Procurement Market Intelligence Report
Personnel Relocation Services
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Personnel Relocation Services Global Overview
Definition
Summary
Businesses contract personnel relocation specialists to provide moving and relocation services for their employees. Suppliers help clients’ employees find housing, sell existing homes, ship household goods, find schools for children, get spousal job support, and acquire language or cultural services in the area to which they are being moved. Suppliers may also arrange legal documents, such as visas for international travel.
This Report Includes:
- Real Estate Services
- Shipping Services
- Identification of Schools & Language or Cultural Services
- Spousal Job Support Services
- Legal Document Preparation
Not in this Report:
- Permanent Personnel Recruitment Services
- Corporate Travel Services
Global Personnel Relocation Services Procurement Trends
Discover the top international trends affecting procurement in the global Personnel Relocation Services market.
Warning Trends
United States announces additional tariffs on China
- In February 2025, the United States announced 10.0% tariffs on imports from China. The tariffs took effect on February 4, 2025.
- The tariff plan applies to all merchandise imported for consumption and applies in addition to other duties and fees that are in place, with limited exceptions.
- In response, China announced a 15.0% tariff on products such as coal and natural gas, as well as a 10.0% tariff on crude oil, agricultural machinery, pickup trucks, and large cars. The tariff executive orders indicate retaliatory tariffs could lead to further escalation in rates.
- Providers in this market rely on inputs often sourced from China. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
United States postpones plans for sweeping tariffs on Canada and Mexico
- In February 2025, the United States announced 25.0% tariffs on imports from Canada and Mexico.
- Though initially set to take effect on February 4, 2025, the implementation of tariffs on Canada and Mexico has been postponed 30 days to allow for further negotiation.
- The tariff plan initially proposed by the US applies to all merchandise imported for consumption and applies in addition to other duties or fees that are in place, with limited exceptions.
- Providers in this market rely on input costs often sourced from an affected country. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
Neutral
Labor markets tighten slightly following interest rate cuts
- In recent months, the unemployment rate has remained stable at 4.1%, a still relatively low mark, though higher than it was in prior years. This trend indicates sustained competitiveness in the overall labor market, though certain industries have experienced waning labor demand.
- The latest jobs report indicates that major industries, such as construction, retail, leisure & hospitality, and transportation & warehousing, no longer face hiring shortfalls.
- However, worker shortages persist in the manufacturing and healthcare sectors, as 29.9% and 50.0% of job openings in each sector remained unfilled in August, respectively.
- In blue-collar fields, 33.9%, 70.1%, and 49.9% of job openings for information, finance, and professional service roles remained unfilled in September, though unfilled positions in these occupations can also be partially attributed to the longer average hiring times in these industries.
Global Personnel Relocation Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 775 |
| #2 Europe | 720 |
| #3 United States | 550 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Personnel Relocation Services
United States
2026 Market Pricing$15,000.00 to $XXX,XXX.XX
per moveCanada
Europe
Average Price
Prices in the Personnel Relocation Services market range from $15,000.00 to $XXX,XXX.XX, depending on Type of Services Requested, Employee Demographic, Speed of Relocation and Distance of Relocation. For example, lower prices are associated with Limited service or only a select few items in the moving process ($15,000 to $45,000 per move), whereas higher prices are associated with Full service, including shipping of goods, sale of existing home, purchase of new home, etc. ($40,000 to $110,000 per move).
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Personnel Relocation Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Personnel Relocation Services market, prices in the US have grown 0.6% from 2022 to 2025. and +2.9% in Europe.
United States (2022-2025)
Canada (2021-2024)
Compound Annual Growth Rate
Europe (2022-2025)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Personnel Relocation Services
Total cost of ownership is Medium in the Personnel Relocation Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Delays may raise the total cost of ownership unexpectedly.
Negotiated Before
Transportation
Billed During
Additional Fees
Unforeseen
Delays
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.5 in the United States. Buyer power is most positively impacted by Recent Developments. It is most negatively impacted by Availability of Substitutes. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
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- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Moving Service Providers
- Commercial Leasing Firms
- Computer & Packaged Software Wholesalers
2nd
Tier Suppliers
- Long Distance Freight Trucking Companies
- Real Estate Sales & Brokerage Firms
- Computer Manufacturers
Biggest Personnel Relocation Services Suppliers in the US by Revenue
The largest Personnel Relocation Services vendors by revenue in the US are WHR Group Inc., American International Relocation Solutions, Llc and Crown Worldwide Group. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| SIRVA BGRS Worldwide, Inc. | Global | Chicago , IL | 1,001-10,000 | 20-25 | ||||
| Realogy Holdings Corp. | International | MADISON, NJ | 1,001-10,000 | 5-10 | ||||
| Unigroup, Inc. | Global | Fenton, MO | 1,001-10,000 | < 5 | ||||
| American International Relocation Solutions, Llc | Global | Pittsburgh, PA | 501-1,000 | < 5 | ||||
| Crown Worldwide Group | Global | Hong Kong, CN | 1,001-10,000 | < 5 | ||||
| Xonex Relocation LLC | Global | Wilmington, DE | 25-50 | < 5 | ||||
| WHR Group Inc. | National | Pewaukee, WI | 51-100 | < 5 | ||||
| Chipman Relocation & Logistics | Regional | Alameda, CA | 251-500 | < 5 | ||||
| Impact Group | Global | St. Louis, MO | 251-500 | < 5 | ||||
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Profit Analysis
The average profit margin across vendors in the Personnel Relocation Services market is 6.4% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is stagnating, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Personnel relocation services have a moderate level of market share concentration, with the top four suppliers accounting for just more than 30.0% of total market revenue. Larger multinational suppliers generate the largest portion of revenue in the market despite the fair number of smaller suppliers catering to specific regions.
Due to the high number of moving services and real estate providers, relocation specialists have little difficulty finding these suppliers. However, changes in the real estate market can disrupt prices or threaten service continuity, leading to moderate supply chain risk on average.
Moderate profit margins support financial stability among vendors by helping to keep the average vendor’s financial risk at a moderate level.
The United States is a net importer of truck trailers, meaning it imports more than it exports. US buyers seeking to import truck trailers should expect higher buying lead times and should assess quality standards.
Supplier Information
SIRVA BGRS Worldwide, Inc.
Sirva Inc. is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include personnel relocation services. Founded in 1999, the company is currently headquartered in Oakbrook Terrace, Illinois, United States of America with an estimated 5500... Subscribe to learn more
Realogy Holdings Corp.
Realogy Holdings Corp. is a public company operating nationally in the real estate and rental and leasing and professional, scientific and technical services sectors. The company's offerings include moving services, personnel relocation services, escrow & title services, real estate asset management & consulting... Subscribe to learn more
American International Relocation Solutions, Llc
American International Relocation Solutions, Llc is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include moving services and personnel relocation services. Founded in 1981, the company is currently headquartered in Pittsburgh, Pennsylvania,... Subscribe to learn more
Chipman Relocation & Logistics
Chipman Relocation & Logistics is a private company operating regionally in the professional, scientific & technical services sector. The company's offerings include personnel relocation services. Founded in 1939, the company is currently headquartered in Alameda, California, United States of America with... Subscribe to learn more
Crown Worldwide Group
Crown Worldwide Group is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include personnel relocation services. Founded in 1965, the company is currently headquartered in Hong Kong, China with an estimated 5500 employees. Subscribe to learn more
Impact Group
Impact Group is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include moving services and personnel relocation services. Founded in 1994, the company is currently headquartered in St. Louis, Missouri, United States of America with... Subscribe to learn more
Unigroup, Inc.
Unigroup, Inc. is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include vehicle transportation services, moving services, general warehousing & storage and personnel relocation services. Founded in 1988, the company is currently headquartered... Subscribe to learn more
WHR Group Inc.
WHR Group Inc. is a private company operating nationally in the professional, scientific & technical services sector. The company's offerings include personnel relocation services. Founded in 1995, the company is currently headquartered in Pewaukee, Wisconsin, United States of America with an estimated 75... Subscribe to learn more
Xonex Relocation LLC
Xonex Relocation LLC is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include personnel relocation services. Founded in 1995, the company is currently headquartered in Wilmington, Delaware, United States of America with an estimated... Subscribe to learn more
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Procurement Management KPIs for the Personnel Relocation Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Satisfaction (CSAT) and Labor Utilization. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Late Shipping Fees and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Satisfaction (CSAT) |
|
Number of customer reivews Number of positive customer reviews |
Overall customer satisfaction can be used as an indicator to measure performance from past relocations that the vendor has completed. Customer satisfaction can be used to determine if past buyers have been satisfied with their purchase. |
| Labor Utilization |
|
Total labor content Hours of idle time |
Labor utilization can be used to measure how efficient the relocation process is. If a supplier has a very low labor utilization, this may mean that work is not being completed at the highest level and money may be going to waste. Labor utilization can indicate if a supplier is over-charging or over-estimating the number of hours they expect a project to take. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Customer Support
How many clients does each account manager look after?
How quickly can I get assistance from an account manager?
Qualifications
How long have you been in the business of personnel relocation?
What qualifications and credentials do you seek in your employees and subcontractors?
Service Performance
Are there any locations you are unable to provide relocation services to?
Do you have greater experience or expertise in relocating to certain areas?
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Personnel Relocation Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should give a broad overview of their organization, locations, and line of work.
Buyers should indicate the scope of the contract, including a broad overview of the types of relocation services they require.
Statement Of Need
Buyers should include a detailed description of the specific types of relocation services required, including moving, real estate and other relevant services.
Buyers should indicate their preferences regarding the necessary real estate transactions (including acceptable sale values, purchase prices and locations, etc.) and how quickly sales and purchases must be accomplished.
Project Budget
Buyers should specify their relocation budget.
Buyers should define payment schedules.
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
