Procurement Market Intelligence Report
Wireline Telephone Services
Sourcing Guide & Market Intelligence
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Wireline Telephone Services Global Overview
Definition
Summary
Wirelines are metal wires or fiber-optic cables used to transmit data over radio waves. Telephone companies offer this technology to residential consumers, businesses, and other entities as a way to make phone calls over a landline.
This Report Includes:
- Landline Telephone Services
- Voicemail Services
Not in this Report:
- Voice Over Internet Protocol
- Network Services
Global Wireline Telephone Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Oceania & Southeast Asia | 9,675 |
| #2 India | 3,355 |
| #3 Europe | 3,005 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Wireline Telephone Services
United States
2026 Market Pricing$30.00 to $XX.XX
per month per lineCanada
Europe
Average Price
Prices in the Wireline Telephone Services market range from $30.00 to $XX.XX, depending on Number of Minutes Allotted, International Calling, Calling Features and Type of Device. For example, lower prices are associated with Limited minutes ($0 to $6 per line per month), whereas higher prices are associated with Unlimited minutes ($5 to $121 per line per month).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Wireline Telephone Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Wireline Telephone Services market, prices in the US have grown 1.1% from 2022 to 2025. and +0.4% in Europe.
United States (2022-2025)
Canada (2016-2019)
Compound Annual Growth Rate
Europe (2022-2025)
Compound Annual Growth Rate
Wondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Wireline Telephone Services
Total cost of ownership is Medium in the Wireline Telephone Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs.
Negotiated Before
Implementation
Billed During
Compliance
Hardware
Upgrades
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to 0.1 in the United States. Buyer power is most positively impacted by Market Share Concentration. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Telecom Networking Equipment Manufacturers
- Semiconductor & Circuit Manufacturers
- Transmission Line Contractors
2nd
Tier Suppliers
- Electronic Product Manufacturers
- Silicon Product Manufacturers
- Wire & Cable Manufacturers
Biggest Wireline Telephone Services Suppliers in the US by Revenue
The largest Wireline Telephone Services vendors by revenue in the US are Consolidated Communications Holdings Inc., At&T Inc. and Comcast Corporation. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Comcast Corporation | Global | PHILADELPHIA, PA | >10,000 | 20-25 | ||||
| At&T Inc. | Global | DALLAS, TX | >10,000 | 20-25 | ||||
| Verizon Communications Inc. | Global | NEW YORK, NY | >10,000 | 5-10 | ||||
| Lumen Technologies, Inc. | Global | MONROE | >10,000 | 5-10 | ||||
| Charter Communications, Inc. | National | STAMFORD, CT | >10,000 | < 5 | ||||
| Frontier Communications Corporation | National | DALLAS, CT | >10,000 | < 5 | ||||
| Windstream Holdings | Regional | LITTLE ROCK, AR | >10,000 | < 5 | ||||
| Cox Enterprises, Inc. | Global | Atlanta, GA | >10,000 | < 5 | ||||
| Consolidated Communications Holdings Inc. | National | MATTOON, IL | 1,001-10,000 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Wireline Telephone Services market is 13.8% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Computer hardware and telecommunications system infrastructure are both readily available to vendors, thereby reducing the risk of service discontinuity.
Suppliers are vulnerable to any imposition of tariffs placed on computers, semiconductors, and other electrical equipment manufactured in China. The imposition of tariffs on these inputs has raised the total overhead costs for suppliers, resulting in moderate supply chain risks for vendors.
Downstream demand comes from a wide variety of industries, such as businesses with a sales or customer service department. However, due to the rising popularity of alternative communication services (e.g., wireless and VoIP), customers have continued to move away from the landline telephone service market, causing a high level of financial risk for market vendors overall.
High market share concentration indicates that the four largest suppliers generate over 50.0% of market revenue, leading to reduced price-based competition in the market.
The United States is a net importer of electrical cable, allowing wireline telephone service providers to drive down costs for expanding and maintaining their networks by leveraging their high access to foreign markets.
Supplier Information
At&T Inc.
At&T Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include electronic logging devices, smartphones, office phones, air cards, mobile enterprise application platforms. Founded in 1885, the company... Subscribe to learn more
Comcast Corporation
Comcast Corporation is a public company operating globally in the information and accommodation and food services sectors. The company's offerings include air cards, pbx phone systems, online advertising, internet services, network voice services. Founded in 1963, the company is currently headquartered in... Subscribe to learn more
Lumen Technologies, Inc.
Lumen Technologies, Inc. is a technology and communications company serving domestic and global business customers. It operates under three brands: Lumen, its flagship brand for the enterprise and wholesale markets, Quantum Fiber, which provides fiber-based services to residential and small business customers;... Subscribe to learn more
Verizon Communications Inc.
Verizon Communications Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include electronic logging devices, smartphones, gps antennas, air cards, asset tracking software. Founded in 2000, the Subscribe to learn more
Charter Communications, Inc.
Charter Communications, Inc. /MO/ is a broadband connectivity company and cable operator serving customers across the US under the Spectrum brand. It offers a full range of subscription-based connectivity services, including fixed and mobile Internet, video, and voice services to residential and business Subscribe to learn more
Consolidated Communications Holdings Inc.
Consolidated Communications Holdings Inc. is a public company operating nationally in the information sector. The company's offerings include wireline telephone services. Founded in 1895, the company is currently headquartered in MATTOON, Illinois, United States of America with an estimated 3200 employees.... Subscribe to learn more
Cox Enterprises, Inc.
Cox Enterprises, Inc. is a private company operating globally in the information sector. The company's offerings include internet services, radio advertising, wireline telephone services and cable & satellite television services. Founded in 1898, the company is currently headquartered in Atlanta, Georgia,... Subscribe to learn more
Frontier Communications Corporation
Frontier Communications Parent, Inc. is a communications and technology provider. Its communications and technology services include broadband, ethernet, traditional circuit-based services, software-defined wide-area network (SDWAN), managed Wi-Fi and cloud IT solutions, voice, and Unified Communications-as-a-Service... Subscribe to learn more
Windstream Holdings
Windstream Holdings is a public company operating regionally in the information and professional, scientific and technical services sectors. The company's offerings include disaster recovery services and wireline telephone services. Founded in 1943, the company is currently headquartered in LITTLE ROCK, Arkansas,... Subscribe to learn more
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Procurement Management KPIs for the Wireline Telephone Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Time to Repair and Employee Training Rate. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Service Availability and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Time to Repair |
|
Total number of requests for repair sent in a period Total hours for suppliers to provide these repairs |
The average time to repair measures how long it takes for a supplier to repair equipment once they have been notified of issues from their clients. The average time to repair can be used as an indicator to determine how much downtime a buyer can expect as a result of faulty or damaged equipment that is awaiting repair. |
| Employee Training Rate |
|
Total number employees that have underwent training Total number of employees that have successfully passed and completed training |
The employee training rate measures the percentage of employees that have successfully underwent training procedures. The employee training rate can be used as an indicator to measure the quality of the workforce of the supplier because a high training rate means that employees may be better equipped to handle fast-paced work environments and may be able to adapt to emergency or unexpected events faster. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Customer Support
How have you changed your wireline telephone services in response to customer complaints and suggestions?
How do you evaluate customer satisfaction and how frequently? Is this made available to clients?
Experience Qualifications
How long have you provided wireline telephone services to your longest tenured client? Who are your five largest clients?
What is your renewal/repeat business rate for businesses in my industry and how does that compare to your overall rates?
Experience and Expertise
How do you ensure the quality of your telephone system installation? What systems/tools/software do you have in place to minimize the number of errors? How often are these systems checked and updated?
Who normally identifies errors when they occur?
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Wireline Telephone Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide an overview of their organization, including their industry, number of employees and locations where they operate.
Buyers should clearly state their intended use of wireline telephone services.
Statement Of Need
Buyers should state their reasons for procuring wireline telephone services and should specify which type(s) of communication equipment they wish to use.
Buyers should specify where, throughout their facility or building, there is a need for telephone lines.
Project Budget
Buyers should specify the maximum budget for attaining wireline telephone services.
Buyers should request a breakdown of any additional costs beyond the cost per line.
The RFP process made easy
Find out how you can access RFP templates for 800+ procurement categories to start writing better, more consistent RFPs.
We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
