Procurement Market Intelligence Report

Temporary Clerical & Administrative Staffing
Sourcing Guide & Market Intelligence

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Temporary Clerical & Administrative Staffing Global Overview

Definition

Summary

Temporary staffing (temp) agencies provide businesses with clerical and administrative workers to supplement existing staff for limited periods of time. The temporary workers provided are employees of the temp agency; however, agencies do not typically provide direct supervision of their employees while at the buyer’s work site.

Global Temporary Clerical & Administrative Staffing Procurement Trends

Discover the top international trends affecting procurement in the global Temporary Clerical & Administrative Staffing market.

Neutral

Labor markets tighten slightly following interest rate cuts

  • In recent months, the unemployment rate has remained stable at 4.1%, a still relatively low mark, though higher than it was in prior years. This trend indicates sustained competitiveness in the overall labor market, though certain industries have experienced waning labor demand.
  • The latest jobs report indicates that major industries, such as construction, retail, leisure & hospitality, and transportation & warehousing, no longer face hiring shortfalls.
  • However, worker shortages persist in the manufacturing and healthcare sectors, as 29.9% and 50.0% of job openings in each sector remained unfilled in August, respectively.
  • In blue-collar fields, 33.9%, 70.1%, and 49.9% of job openings for information, finance, and professional service roles remained unfilled in September, though unfilled positions in these occupations can also be partially attributed to the longer average hiring times in these industries.

Global Temporary Clerical & Administrative Staffing Market - Suppliers by Region

Country/RegionNumber of Suppliers
#1China22,050
#2Europe20,410
#3United States15,670

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  • Canada
  • United States
  • Mexico
  • Latin America
  • South America
  • India
  • China
  • Europe
  • Africa & Middle East
  • Australi & New Zealand
  • Oceania & Southeast Asia

Geography Drilldown - US, Canada & Europe

Average Cost of Temporary Clerical & Administrative Staffing

United States
2025 Market Pricing
$15.00 to $XX.XX
per hour per temporary hire
Canada
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Europe
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Average Price

Prices in the Temporary Clerical & Administrative Staffing market range from $15.00 to $XX.XX, depending on Employee Skill Set, Location of Buyer, Project Duration and Service Provider Reputation. For example, lower prices are associated with Employee with skills to perform basic tasks ($15.00 to $35.00 per hour), whereas higher prices are associated with Certified Professional Secretary ($21.00 to $60.00 per hour), Certified Administrative Professional (CAP) ($20.00 to $60.00 per hour), Microsoft Office Specialist (MOS) ($16.00 to $60.00 per hour) and Certified Legal Secretary (CLS) ($35.00 to $60.00 per hour).

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Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.

Temporary Clerical & Administrative Staffing Category Price Trends

Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Temporary Clerical & Administrative Staffing market, prices in the US have grown 2.4% from 2022 to 2025. and +0.9% in Europe.

United States (2022-2025)

2.4%

Compound Annual Growth Rate
Canada (2018-2021)

0.8%

Compound Annual Growth Rate
Subscribers can access updated Canadian data upon request.
Europe (2022-2025)

0.9%

Compound Annual Growth Rate

Wondering where prices are heading?

Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.

Cost Analysis - Total Cost of Ownership for Temporary Clerical & Administrative Staffing

Total cost of ownership is Low in the Temporary Clerical & Administrative Staffing market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Wage Inflation may raise the total cost of ownership unexpectedly.

Negotiated Before

Pre-evaluation

Buyers must spend time researching which suppliers are able to offer appropriate staff to complete the required tasks.

Billed During

Training

Training costs are often not covered by the supplier, so there may be some fees related to training employees. However, due to the low skill level required by most clerical and administrative work, the training period is typically short.

Hardware

Buyers will have to provide a workstation for on-site temporary workers, which for clerical and administrative workers typically includes a computer, an office chair, and desk space. While these requirements can often be filled using existing company assets, the average cost of these items together is over a thousand dollars, which will significantly increase the total cost of ownership if the buyer does not already have these assets on hand.

Unforeseen

Wage Inflation

Wage inflation may require temporary staffing costs to go up, which can unexpectedly increase the price that buyers pay for these workers.

Buyer Power in Procurement Negotiations

In 2025, buyer power amounts to -0.9 in the United States. Buyer power is most positively impacted by Recent Price Volatility. It is most negatively impacted by Average Vendor Risk. Subscribers can access details on eight other factors that impact buyer power. Learn more

United States
-0.9
Canada
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Europe
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Buyer power forecasts: your glimpse into the future

Develop strategies for the upcoming year and identify unforeseen opportunities for buying now

  • Actionable "Buy Now" and "Buy Later" insights
  • Near-real-time updates to current and forecast Buyer Power Scores
  • Methodology and weightings for Buyer Power Score Components

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Supply Chain Risk

The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:

1st

Tier Suppliers

  • Computer & Packaged Software Wholesaling
  • Office Supply Stores
  • Commercial Leasing Providers

2nd

Tier Suppliers

  • Computer Manufacturers
  • Office Stationery Manufacturing
  • Real Estate Sales & Brokerage Firms

Biggest Temporary Clerical & Administrative Staffing Suppliers in the US by Revenue

The largest Temporary Clerical & Administrative Staffing vendors by revenue in the US are Manpower Inc., Adecco Group Ag and Randstad Holding NV. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more

SupplierOperational SizeHeadquartersNumber of EmployeesMarket Share (%)Market Share Performance (3yr trend)Total Revenue ($ million)Profit Level (%)Risk Level
Allegis Group, Inc.GlobalHanover, MD>10,0005-10
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Randstad Holding NVGlobalDiemen , NL>10,001< 5
Adecco Group AgGlobalZurich, CH>10,001< 5
Manpower Inc.MILWAUKEE>10,000< 5
Robert Half International Inc.NationalMENLO PARK, CA>10,000< 5
Kelly Services Inc.InternationalTROY1,001-10,000< 5
Volt Information Sciences Inc.GlobalORANGE, NY>10,000< 5
Insight Global, LlcInternationalAtlanta, GA1,001-10,000< 5
Express Services Inc.InternationalOklahoma City, OK>10,000< 5

Looking for a list of suppliers by country?

Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.

Profit Analysis

The average profit margin across vendors in the Temporary Clerical & Administrative Staffing market is 5.5% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is rising, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more

Vendor & Supply Chain Analysis

Supply chain risk is low in the market, as vendors face little risk of supply shortfalls or input cost spikes. Low supply chain risk benefits buyer power in the market, as prices are unlikely to rapidly change unexpectedly.

Market share concentration is low, which boosts buyer power because prices are based on competition in the market and there are many viable vendors to select services from.

The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises

The United States is a net importer of computers, meaning temporary staffing vendors are able to keep their costs down by leveraging the ample pool of lower-cost, imported computers and electronics.

Supplier Information

Allegis Group, Inc.

Allegis Group, Inc. is a private company operating globally in the professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include temporary clerical & administrative staffing, temporary it staffing, temporary warehouse... Subscribe to learn more

Abacus Corp.

Abacus Corp. is a private company operating nationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing. Founded in 1944, the company is currently headquartered in Baltimore, Maryland, United States of... Subscribe to learn more

Employbridge, Llc

Employbridge, Llc is a private company operating nationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing, temporary industrial staffing and permanent personnel recruitment. Founded in 1985, the company... Subscribe to learn more

Express Services Inc.

Express Services Inc. is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing, temporary warehouse staffing, temporary industrial staffing and permanent personnel... Subscribe to learn more

Insight Global, Llc

Insight Global, Llc is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include temporary clerical & administrative staffing, temporary it staffing, permanent it staffing and recruitment process outsourcing. Founded... Subscribe to learn more

Volt Information Sciences Inc.

Volt Information Sciences Inc. is a public company operating globally in the professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include temporary clerical & administrative staffing, temporary it staffing, temporary... Subscribe to learn more

Kelly Services Inc.

Kelly Services, Inc. is a global talent solutions company. It organizes its business into five segments: the Professional & Industrial segment, which delivers administrative, accounting and finance, light industrial and contact center staffing and other workforce solutions; the Science, Engineering & Technology... Subscribe to learn more

Robert Half International Inc.

Robert Half International Inc. is a public company operating nationally in the professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include e-discovery consulting services, data privacy consulting services, temporary... Subscribe to learn more

Manpower Inc.

ManpowerGroup Inc. is a global workforce solutions and services provider focusing on recruiting and workforce-intensive initiatives. Its solutions and services include recruitment and assessment, training and development, career management, workforce consulting, and outsourcing. It offers a family of brands,... Subscribe to learn more

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Procurement Management KPIs for the Temporary Clerical & Administrative Staffing Market

Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Qualifications and other factors.

KPILevel of Importance (1-5)MeasurementsKey Considerations
Average Resolution Time

Average time for vendor to replace employee

If there is an employee that is not conducting work efficiently, it is critical that the vendor replaces this staffer in a timely manner.

A short average resolution time indicates that the vendor's customer service is responsive upon the identification of a problem and works quickly to replace the staffer with one the buyer is satisfied with, indicating good performance from the vendor.

Customer Satisfaction (CSAT)

Number of positive client reviews

Number of total reviews

A high customer satisfaction score indicates that previous buyers have been satisfied with the staffers provided by the vendor.

It also indicates that staffers provided are able to do their assigned work accurately, efficiently, and quickly, all things that buyers should consider before sourcing from a vendor.

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Questions to Ask During Procurement Negotiations

How can I gain leverage during negotiations?

Workforce

How do you find new temporary clerical workers?

Can we see advertisements you have used in the past to recruit workers?

Quality Control

What level of training or ongoing development do you seek in your candidates?

What measures of feedback do you use to gauge the success of your placements?

Competition

How long have you served your longest-tenured client?

How do you gain and retain business?

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Temporary Clerical & Administrative Staffing RFP Guidelines

What should my RFP include?

Organizational Overview

Buyers should describe their organization, including their line of work, number of employees, locations and organizational structure.

Buyers should describe their current and desired temporary staffing solutions.

Statement Of Need

Buyers should provide a detailed description of the types of services required (e.g., screening applicants, background checks, reporting requirements, training).

Buyers should describe the types and number of positions they will be sourcing.

Project Budget

Buyers should disclose the overall budget for the project, if possible.

Buyers should state their preferred pricing model and terms of payment.

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Our Reports include:

  • Opportunity assessment
  • Market dynamics
  • Recent developments
  • Positive and warning trends
  • Buyer power levers
  • Price environment and market pricing
  • Geographic wage rates
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  • Total cost of ownership
  • Cost structure benchmarks and analysis
  • Supply chain and vendors
  • Global supplier breakdown
  • Market share concentration
  • Regulation and business requirements
  • Vendor management and KPIs
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