Procurement Market Intelligence Report
Disaster Recovery Services
Sourcing Guide & Market Intelligence
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Disaster Recovery Services Global Overview
Definition
Summary
Disaster recovery services prepare buyers for the recovery of their information technology (IT) infrastructure should their primary network crash as a result of a natural or manmade disaster. Disaster recovery services ensure continuity for buyers whose operations depend on technology systems for critical business functions. Services are generally facilitated by the replication and hosting of both physical and virtual servers to a cloud or off-site appliance in a remote location.
This Report Includes:
- Disaster Recovery Policies
- Disaster Recovery Tools
- Disaster Recovery Procedures
Not in this Report:
- Data Recovery Services
- Physical Recovery Services
Global Disaster Recovery Services Procurement Trends
Discover the top international trends affecting procurement in the global Disaster Recovery Services market.
Warning Trends
Public sector demand slumps as the government enters shutdown
- On October 1, the US federal government entered a shutdown after negotiations for a new appropriations bill failed.
- During a government shutdown, essential federal government operations, such as law enforcement, air-traffic control, and social security, persist, while nonessential operations are paused and workers involved in these operations are furloughed. Thus, the current shutdown is expected to result in 750,000 federal workers being furloughed, representing a $400 million reduction in daily expenditure by the federal government.
- This significant reduction in federal spending and operations will affect the entire US economy, weakening aggregate demand and slowing economic growth. For example, the 35-day government shutdown in Q1, 2019, reduced aggregate demand in both the public and private sectors, resulting in a 0.2% reduction in GDP growth that quarter.
- The effects of the shutdown are likely to be most acute in markets where the public sector is a major buyer segment, weakening demand and increasing average vendor risk by destabilizing important revenue streams.
- As negotiations for a new appropriations bill to reopen the government remain ongoing, ProcurementIQ will continue to monitor the situation and update this story with the latest information.
Global Disaster Recovery Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Oceania & Southeast Asia | 158,795 |
| #2 India | 55,080 |
| #3 Europe | 49,330 |
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Geography Drilldown - US
Average Cost of Disaster Recovery Services
United States
2026 Market Pricing$0.00 to $X,XXX.XX
per monthAverage Price
Prices in the Disaster Recovery Services market range from $0.00 to $X,XXX.XX, depending on Recovery Point Objective (RPO), Type of Backup Site, Scope of Services and Vendor Reputation. For example, lower prices are associated with Higher RPOs ($0 to $1,500 per month), whereas higher prices are associated with Zero-hour RPOs ($250 to $2,500 per month) and Lower RPOs ($100 to $2,000 per month).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Disaster Recovery Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Disaster Recovery Services market, prices in the US have grown 2.0% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
Wondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Disaster Recovery Services
Total cost of ownership is High in the Disaster Recovery Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Downtime may raise the total cost of ownership unexpectedly.
Negotiated Before
Set Up Fees
Billed During
Additional Fees
Additional Fees
Unforeseen
Downtime
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.6 in the United States. Buyer power is most positively impacted by Recent Developments. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer & Packaged Software Wholesalers
- Internet Service Providers
- Telecommunication Networking Equipment Manufacturers
- Software Publishers
2nd
Tier Suppliers
- Computer Manufacturers
- Computer Peripheral Manufacturers
- Wired Telecommunications Carriers
- Wireless Telecommunications Carriers
- Circuit Board & Electronic Component Manufacturers
- Intellectual Property Licensing Firms
- IT Consulting Firms
Biggest Disaster Recovery Services Suppliers in the US by Revenue
The largest Disaster Recovery Services vendors by revenue in the US are Lumen Technologies, Inc., Acronis International GmbH and Axiom Recovery. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| International Business Machines Corporation | Global | ARMONK | >10,000 | 5-10 | ||||
| Windstream Holdings | Regional | LITTLE ROCK, AR | >10,000 | 5-10 | ||||
| Amazon.Com, Inc. | Global | Seattle | >10,000 | < 5 | ||||
| Microsoft Corporation | Global | Redmond | >10,000 | < 5 | ||||
| Dell Technologies Inc. | Global | ROUND ROCK | >10,000 | < 5 | ||||
| Broadcom Inc. | Global | PALO ALTO, CA | >10,000 | < 5 | ||||
| Sap Se | Global | WALLDORF | >10,000 | < 5 | ||||
| Hewlett Packard Enterprise Co | Global | SPRING | >10,000 | < 5 | ||||
| Lumen Technologies, Inc. | Global | MONROE | >10,000 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Disaster Recovery Services market is 7.7% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Supply chain risk in this market is low overall, despite the higher levels of risk presented by equipment manufacturers. As a result of the low supply chain risk, buyers face less risk of service disruptions.
The rate of regulatory change in the market for disaster recovery services is slow. Although different sectors are governed by different regulations, significant overhauls in the law are uncommon on a year-to-year basis, making it easier for providers to budget for compliance without raising prices.
The top four vendors account for less than 30.0% of total market revenue, indicating a low level of market share concentration. Low concentration signals greater price-based competition among operators, which buyers can leverage to secure lower rates for services.
Large vendors with well-recognized brands, like IBM, typically generate wider margins than smaller vendors because they have stronger leverage in pricing due to their reputation of quality. Moderate vendor financial risk threatens the continuity of operations for some suppliers, creating some risk of service interruptions for buyers.
The United States is a net importer of computer storage units, indicating heavy competition from foreign manufacturers in the market. While this provides access to high-quality products, it also implies a degree of vulnerability to supply chain upheavals, particularly while sourcing specialized parts.
Supplier Information
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Windstream Holdings
Windstream Holdings is a public company operating regionally in the information and professional, scientific and technical services sectors. The company's offerings include disaster recovery services and wireline telephone services. Founded in 1943, the company is currently headquartered in LITTLE ROCK, Arkansas,... Subscribe to learn more
Acronis International GmbH
Acronis International GmbH is a private company operating globally in the information and professional, scientific & technical services sectors. The company's offerings include backup & archival software, file sharing & synchronization services and disaster recovery services. Founded in 2003, the company Subscribe to learn more
Amazon.Com, Inc.
Amazon.com, Inc. is a global e-commerce company that offers a range of consumer products and services through online and physical stores. It resells merchandise and content and offers products from third-party sellers. It also manufactures and sells electronic devices and develops and distributes media content.... Subscribe to learn more
Axiom Recovery
Axiom Consulting Group, LLC is a private company operating nationally in the professional, scientific & technical services sector. The company's offerings include disaster recovery services. Founded in 2009, the company is currently headquartered in Murray, Utah, United States of America with an estimated... Subscribe to learn more
Broadcom Inc.
Broadcom Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include central processing units, transistors, database management systems, network security equipment, wireless access points. Founded... Subscribe to learn more
Data Foundry, Inc.
Data Foundry, Inc. is a private company operating regionally in the professional, scientific & technical services sector. The company's offerings include disaster recovery services. Founded in 1994, the company is currently headquartered in Austin, Texas, United States of America with an estimated 175 employees.... Subscribe to learn more
Dell Technologies Inc.
Dell Technologies Inc. is a global provider of comprehensive information technology solutions, products, and services. It organizes its business into two segments: the Infrastructure Solutions Group, which offers multi-cloud and big data solutions to simplify, streamline, and automate cloud operations, and... Subscribe to learn more
Hewlett Packard Enterprise Co
Hewlett Packard Enterprise Co. is a global technology company developing intelligent solutions for business and public sector enterprises. It organizes its business into six reportable business segments: the Compute segment, which consists of general purpose servers for multi-workload computing and workload-optimized... Subscribe to learn more
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Procurement Management KPIs for the Disaster Recovery Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Accessibility and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Total resolution time Number of resolved tickets |
The average resolution time represents the average amount of time it takes to resolve a support ticket. Disaster recovery services are crucial to buyers' operations, so buyers should ensure that the selected supplier maintains the desired level of support responsiveness. |
| Customer Satisfaction (CSAT) |
|
Number of positive customer responses Number of customer responses |
Customer satisfaction represents customers’ overall satisfaction with a company. Due to the high value that market services provide buyers, buyers should monitor satisfaction with the supplier's solution. |
|
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Legal Concerns
How do you protect the confidentiality of data in the event of a disaster or power failure?
How do you handle multiple customers declaring simultaneous disasters, including but not limited to the process used to determine who receives priority in restoration services?
Policies
How do you define an emergency?
What kind of warning systems do you offer?
Quality Control
Do you have any plans in place to deal with a regional or national emergency affecting the bulk of your clients?
Can you increase capacity through other subcontractors in the area?
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Disaster Recovery Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should give an overview of their organization (e.g. location, number of establishments, number of employees, products and services offered).
Buyers should give a brief explanation of the required services.
Statement Of Need
Buyers should explain the required services in greater detail (e.g. data storage and replication requirements, site type, number of computers and workers).
Buyers should set parameters for uptimes, including associated tiers.
Project Budget
Buyers should include the budget for the contract.
Buyers should include a list of other expenses they will cover.
The RFP process made easy
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
