Procurement Market Intelligence Report

Order Tracking Software
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Order Tracking Software Global Overview

Definition

Summary

This report is intended to assist buyers of order tracking software, also known as order management, order fulfillment, or order processing software. Order tracking software streamlines and automates order processing and inventory operations to ensure accurate inventory management and smooth shipping, eliminates fulfillment errors, and reduces the cost of reconciling shipping information. Providers help buyers manage the development and tracking of sales orders. A variety of buyers purchase the software, including manufacturers, distributors, wholesalers, and online retailers.

This Report Includes:

  • Order Fulfillment
  • Order Management
  • Order Processing

Not in this Report:

  • Procurement Software
  • Billing Management Software
  • Order Fulfillment Services
  • Supply Chain Software
  • Accounting or Financial Management Software

Global Order Tracking Software Procurement Trends

Discover the top international trends affecting procurement in the global Order Tracking Software market.

Warning Trends


The European Union’s Artificial Intelligence (AI) Act enters into force

  • In August 2024, the European Union (EU) began enforcing its new regulation on artificial intelligence. Although EU legislation, the act will have a major effect on global technological companies operating in the AI space, similar to the General Data Protection regulation.
  • The legislation aims to apply a risk-based framework to AI regulation, meaning different AI applications will be treated differently. The law applies a general ban for “unacceptable” uses, such as social scoring and predictive policing.
  • For general-purpose AI models, companies will be required to comply with EU copyright law and intellectual property provisions, carry out regular testing, issue transparency disclosures, and implement adequate cybersecurity protections. For “high-risk” AI applications, such as autonomous vehicles, medical devices, financial services, and biometric identification systems, companies must meet stricter requirements in terms of risk-mitigation systems, documentation, human oversight, and cybersecurity.
  • Companies that breach the AI Act may face fines ranging from 7.5 million euros or 1.5% of global annual revenues to 35.0 million euros or 7.0% of global annual revenues, whichever amount is higher.
  • While the blanket ban on unacceptable systems entered into force in February 2025, most of the obligations do not take effect for a full year. In August 2025, requirements for general-purpose AI will come into effect, and in August 2026, obligations for high-risk AI systems will be enforced.

Neutral


GSA memo asks agencies to review consulting contracts

  • The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
  • The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
  • According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
  • According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
  • The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.

Positive Trends


The DOJ proposes Google breakup in latest tech antitrust action

  • In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
  • In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
  • During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
  • These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.

Global Order Tracking Software Market - Suppliers by Region

Country/Region Number of Suppliers
#1 Europe 260
#2 United States 200
#3 China 130

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  • Canada
  • United States
  • Mexico
  • Latin America
  • South America
  • India
  • China
  • Europe
  • Africa & Middle East
  • Australi & New Zealand
  • Oceania & Southeast Asia

2

Geography Drilldown - US

Average Cost of Order Tracking Software

United States

2026 Market Pricing
$20.00 to $X,XXX.XX
per user per month

Average Price

Prices in the Order Tracking Software market range from $20.00 to $X,XXX.XX, depending on Business Size, Capabilities, Support, Customization and Features. For example, lower prices are associated with Small businesses ($20.00 to $280 per user per month), whereas higher prices are associated with Medium businesses ($280 to $640 per user per month) and Large businesses ($640 to $2,000 per user per month).

Need the scoop on international price trends?

Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.

Order Tracking Software Category Price Trends

Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Order Tracking Software market, prices in the US have grown 0.8% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more

United States (2022-2025)

0.8%
Compound Annual Growth Rate
United States (2025-2028)

Compound Annual Growth Rate

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Wondering where prices are heading?

Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.

Cost Analysis - Total Cost of Ownership for Order Tracking Software

Total cost of ownership is Medium in the Order Tracking Software market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Downtime may raise the total cost of ownership unexpectedly.

Negotiated Before

Other Fees

The most influential factor concerning the total cost of ownership is integration, but the costs can vary widely. Buyers that access order tracking software via the internet face few to no costs of integration, but large companies that have complex operations spanning multiple locations face higher costs of integration.

Billed During

Support

While the level of technical support is generally included in the benchmark price, suppliers may add on additional costs for customer support when it is not initially included in the buyer’s software package.

Training

The user department may not be familiar with the order tracking software and may require some form of training, which can increase the total cost of ownership further.

Unforeseen

Downtime

Buyers can face costs from software downtime resulting in lost productivity and profits. For example, downtime can delay the order fulfillment process, causing delays that can result in lost revenue opportunities.

Buyer Power in Procurement Negotiations

In 2026, buyer power amounts to 1.3 in the United States. Buyer power is most positively impacted by Price Driver Volatility. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more

United States

1.3

Buyer power forecasts: your glimpse into the future

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Supply Chain Risk

The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:

1st

Tier Suppliers

  • Software Publishers
  • Computer Manufacturers
  • Data Processing & Hosting Service Providers

2nd

Tier Suppliers

  • Intellectual Property Licensing Firms
  • Semiconductor & Circuit Manufacturers
  • IT Consulting Firms
  • Wired Telecommunications Carriers

Biggest Order Tracking Software Suppliers in the US by Revenue

The largest Order Tracking Software vendors by revenue in the US are BizAutomation.com Inc., Ordoro Inc. and WebLinc Corp. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more

Supplier Operational Size Headquarters Number of Employees Market Share (%) Market Share Performance (3yr trend) Total Revenue ($ million) Profit Level (%) Risk Level
International Business Machines Corporation Global ARMONK >10,000 < 5
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Salesforce.Com, Inc. Global SAN FRANCISCO >10,000 < 5
Sap Se Global WALLDORF >10,000 < 5
Adobe Inc. Global SAN JOSE >10,000 < 5
Intuit Inc. Global Mountain View >10,000 < 5
Zoho Corporation Pvt. Ltd. Global Chennai, IN >10,001 < 5
Sage Group Plc Global Newcastle, UK >10,001 < 5
Blue Yonder Group Inc. US < 5
BizAutomation.com Inc. Global Irvine, CA 25-50 < 5

Looking for a list of suppliers by country?

Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.

Profit Analysis

The average profit margin across vendors in the Order Tracking Software market is 17.4% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more

Vendor & Supply Chain Analysis

The supply chain risk for order tracking software is low because vendors do not depend on many physical inputs for the production and delivery of their products. The low supply chain risk benefits buyers because vendors are less likely to face difficulty or disruptions procuring the inputs required to produce and deliver their software to buyers.

The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.

Average vendor risk in the order tracking software market is low due to stable high profit margins, indicating that vendors are in good financial health. Low vendor financial risk provides buyers with greater assurance that their chosen supplier will not exit the market unexpectedly and interrupt their service offerings.

Market share concentration for order tracking software is low, largely due to the low barriers to entry, which indicates that the market is highly fragmented. The low level of market share concentration benefits buyers by providing them with a vast number of suppliers from which to choose, which places pressure on vendors to keep software price growth in check to maintain their market shares.

Supplier Information

Adobe Inc.

Adobe Inc. is a public company operating globally in the information sector. The company's offerings include website analytics software, sales & marketing software, graphics & photo imaging software, video editing software, web content management software. Founded in 1982, the company is currently headquartered... Subscribe to learn more

BizAutomation.com Inc.

BizAutomation.com Inc. is a private company operating globally in the information sector. The company's offerings include order tracking software. Founded in 2003, the company is currently headquartered in Irvine, California, United States of America with an estimated 37 employees. Subscribe to learn more

Blue Yonder Group Inc.

Blue Yonder Group Inc. is a private company operating globally in the information sector. The company's offerings include order tracking software, inventory management software, retail planning software and transportation management systems. Founded in 1985, the company is currently headquartered in Scottsdale,... Subscribe to learn more

International Business Machines Corporation

International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more

Intuit Inc.

Intuit Inc. is a software company that develops platforms delivering financial management, compliance, and marketing products and services. It organizes its business into four reportable segments: the Small Business & Self-Employed segment, which offers accounting services through QuickBooks and marketing... Subscribe to learn more

Ordoro Inc.

Ordoro Inc. is a private company operating globally in the information sector. The company's offerings include order tracking software. Founded in 2010, the company is currently headquartered in Austin, Texas, United States of America with an estimated 16 employees. Subscribe to learn more

Sage Group Plc

Sage Group Plc is a public company operating globally in the information and professional, scientific & technical services sectors. The company's offerings include order tracking software, grants management software, erp software, financial analysis software, accounting software. Founded in 1988, the company... Subscribe to learn more

Salesforce.Com, Inc.

Salesforce.Com, Inc. is a public company operating globally in the information and administration, business support and waste management services sectors. The company's offerings include e-mail marketing software, help desk & call center software, website analytics software, sales & marketing software, grants... Subscribe to learn more

Sap Se

Sap Se is a public company operating globally in the information, professional, scientific & technical services and educational services sectors. The company's offerings include warehouse management systems, travel management software, recruitment software, order tracking software, contract management software.... Subscribe to learn more

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Procurement Management KPIs for the Order Tracking Software Market

Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Response Time and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Maintenance and other factors.

KPI Level of Importance (1-5) Measurements Key Considerations
Average Response Time

Total response time

Total number of support tickets

The average response time represents the average amount of time it takes to respond to a support ticket.

The average response time can be used to determine a company’s support responsiveness.

Customer Satisfaction (CSAT)

Number of positive customer responses

Number of negative customer responses

Customer satisfaction represents customers’ overall satisfaction with a company.

Customer satisfaction can be used to determine whether improvements are required to software products or customer service.

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Questions to Ask During Procurement Negotiations

How can I gain leverage during negotiations?

Experience and Expertise

How long have you served customers in my industry?

What are some similar clients you have served in the past three years?

Features

Do you sell any additional programs or services, and can these be bundled with order tracking software?

Do you develop features internally, or do you purchase software licenses from other developers?

Competition

How long have you provided order tracking software to your longest-tenured client?

What is your reputation among competitors and customers, and how have you developed it?

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Order Tracking Software RFP Guidelines

What should my RFP include?

Organizational Overview

Buyers should provide the details of their organization, including the number of employees, their location(s), and the industries with which they are associated.

Buyers should state their reasons for purchasing a new order tracking software system and indicate the benefits they expect to receive from the software.

Statement Of Need

Buyers should state the features of order tracking software that they desire (i.e., order-inventory synchronization, the ability to generate sales and work-flow reports, the ability to monitor order status in real-time, analysis on sales and work-flow, etc.).

Buyers should specify the number of end-users that will be accessing the software.

Project Budget

Buyers should specify their budget for the order tracking software.

Buyers should include details about per user spending expectations.

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