Procurement Market Intelligence Report
Data Recovery Services
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Data Recovery Services Global Overview
Definition
Summary
Data recovery is the process of salvaging data that cannot be accessed normally from hard drives that are damaged, that have failed, or hold corrupt and inaccessible storage media, which also includes recovery of data that has been deleted. Typical buyers in this market include government agencies, businesses, and consumers.
This Report Includes:
- Deleted Data Recovery Services
- Damaged Data Recovery Services
- Corrupt Data Recovery Services
Not in this Report:
- Data Storage Services
- Data Management Services
- Data Recovery Service Sales
- Disaster Recovery Services
Global Data Recovery Services Procurement Trends
Discover the top international trends affecting procurement in the global Data Recovery Services market.
Warning Trends
United States announces additional tariffs on China
- In February 2025, the United States announced 10.0% tariffs on imports from China. The tariffs took effect on February 4, 2025.
- The tariff plan applies to all merchandise imported for consumption and applies in addition to other duties and fees that are in place, with limited exceptions.
- In response, China announced a 15.0% tariff on products such as coal and natural gas, as well as a 10.0% tariff on crude oil, agricultural machinery, pickup trucks, and large cars. The tariff executive orders indicate retaliatory tariffs could lead to further escalation in rates.
- Providers in this market rely on inputs often sourced from China. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
United States postpones plans for sweeping tariffs on Canada and Mexico
- In February 2025, the United States announced 25.0% tariffs on imports from Canada and Mexico.
- Though initially set to take effect on February 4, 2025, the implementation of tariffs on Canada and Mexico has been postponed 30 days to allow for further negotiation.
- The tariff plan initially proposed by the US applies to all merchandise imported for consumption and applies in addition to other duties or fees that are in place, with limited exceptions.
- Providers in this market rely on input costs often sourced from an affected country. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Global Data Recovery Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Oceania & Southeast Asia | 171,350 |
| #2 India | 59,435 |
| #3 Europe | 53,235 |
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2
Geography Drilldown - US
Average Cost of Data Recovery Services
United States
2026 Market Pricing$50.00 to $XX,XXX.XX
per recoveryAverage Price
Prices in the Data Recovery Services market range from $50.00 to $XX,XXX.XX, depending on Type of Device, Scope of Service, Condition of Device, Type of Encryption and Geographic Location. For example, lower prices are associated with Hard disk drives (HDD) ($199 to $1,500 per recovery), whereas higher prices are associated with Solid state drives (SSD) ($3,500 to $5,000 per recovery).
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Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Data Recovery Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Data Recovery Services market, prices in the US have grown 0.2% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Data Recovery Services
Total cost of ownership is Low in the Data Recovery Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Hidden Fees may raise the total cost of ownership unexpectedly.
Billed During
Additional Fees
Unforeseen
Hidden Fees
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.1 in the United States. Buyer power is most positively impacted by Recent Price Volatility. It is most negatively impacted by Availability of Substitutes. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer & Electronic Product Wholesalers
- Office Supply Wholesalers
- Staffing Agencies
2nd
Tier Suppliers
- Computer Manufacturers
- Computer Peripheral Manufacturers
- Office Stationery Manufacturers
Biggest Data Recovery Services Suppliers in the US by Revenue
The largest Data Recovery Services vendors by revenue in the US are DriveSavers, Inc., Gillware Inc. and Platinum Data Recovery. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Microsoft Corporation | Global | REDMOND, US | >10,000 | 10-15 | ||||
| Dell Technologies Inc. | Global | ROUND ROCK | >10,000 | 5-10 | ||||
| International Business Machines Corporation | Global | ARMONK | >10,000 | 5-10 | ||||
| Hewlett Packard Enterprise Co | Global | SPRING | >10,000 | 5-10 | ||||
| Lenovo Group Limited | Global | Hong Kong, CN | >10,001 | < 5 | ||||
| Avnet, Inc. | Global | Phoenix, AZ | >10,000 | < 5 | ||||
| Seagate Technology Llc | Global | SINGAPORE | >10,000 | < 5 | ||||
| Northstar Group Services, Inc. | National | New York , NY | 501-1,000 | < 5 | ||||
| SalvageData Recovery Inc. | International | Cleveland, OH | 101-250 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Data Recovery Services market is 8.5% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
The average vendor risk is considered low as a result of stable market demand and rising profit levels. As a result, buyers are able to acquire data recovery services without the risk of service disruptions.
The top four vendors account for less than 30.0% of market revenue, which indicates a low market share concentration. The market is highly fragmented due to low barriers to entry as well as high availability of substitutes in the market, and low market share concentration means that suppliers often compete based on service price, service features and quality, which improves buyer leverage in negotiations.
The supply chain risk for data recovery services is moderate. Suppliers in this market source their inputs from first and second-tier upstream vendors, such as computer and electronics wholesalers and computer manufacturers; although some risks affect the supply chain, these risks have a minimal effect on service availability overall.
As a net importer of computers in the data recovery services market, US buyers' procurement strategies may be influenced by factors such as cost considerations and international competition and will need to carefully evaluate pricing options and potentially seek out more cost-effective solutions. Being a net importer can restrict buyer power and reduce their ability to dictate terms and conditions in procurement transactions, and will have less control over pricing, quality, and availability of the goods or services they need.
Supplier Information
Microsoft Corporation
Microsoft Corporation is a technology company offering digital technology and artificial intelligence (AI) to businesses and individuals worldwide. It develops cloud-based solutions that deliver customers with software, services, platforms, and content and provides solution support and consulting services.... Subscribe to learn more
Dell Technologies Inc.
Dell Technologies Inc. is a global provider of comprehensive information technology solutions, products, and services. It organizes its business into two segments: the Infrastructure Solutions Group, which offers multi-cloud and big data solutions to simplify, streamline, and automate cloud operations, and... Subscribe to learn more
Hewlett Packard Enterprise Co
Hewlett Packard Enterprise Co. is a global technology company developing intelligent solutions for business and public sector enterprises. It organizes its business into six reportable business segments: the Compute segment, which consists of general purpose servers for multi-workload computing and workload-optimized... Subscribe to learn more
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Avnet, Inc.
Avnet, Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include radio antennas, it asset recovery services and data recovery services. Founded in 1921, the company is currently headquartered in Phoenix, Arizona, United States... Subscribe to learn more
DriveSavers, Inc.
DriveSavers, Inc. is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include data recovery services. Founded in 1985, the company is currently headquartered in Novato, California, United States of America with an estimated 80 employees.... Subscribe to learn more
Gillware Inc.
Gillware Inc. is a private company operating internationally in the professional, scientific & technical services sector. The company's offerings include data recovery services. Founded in 2004, the company is currently headquartered in Madison, Wisconsin, United States of America with an estimated 37 employees.... Subscribe to learn more
Lenovo Group Limited
Lenovo Group Limited is a public company operating globally in the manufacturing, real estate & rental & leasing and professional, scientific & technical services sectors. The company's offerings include smartphones, hard disk drives, laptop computers, desktop computers, computer servers. Founded in 1997,... Subscribe to learn more
Northstar Group Services, Inc.
Northstar Group Services, Inc. is a private company operating nationally in the construction, professional, scientific & technical services and administration, business support and waste management services sectors. The company's offerings include demolition services, land preparation services, hazardous Subscribe to learn more
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Procurement Management KPIs for the Data Recovery Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Acquisition Cost and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Acquisition Cost |
|
Total marketing costs Total sales cost Number of customers acquired |
Determining how much it costs to establish a customer relationship is essential in negotiation and price planning. This gives buyers more insight as to what goes into data recovery service pricing. Using customer acquisition cost can be used to determine the efficiency of customer acquisition process. |
| Customer Satisfaction (CSAT) |
|
Number of positive customer responses Number of customer responses |
Overall customer satisfaction with a vendor is indicative of how cooperative and sympathetic they are to customer needs. Positive customer satisfaction shows that the vendor cares about customer success rates with using their data recovery services. |
|
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Quality Control
How do you ensure that data is retrieved fully?
What kind of technology do you have in place for software and hardware-related data loss?
Service Performance
What are your hours of operation?
Do you provide after-hour services? At what additional cost do you provide these services?
Timeliness
How often do you meet or exceed your deadlines?
How do you balance quick turnaround times with providing high-quality services?
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Data Recovery Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide the general scope and purpose of the project.
Buyers should describe their operations as well as the types and number of data storage units they host.
Statement Of Need
Buyers should list the scope of the project or services requested.
Buyers should list the regulatory guidelines that will influence how services should be provided.
Project Budget
Buyers should describe their payment structure (e.g., daily, hourly, or upon completion of terms).
Buyers should request detailed cost breakdowns for various types of services that will be provided.
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
