Procurement Market Intelligence Report
Corporate Travel Services
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Corporate Travel Services Global Overview
Definition
Summary
This report contains information regarding corporate travel services, also referred to as corporate travel management services. Corporate travel service providers include travel agencies, tour operators, chartering firms, and travel management companies that research, arrange, manage, and optimize corporations’ travel needs.
This Report Includes:
- Modes of Transportation
- Accommodations
- Meeting Spaces
- Car Rentals
- Dining Options
Not in this Report:
- Air Travel Services
- Hotels
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Global Corporate Travel Services Procurement Trends
Discover the top international trends affecting procurement in the global Corporate Travel Services market.
Neutral
Crude oil prices dip, but natural gas and fuel prices remain volatile in 2025
- Oil prices have been falling with the introduction of higher tariffs and the predicted decline in global demand. The OPEC+ group of countries also announced they would be unwinding production cuts and increasing their collective output target for May by 411,000 barrels per day.
- Trade wars, ongoing conflict between Hamas and Israel, and general unrest in the Middle East are causing uncertainty surrounding oil prices, which has led to volatility in prices. In the third week of May 2025, crude oil prices hit $63.67 per barrel, but volatility remains as geopolitical concerns remain.
- Natural gas prices rallied early in 2025 with colder-than-usual temperatures in the United States and high demand, topping out at $4.68/MMBtu in March. Prices have since fallen with the onset of trade wars and weakening demand projections to $3.64/MMBtu in the third week of May 2025.
- The national average of gasoline prices has been rising slightly due to refinery maintenance/outages and blending issues, hitting a national average of $3.15 per gallon in the third week of May 2025. However, gasoline futures have been volatile, falling due to fears of oversupply and deepening concerns about weakening demand with tariffs, but rising after trade deals.
Global Corporate Travel Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 2,715 |
| #2 United States | 1,900 |
| #3 Europe | 1,100 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Corporate Travel Services
United States
2026 Market Pricing$5.00 to $XXX.XX
per person per reservationCanada
Europe
Average Price
Prices in the Corporate Travel Services market range from $5.00 to $XXX.XX, depending on Scope of Service, Travel Destination, Number of Travelers and Automated or Agent Assistance. For example, lower prices are associated with Single service like airline ticketing ($5.00 to $45.00 per person per reservation), whereas higher prices are associated with High level of accommodations such as flights, hotels, and car rental ($50.00 to $150 per person per reservation).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Corporate Travel Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Corporate Travel Services market, prices in the US have grown 1.8% from 2022 to 2025. and +1.1% in Europe.
United States (2022-2025)
Canada (2021-2024)
Compound Annual Growth Rate
Europe (2022-2025)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Corporate Travel Services
Total cost of ownership is High in the Corporate Travel Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Cancellations may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Billed During
Annual Fees
Insurance
Unforeseen
Cancellations
Hidden Fees
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.8 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Availability of Substitutes. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as High, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Hotels & Motels
- Domestic & International Airlines
- Car Rental Providers
2nd
Tier Suppliers
- Furniture Wholesalers
- Gasoline & Petroleum Wholesalers
- Car & Automobile Manufacturers
Biggest Corporate Travel Services Suppliers in the US by Revenue
The largest Corporate Travel Services vendors by revenue in the US are CWT Global B.V., Travel Leaders Group, Llc and Fareportal Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| CWT Global B.V. | Global | Minneapolis, MN | >10,000 | 10-15 | ||||
| American Express Co | Global | NEW YORK | >10,000 | 25+ | ||||
| Bcd Holdings N.V. | Global | Utrecht, NL | >10,000 | 25+ | ||||
| Travel Leaders Group, Llc | International | New York City, NY | 1,001-10,000 | 5-10 | ||||
| Expedia Group, Inc. | Global | SEATTLE, WA | >10,000 | < 5 | ||||
| The American Automobile Association, Inc. | International | Heathrow, FL | >10,001 | < 5 | ||||
| Flight Centre Travel Group Ltd. | Global | Brisbane, AUS | 1,001-10,000 | < 5 | ||||
| Fareportal Inc. | Global | New York City, NY | 1,001-10,000 | < 5 | ||||
| Direct Travel Inc. | International | Centennial, CO | 1,001-10,000 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Corporate Travel Services market is 4.9% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Airline providers’ prices depend on a variety of input costs, including the price of jet fuel, which has fallen during the past three years due to the collapse in oil prices. With the price of crude oil forecast to rise, airfare is expected to spike during the next three years, which will negatively impact these upstream providers.
The low rate of regulatory change tends to be beneficial for buyers as regulatory costs are often passed on to the client in the form of higher rates and fees.
High market share concentration in this industry harms buyers as vendors are less likely to compete on price.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
CWT Global B.V.
Global Business Travel Group, Inc. is a B2B travel platform operator under the American Express Global Business Travel brand. It provides a full suite of technology-enabled solutions to business travelers and business clients, suppliers of travel content, and third-party travel agencies. It provides travel... Subscribe to learn more
American Express Co
American Express Co is a public company operating globally in the information, finance and insurance and administration, business support and waste management services sectors. The company's offerings include travel management software, international air travel, domestic air travel, payroll card services,... Subscribe to learn more
Bcd Holdings N.V.
Bcd Holdings N.V. is a private company operating globally in the administration, business support and waste management services sector. The company's offerings include domestic air travel, corporate travel services and travel risk management services. Founded in 1975, the company is currently headquartered... Subscribe to learn more
Travel Leaders Group, Llc
Travel Leaders Group, Llc is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include conference planning services and corporate travel services. Founded in 1996, the company is currently headquartered in New Subscribe to learn more
Direct Travel Inc.
Direct Travel Inc. is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include corporate travel services. Founded in 1983, the company is currently headquartered in Centennial, Colorado, United States of America... Subscribe to learn more
Expedia Group, Inc.
Expedia Group, Inc. is a public company operating globally in the information and administration, business support and waste management services sectors. The company's offerings include travel management software, international air travel, domestic air travel and corporate travel services. Founded in 1996,... Subscribe to learn more
Fareportal Inc.
Fareportal Inc. is a private company operating globally in the administration, business support and waste management services sector. The company's offerings include corporate travel services. Founded in 2002, the company is currently headquartered in New York City, New York, United States of America with... Subscribe to learn more
Flight Centre Travel Group Ltd.
Flight Centre Travel Group Ltd. is a public company operating globally in the administration, business support and waste management services sector. The company's offerings include corporate travel services. Founded in 1982, the company is currently headquartered in Brisbane, Australia, Australia with an Subscribe to learn more
The American Automobile Association, Inc.
The American Automobile Association, Inc. is a private company operating internationally in the administration, business support and waste management services sector. The company's offerings include corporate travel services and travel risk management services. Founded in 1902, the company is currently headquartered... Subscribe to learn more
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Procurement Management KPIs for the Corporate Travel Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Current Ratio (Assets/Liabilities). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Response Time and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Total resolution time Number of resolved tickets |
The average resolution time represents the average amount of time it takes to resolve a support ticket. The average resolution time can be used to determine a company’s support responsiveness. |
| Current Ratio (Assets/Liabilities) |
|
Current assets Current liabilities |
The current ratio represents a company’s liquidity. The current ratio can be used to determine a company’s ability to pay its short-term obligations. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Supply Chain Risk
What percentage of your revenue is dedicated to sourcing travel package inputs?
What is the typical margin you place on wholesale rates?
Competition
Do you have international operations?
What other services do you offer that distinguishes you from your competitors?
Geographic Coverage
Do you hire agents in each country to which you send travelers?
Do you have an international support hotline?
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Corporate Travel Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organizational structure, including the purpose for employee travel or reason for procuring services.
Buyers should include a list of locations or offices from which employees may require travel and return services.
Statement Of Need
Buyers should provide a list of the destinations or countries that they expect to have employees traveling to, and whether or not they expect additional destinations to be added.
Buyers should provide their projected travel numbers for various meeting types, including the headcount, number of days, and frequency of meetings for which they will require travel bookings each year.
Project Budget
Buyers should indicate whether they intend to purchase services on an ad hoc basis or would like to enter into a contract and be regularly billed for services.
Buyers should request a detailed breakdown of the agency’s fees for booking each type of service, including any differences between domestic or international prices and group or individual prices.
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Our Reports include:
- Opportunity assessment
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- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
