Employbridge, Llc is a private company operating nationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing, temporary industrial staffing and permanent personnel recruitment. Founded in 1985, the company... Subscribe to learn more
Express Services Inc.
Express Services Inc. is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing, temporary warehouse staffing, temporary industrial staffing and permanent personnel... Subscribe to learn more
Insight Global, Llc
Insight Global, Llc is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing, temporary it staffing and permanent it staffing. Founded in 2001, the company is currently... Subscribe to learn more
Kelly Services Inc.
Kelly Services, Inc. is a global talent solutions company. It organizes its business into five segments: the Professional & Industrial segment, which delivers administrative, accounting and finance, light industrial and contact center staffing and other workforce solutions; the Science, Engineering & Technology... Subscribe to learn more
Manpower Inc.
ManpowerGroup Inc. is a global workforce solutions and services provider focusing on recruiting and workforce-intensive initiatives. Its solutions and services include recruitment and assessment, training and development, career management, workforce consulting, and outsourcing. It offers a family of brands,... Subscribe to learn more
Randstad Holding NV
Randstad Holding NV is a public company operating globally in the information, professional, scientific & technical services and administration, business support and waste management services sectors. The company's offerings include outplacement services, job posting services, temporary clerical & administrative... Subscribe to learn more
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Procurement Management KPIs for the Temporary Clerical & Administrative Staffing Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Qualifications and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Average time for vendor to replace employee |
If there is an employee that is not conducting work efficiently, it is critical that the vendor replaces this staffer in a timely manner. A short average resolution time indicates that the vendor's customer service is responsive upon the identification of a problem and works quickly to replace the staffer with one the buyer is satisfied with, indicating good performance from the vendor. |
| Customer Satisfaction (CSAT) |
|
Number of positive client reviews Number of total reviews |
A high customer satisfaction score indicates that previous buyers have been satisfied with the staffers provided by the vendor. It also indicates that staffers provided are able to do their assigned work accurately, efficiently, and quickly, all things that buyers should consider before sourcing from a vendor. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Workforce
How do you find new temporary clerical workers?
Can we see advertisements you have used in the past to recruit workers?
Quality Control
What level of training or ongoing development do you seek in your candidates?
What measures of feedback do you use to gauge the success of your placements?
Competition
How long have you served your longest-tenured client?
How do you gain and retain business?
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Temporary Clerical & Administrative Staffing RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organization, including their line of work, number of employees, locations and organizational structure.
Buyers should describe their current and desired temporary staffing solutions.
Statement Of Need
Buyers should provide a detailed description of the types of services required (e.g., screening applicants, background checks, reporting requirements, training).
Buyers should describe the types and number of positions they will be sourcing.
Project Budget
Buyers should disclose the overall budget for the project, if possible.
Buyers should state their preferred pricing model and terms of payment.
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
