Procurement Market Intelligence Report
Property Management Services
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Property Management Services Global Overview
Definition
Summary
Commercial and residential property owners, including government agencies and educational institutions, often procure property management services in order to transfer the management of a real estate property to a third party. The chief responsibility of a vendor is to represent the property owner when interfacing with the tenants of the property, particularly for the collection of rent. Property owners may delegate additional tasks to the operator, including the payment of necessary expenses and taxes, property maintenance and cleaning, securing the building and leasing vacant units.
This Report Includes:
- Rent Collection
- Expense Management
- Property Maintenance & Cleaning
- Building Security
- Unit Leasing
Not in this Report:
- Facilities Management Services
- Real Estate Asset Management & Consulting Services
Global Property Management Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1Australia & New Zealand | 818,155 |
| #2United States | 277,000 |
| #3China | 213,535 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Property Management Services
United States
2025 Market Pricing$3.00 to $XX.XX
percent of rent collected per monthCanada
Europe
Average Price
Prices in the Property Management Services market range from $3.00 to $XX.XX, depending on Type of Property, Size of Property, Scope of Services and Geographic Location. For example, lower prices are associated with Residential property, whereas higher prices are associated with Nonresidential property.
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Property Management Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Property Management Services market, prices in the US have declined 0.0% from 2022 to 2025. and +0.9% in Europe.
United States (2022-2025)
0.0%
Compound Annual Growth RateCanada (2017-2020)
0.5%
Compound Annual Growth RateEurope (2022-2025)
0.9%
Compound Annual Growth RateWondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Property Management Services
Total cost of ownership is Medium in the Property Management Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs.
Billed During
Additional Fees
Repairs
Buyer Power in Procurement Negotiations
In 2025, buyer power amounts to 2.0 in the United States. Buyer power is most positively impacted by Availability of Substitutes. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Real Estate Sales & Brokerage Firms
- Janitorial Services Providers
- Heating & Air-Conditioning Contractors
- Electrical Contractors
- Landscaping Service Providers
2nd
Tier Suppliers
- Electrical Equipment Wholesalers
- Farm, Lawn & Garden Equipment Wholesalers
Biggest Property Management Services Suppliers in the US by Revenue
The largest Property Management Services vendors by revenue in the US are EGL Properties Inc., Charles Dunn Company Inc. and Greystar Real Estate Partners, Llc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Cbre Group, Inc. | Global | DALLAS, TX | >10,000 | < 5 | ||||
| Jones Lang Lasalle Incorporated | Global | CHICAGO | >10,000 | < 5 | ||||
| Cushman & Wakefield Plc | Global | LONDON | >10,000 | < 5 | ||||
| Colliers International Group Inc. | Global | Toronto, CA | >10,001 | < 5 | ||||
| Newmark Group, Inc. | Global | NEW YORK, NY | 1,001-10,000 | < 5 | ||||
| EGL Properties Inc. | National | Los Angeles, CA | 25-50 | < 5 | ||||
| Charles Dunn Company Inc. | Local | Los Angeles, CA | 101-250 | < 5 | ||||
| Greystar Real Estate Partners, Llc | International | Charleston, SC | >10,000 | < 5 | ||||
| NAI Global | Global | New York, NY | 1,001-10,000 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Property Management Services market is 10.4% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is rising, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Service providers must contend with high wage costs due to the labor-intensive nature of market services, which somewhat detracts from their profitability. Overall, vendor financial risk is moderate in the market.
Even in the event of an upstream vendor’s bankruptcy, the upstream services on which market vendors rely are widely available and easily obtainable. As a result, the risk of service interruptions or spikes in rates for market services due to adverse events in the supply chain is minimal, to buyers’ benefit.
Among the roughly 277,000 property management companies in the United States, the top four operators account for less than 20.0% of total market revenue, indicating a low level of concentration. Operators must have strong contacts and a high degree of knowledge concerning local real estate markets to provide services, so most enterprises are small companies servicing a narrow geographic region.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
Hines Interests LP
Hines Interests LP is a private company operating globally in the real estate and rental and leasing sector. The company's offerings include property management services. Founded in 1957, the company is currently headquartered in Houston, Texas, United States of America with an estimated 5500 employees. Subscribe to learn more
Lincoln Property Company Commercial Inc.
Lincoln Property Company Commercial Inc. is a private company operating internationally in the real estate and rental and leasing sector. The company's offerings include real estate asset management & consulting services and property management services. Founded in 2004, the company is currently headquartered... Subscribe to learn more
NAI Global
NAI Global is a private company operating globally in the real estate and rental and leasing sector. The company's offerings include commercial real estate brokerage services and property management services. Founded in 1988, the company is currently headquartered in New York, New York, United States of America... Subscribe to learn more
Greystar Real Estate Partners, Llc
Greystar Real Estate Partners, Llc is a private company operating internationally in the real estate and rental and leasing sector. The company's offerings include property management services. Founded in 1993, the company is currently headquartered in Charleston, South Carolina, United States of America Subscribe to learn more
Charles Dunn Company Inc.
Charles Dunn Company Inc. is a private company operating locally in the real estate and rental and leasing sector. The company's offerings include property management services. Founded in 1921, the company is currently headquartered in Los Angeles, California, United States of America with an estimated 246... Subscribe to learn more
EGL Properties Inc.
EGL Properties Inc. is a private company operating nationally in the real estate and rental and leasing sector. The company's offerings include property management services. Founded in 1990, the company is currently headquartered in Los Angeles, California, United States of America with an estimated 37 employees.... Subscribe to learn more
Newmark Group, Inc.
Newmark Group, Inc. is a public company operating globally in the real estate and rental and leasing sector. The company's offerings include real estate asset management & consulting services, commercial real estate brokerage services and property management services. Founded in 2013, the company is currently... Subscribe to learn more
Colliers International Group Inc.
Colliers International Group Inc. is a public company operating globally in the real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include real estate asset management & consulting... Subscribe to learn more
Cushman & Wakefield Plc
Cushman & Wakefield Plc is a public company operating globally in the real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include facility maintenance & repair services, industrial... Subscribe to learn more
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Procurement Management KPIs for the Property Management Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Complaints and Customer Retention Rate. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Property Maintenance and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Complaints | Number of tenant reviews Number of negative tenant reviews | Frequent tenant complaints are an indication of poor service from property management service providers. Repeated tenant complaints about the same issue indicate supplier oversight or a lack of efficiency in addressing tenant issues. | |
| Customer Retention Rate | Number of tenants at the start of a period Number of tenants at the end of a period | The tenant retention rate is a reflection of tenants' satisfaction with a property and how it is managed. Maintaining a high tenant retention rate is a critical component of ensuring buyers do not lose revenue on their property. | |
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Customer Support
How have you improved your property management services in response to customer complaints and suggestions?
How do you evaluate customer satisfaction and how frequently? Is this evaluation made available to clients?
Experience and Expertise
How long have you provided property management services to your longest tenured client? Who are your five largest clients?
Why did the last two clients you lost cancel their contracts with you? Who are they using now? Would you permit us to call one of them?
Competition
How does your firm maintain a competitive edge?
What is your reputation like among tenants and peers, and how have you developed it?
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Property Management Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should give an overview of their organizations, including their industry, number of employees, products and services, locations and type of ownership.
Buyers should give a brief overview of the property to be managed, including its square footage, type (e.g. office, shopping center) and location.
Statement Of Need
Buyers should give a detailed description of the scope of services required (e.g. rent collection, maintenance and repair, leasing, tenant relations, reporting).
Buyers should specify the minimum qualifications that vendors should have.
Project Budget
Buyers should include the budget for the contract, if relevant.
Vendors should specify any other costs for which buyers are responsible.
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Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
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