Procurement Market Intelligence Report
Facility Maintenance & Repair Services
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Facility Maintenance & Repair Services Global Overview
Definition
Summary
The facility maintenance and repair services market is made up of a number of large- and small-scale firms performing facility maintenance services for a wide range of buyers, including institutions, industrial firms and commercial businesses. Operators provide exterior services, such as power washing and snow removal, and interior maintenance, such as furnace, heating, ventilation and air-conditioning (HVAC) system repairs. Other covered services include fire protection, air treatment, restroom power cleaning and clean room sterilization.
This Report Includes:
- Power Washing
- Snow Removal
- Interior Maintenance
Not in this Report:
- Landscaping Services
- Pest Control Services
Global Facility Maintenance & Repair Services Procurement Trends
Discover the top international trends affecting procurement in the global Facility Maintenance & Repair Services market.
Warning Trends
Tariffs to negatively impact the building and construction machinery sector
- The Trump Administration’s reciprocal tariffs, which apply general tariff rate increases to most countries the United States trades with, are set to take effect on August 7, after the administration finalized the national rates on August 1. As a result, leading sources of imported construction machinery face significantly higher tariff rates, including Japan (15.0%), Mexico (25.0%), South Korea (15.0%), the European Union (15.0%), the United Kingdom (10.0%), China (54.0%), and Canada (35.0%).
- The increase in tariffs on building and construction machinery imported from tariff-impacted countries will add to the price of imports, which are typically passed on to buyers in the form of higher prices. According to The Budget Lab at Yale, the additional tariffs on imports will increase overall prices for machinery and equipment by 13.3%.
- Additionally, the administration has already implemented 50.0% tariffs on all aluminum and steel imported into the United States, with the sole exception of imports from the United Kingdom. These tariffs will increase input costs even for construction machinery suppliers with domestic manufacturing operations.
- According to an April 2025 survey from Construction Equipment Magazine, around half of the respondents reported that the higher tariffs will increase operating costs by up to 15.0%, and more than half said they plan to pass those increases along to buyers.
- As many building and construction machinery brands source parts and components such as steel, engines, and electronics from foreign countries, higher tariff rates will put upward pressure on prices and lead to greater rental rates as manufacturers and dealers pass on costs. In addition, suppliers that source parts from tariff-affected regions may see supply chain disruptions as they seek alternative suppliers to mitigate tariff impacts.
Increased tariffs on copper imports take effect
- On August 1, the Trump administration implemented 50.0% tariffs on imported copper. Chile and Canada will be most impacted by these tariffs, as they account for a combined 87.0% of all copper imports in the United States.
- However, these tariffs are less sweeping than initially expected, only applying to semi-finished copper products, while excluding high-purity refined copper and copper input materials, such as ore and concentrate. As leading importers, such as Chile and Canada, have both high copper mining and refining capacities, they will likely avoid most of these tariffs by either exporting the copper in its unrefined form or refining the copper before exporting it to the United States
- These copper tariff exemptions limit the impact on the electronics and electrical equipment sectors because these applications require refined copper due to its optimal conductive properties.
- Thus, the prices of metal alloys that include copper, consumer products made from copper, tools, plumbing, corrosion-resistant alloys, and construction materials made from copper are forecast to rise by an average of 39.2%, according to the Yale Budget Lab.
Neutral
Inflation climbs above 3.0% for the first time in seven months
- In January, the Consumer Price Index (CPI) 12-month inflation rate, the most commonly used measure of inflation, rose by 0.1% to 3.0%, the highest it has been since June 2024.
- This uptick in inflation follows cuts to interest rates which may have added to consumer demand, fueling higher consumer prices.
- Additionally, the threat of impending tariff hikes has driven preemptive stockpiling by importers, adding to demand and price growth across a range of industries in the United States.
- While inflation is still low relative to previous years, sustained recent increases in inflation and the potential effects of tariffs, such as the recently implemented 10.0% on all Chinese goods, mean prices are still rising at a faster-than-normal pace.
Global Facility Maintenance & Repair Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 36,935 |
| #2 Europe | 24,650 |
| #3 United States | 16,000 |
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2
Geography Drilldown - US, Canada & Europe
Average Cost of Facility Maintenance & Repair Services
United States
2026 Market Pricing$0.30 to $XX.XX
per square foot per yearAverage Price
Prices in the Facility Maintenance & Repair Services market range from $0.30 to $XX.XX, depending on Facility Type, Service Frequency and Location. For example, lower prices are associated with Commercial facility, Standard maintenance services and Lighting fixture replacements, whereas higher prices are associated with Industrial facility, Facilities that require special repairs or technical maintenance and Cleanroom sterilization services.
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Facility Maintenance & Repair Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Facility Maintenance & Repair Services market, prices in the US have grown 1.4% from 2022 to 2025. and +0.3% in Europe.
United States (2022-2025)
Europe (2022-2025)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Facility Maintenance & Repair Services
Total cost of ownership is Medium in the Facility Maintenance & Repair Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Emergencies may raise the total cost of ownership unexpectedly.
Negotiated Before
Transportation
Billed During
Additional Fees
Inspections
Labor
Unforeseen
Emergencies
Scope Changes
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.7 in the United States. Buyer power is most positively impacted by Recent Developments. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
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- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Farm, Lawn & Garden Equipment Wholesalers
- Tool & Hardware Distributors
- Gasoline Retailers
- Soap & Cleaning Compound Manufacturers
2nd
Tier Suppliers
- Tractor & Agricultural Machinery Manufacturers
- Hardware Manufacturers
- Oil & Gas Extraction Firms
Biggest Facility Maintenance & Repair Services Suppliers in the US by Revenue
The largest Facility Maintenance & Repair Services vendors by revenue in the US are Vixxo Inc., Emcor Group, Inc. and Aramark Corp. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| ISS A | Global | Søborg , TX | >10,001 | < 5 | ||||
| Cbre Group, Inc. | Global | DALLAS, TX | >10,000 | < 5 | ||||
| Sodexo SA | Global | Issy-les-Moulineaux, FR | >10,001 | < 5 | ||||
| Jones Lang Lasalle Incorporated | Global | CHICAGO | >10,000 | < 5 | ||||
| Aramark Corp | Global | PHILADELPHIA | >10,000 | < 5 | ||||
| Emcor Group, Inc. | International | NORWALK, CT | >10,000 | < 5 | ||||
| Cushman & Wakefield Plc | Global | LONDON | >10,000 | < 5 | ||||
| Abm Industries Inc. | Global | NEW YORK, NY | >10,000 | < 5 | ||||
| ServiceMaster Clean | National | MEMPHIS, TN | >10,000 | < 5 | ||||
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Profit Analysis
The average profit margin across vendors in the Facility Maintenance & Repair Services market is 5.6% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Supply chain risk is moderate in this market. Vendors generally face low risk from upstream tool and hardware suppliers, but higher risk from upstream fuel suppliers.
Average vendor risk is moderate in this market. Demand for market services declined during the coronavirus pandemic, but many buyers continued their service contracts for buildings despite higher office vacancy rates and smaller student class sizes.
Market share concentration is low in this market. The top four suppliers account for less than 30.0% of total market revenue.
The United States is a net importer of air conditioning machines, meaning it imports more devices than it exports, indicating buyers have a wide range of options when it comes to foreign providers. This increases competition in the market and presents more opportunities for buyers to select based on cost or quality, but buyers should be aware of the impact tariffs have had on HVAC system maintenance and repair, as the cost of semiconductors as well as steel and aluminum have led to higher costs for critical parts and components.
Supplier Information
Abm Industries Inc.
Abm Industries Inc. is a public company operating globally in the administration, business support and waste management services and other services (except public administration) sectors. The company's offerings include snow removal services, landscape maintenance, facility maintenance & repair services, Subscribe to learn more
Aramark Corp
Aramark is a global provider of food and facilities services to education, healthcare, business & industry, and sports, leisure & corrections markets. It offers food and beverage services, including hiring, training, and supervising food service personnel; ordering, receiving, preparing, and serving food Subscribe to learn more
Cbre Group, Inc.
Cbre Group, Inc. is a public company operating globally in the construction, real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include facility maintenance & repair services,... Subscribe to learn more
Cushman & Wakefield Plc
Cushman & Wakefield Plc is a public company operating globally in the real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include facility maintenance & repair services, industrial... Subscribe to learn more
Emcor Group, Inc.
Emcor Group, Inc. is a public company operating internationally in the construction, manufacturing, professional, scientific and technical services, administration, business support and waste management services and other services (except public administration) sectors. The company's offerings include building... Subscribe to learn more
ISS A
ISS is a public company operating globally in the administration, business support and waste management services and accommodation & food services sectors. The company's offerings include facility maintenance & repair services, facilities management services, catering services and cafeteria management services.... Subscribe to learn more
Jones Lang Lasalle Incorporated
Jones Lang LaSalle Incorporated is a global commercial real estate and investment management company. It offers real estate services to real estate owners, occupiers, investors, and developers worldwide across property types, including, among others, critical environments and data centers, hotels and hospitality... Subscribe to learn more
ServiceMaster Clean
ServiceMaster Clean is a public company operating nationally in the construction and administration, business support and waste management services sectors. The company's offerings include pest control services, facility maintenance & repair services, water damage restoration services, window cleaning services,... Subscribe to learn more
Sodexo SA
Sodexo SA is a public company operating globally in the administration, business support and waste management services, accommodation & food services and other services (except public administration) sectors. The company's offerings include hospital linen supply & management services, facility maintenance... Subscribe to learn more
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Procurement Management KPIs for the Facility Maintenance & Repair Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Employee Training Rate. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Planning and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Total Resolution Time Number of Resolved Tickets |
The average resolution time represents the average amount of time it takes to resolve a support ticket. The average resolution time measures how quickly a vendor responds to support tickets for facility maintenance. Vendors should specify how resolution times differ with services and varying priority levels. |
| Employee Training Rate |
|
Number of Employees that Undergo Evaluation Number of Employees that Pass Evaluation |
The employee training rate can be used to determine a company’s ability to train quality employees. Buyers should have greater confidence in vendors that routinely evaluate employee performance. Vendors that keep track of employee performance have greater credibility, as buyers can be reasonably assured that SLAs and repair times will be met. All employees should know the proper safety procedures and instructed use for any machinery used in the maintenance and repair process. |
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Competition
How do you attract new clients and retain existing clients?
How does your firm maintain a competitive edge?
Customer Support
How do you evaluate customer satisfaction, and how frequently do you do so? Is this made available to clients?
Do you change your service in response to customer complaints and suggestions? If so, how frequently?
Value-Added Services
What value-added services do you provide? How will including value-added services impact pricing?
Do you offer discounts for bundled services? If so, what are the terms?
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Facility Maintenance & Repair Services RFP Guidelines
What should my RFP include?
Organizational Overview
All buyers should provide an overview of their organization, including the number of occupants and date of incorporation.
All buyers should provide information regarding the size of their facility.
Statement Of Need
Municipal buyers should establish working hours for service providers.
Nonmunicipal buyers should suggest optimal schedule times and state the frequency with which services should be performed on their properties.
Project Budget
Municipal buyers should disclose from which part of their budget (or fund) service payments will be made.
All buyers should suggest the best method of billing.
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