Procurement Market Intelligence Report
Crisis Management Services
Sourcing Guide & Market Intelligence
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Crisis Management Services Global Overview
Definition
Summary
Operators in this market assist clients during and after a crisis. Many suppliers also provide proactive crisis management services, whereby potential crises that may negatively impact a buyer or stakeholder's reputation, business, or operations are identified beforehand. Suppliers focus on minimizing and managing risks to clients by assisting with emergency response services (e.g., protection of assets and evacuation services), product recalls, natural disaster response, event management (e.g., civil unrest), workforce disruption security, armed response protection, high-risk terminations, travel protection security, security threat assessments, business continuity, and workplace hostility. Key buyers include manufacturers, mine operators & oil refiners, government agencies, healthcare providers, and airport operators.
This Report Includes:
- Crisis Management Services
- Issues Management Services
Not in this Report:
- Risk Management Consulting Services
- Risk Analysis Services
- Risk Identification and Assessment Management Services
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Global Crisis Management Services Procurement Trends
Discover the top international trends affecting procurement in the global Crisis Management Services market.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Global Crisis Management Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 985 |
| #2 Europe | 915 |
| #3 United States | 700 |
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Geography Drilldown - US
Average Cost of Crisis Management Services
United States
2026 Market Pricing$150.00 to $XXX.XX
per hourAverage Price
Prices in the Crisis Management Services market range from $150.00 to $XXX.XX, depending on Type of Service, Complexity, Contract Length, Supplier Experience and Location. For example, lower prices are associated with High-risk termination management services, whereas higher prices are associated with Natural disaster management services.
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Crisis Management Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Crisis Management Services market, prices in the US have grown 2.5% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Crisis Management Services
Total cost of ownership is Medium in the Crisis Management Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Hidden Fees may raise the total cost of ownership unexpectedly.
Negotiated Before
Financing
Billed During
Additional Fees
Unforeseen
Hidden Fees
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.6 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
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- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Commercial Real Estate Lessors
- Office Supply Stores
- Computer Stores
- Office Furniture Stores
2nd
Tier Suppliers
- Real Estate Sales & Brokers
- Office Stationery Wholesalers
- Computer Manufacturers
Biggest Crisis Management Services Suppliers in the US by Revenue
The largest Crisis Management Services vendors by revenue in the US are Booz Allen Hamilton Inc., Bae Systems Plc and Rockwell Collins. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| International Business Machines Corporation | Global | ARMONK | >10,000 | 10-15 | ||||
| Honeywell International Inc. | Global | CHARLOTTE | >10,000 | 10-15 | ||||
| KPMG International Limited | Global | Amstelveen, NL | >10,000 | 15-20 | ||||
| Siemens Ag | Global | Munich , DE | >10,001 | < 5 | ||||
| Lockheed Martin Corporation | Global | BETHESDA | >10,000 | < 5 | ||||
| Cisco Systems, Inc. | Global | SAN JOSE, CA | >10,000 | < 5 | ||||
| Bae Systems Plc | Global | Farnborough, UK | >10,001 | < 5 | ||||
| Booz Allen Hamilton Inc. | Global | MCLEAN, VA | >10,000 | < 5 | ||||
| Rockwell Collins | < 5 | |||||||
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Profit Analysis
The average profit margin across vendors in the Crisis Management Services market is 14.0% and rising. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Wages. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Average vendor risk in this market is at a low level. This market has reached mid-maturity, which is beneficial to buyers because demand growth is stable and they can better anticipate price trends, thus easing purchasing decisions.
Market share concentration is high, as there are an estimated 700 providers of crisis management services, most of which are small, privately-held enterprises. Despite the size and client base of the larger players in the market, low barriers to entry have caused the number of suppliers to rise, thus, price-based competition has intensified, benefiting buyers.
The supply chain risk for crisis management services is moderate. Because suppliers of crisis management services require office space, office supplies, furniture, and software to provide their services, the risk of supply disruptions from upstream suppliers is minimal; however price-based competition among the suppliers of office supplies grants vendors greater negotiation power, thus hurting buyers.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises
Supplier Information
Honeywell International Inc.
Honeywell International Inc. is a global technology and manufacturing company that designs, develops, produces, and markets consumer and industrial products. It organizes its business into four reportable business segments: the Aerospace segment, which supplies products, software, and services for aircraft;... Subscribe to learn more
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
KPMG International Limited
KPMG International Limited is a private company operating globally in the mining, finance & insurance, professional, scientific & technical services and administration, business support and waste management services sectors. The company's offerings include oil & gas field consulting services, management consulting... Subscribe to learn more
Bae Systems Plc
Bae Systems Plc is a public company operating globally in the manufacturing, professional, scientific & technical services and other services (except public administration) sectors. The company's offerings include thermal imaging equipment, infrared cameras, firearm ammunition, night vision equipment, bulletproof... Subscribe to learn more
Booz Allen Hamilton Inc.
Booz Allen Hamilton Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include management consulting services, it consulting services, healthcare consulting services, data privacy consulting services, it systems integration services.... Subscribe to learn more
Cisco Systems, Inc.
Cisco Systems, Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include rail signaling systems, office phones, print servers, computer servers, database management systems. Founded in 1984, the... Subscribe to learn more
Everbridge, Inc
Everbridge, Inc. is a global software company that develops and distributes software applications for enterprises to automate and accelerate their operational response to critical events. It offers a Critical Event Management (CEM platform that provides capabilities to assess threats, locate people, automate... Subscribe to learn more
Lockheed Martin Corporation
Lockheed Martin Corporation is a global security and aerospace company serving the US and international customers in the defense, space, intelligence, homeland security, and information technology industries. It researches, designs, develops, manufactures, integrates, and sustains advanced military aircraft... Subscribe to learn more
Rockwell Collins
Rockwell Collins is a private company operating in the professional, scientific & technical services sector. The company's offerings include crisis management services.. Subscribe to learn more
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Procurement Management KPIs for the Crisis Management Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Acquisition Cost and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Acquisition Cost |
|
Total marketing costs Total sales cost Number of customers acquired |
Determining how much it costs to establish a customer relationship is essential in negotiation and price planning. Using customer acquisition cost can be used to determine the efficiency of customer acquisition process. |
| Customer Satisfaction (CSAT) |
|
Number of positive customer responses Number of customer responses |
Customer satisfaction represents customers’ overall satisfaction with a company or vendor. Customer satisfaction can be used to evaluate a company’s overall reputation for quality and well-priced crisis management services. |
|
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Experience and Expertise
What similar projects have you worked on in the past? What challenges did you face and how did you overcome them?
What is your implementation plan?
Service Performance
What checks and balances are in place to ensure that my project receives a thorough evaluation?
How do you balance quick turnaround times with maintaining a high level of service?
Customer Support
Do clients have dedicated representatives, or will clients have to call a general support line?
Do you offer 24/7/365 customer account services?
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Crisis Management Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organization, including the industry in which they operate.
Buyers should state their purpose for procuring crisis management services.
Statement Of Need
Buyers should outline the type(s) of scenarios in which services are required.
Buyers should outline their requirements in regard to vendor experience and credentials, including industry expertise.
Project Budget
Buyers should state their total budget for the project.
Buyers should request a detailed breakdown of prices for each service that will be conducted during the duration of the contract.
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Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
