Skip to the content

The topic of stakeholder engagement within procurement is a common one. This only proves how important building relationships is for procurement professionals. After all, procurement’s role in any sourcing project and the success of the sourcing project will usually depend on their relationship with stakeholders.

Measuring Engagement

But how do you measure engagement? Are you stakeholder’s satisfied? A recent article by ProcureDesk, “Proven Techniques for Procurement to Increase Stakeholder Engagement,” highlights several ideas related to managing these relationships, including how to measure. In their article, ProcureDesk quotes a Deloitte Survey, “…Only 44% of procurement organizations are measuring internal customer satisfaction…In other words, 56% of organizations are not measuring satisfaction with internal customers.” The article continues, “Procurement departments need to baseline procurement performance and engagement before they take steps to improve it.” So, if you’re not measuring stakeholder engagement, now is the time to start. Here are some ideas ProcureDesk has listed to get you started:

  1. Surveys: Conduct a survey, however, it is important to monitor the focus group. You can’t only include people that already support procurement.
  2. Informal Feedback: What are your stakeholder’s saying outside of formal meetings and during one-on-one conversations?
  3. Meeting Deliverables: You know your stakeholders are happy if your spend under management is increasing. It is also important to look at the savings delivered. Is procurement responsible for any of those savings?

Improving Engagement

ProcureDesk also highlights several ways Procurement can begin improving engagement with their stakeholders. Here are a couple that stood out:

  1. Understand Personalities: Everyone communicates very differently. It’s important to learn each stakeholder’s personality before and how they prefer communicating, as these relationships develop.
  2. Empathy: You may wonder why a stakeholder has a certain perspective. Why is something that’s obvious to you, not obvious to them – and vice versa? This is a great reason to put yourself in their shoes. By doing so, it will also be much easier to communicate with them moving forward.

For more insight on ways to improve stakeholder engagement and to read ProcureDesk’s full article, click here.

Sign up to our newsletter

Related Articles

ProcurementIQ Unveils Major Enhancements to Report Collection

You asked, we listened: New market intelligence tools and user-friendly report layout will deliver actionable insights faster than ever.

Back to Work Guide: The Office of the Future

Office operations have changed dramatically since the start of the pandemic and a sudden return to the old ways seems unlikely. To help businesses reimagine the work environment and support a changing office culture, we’ve put together some detailed guidelines.

Company Reports to the Rescue: Four Uses for Supplier Data in Procurement

Company-specific reports, also called supplier profiles or vendor assessments, contain valuable supplier information that supports vendor management and guides decision making.