Procurement Market Intelligence Report
IT Asset Recovery Services
Sourcing Guide & Market Intelligence
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IT Asset Recovery Services Global Overview
Definition
Summary
Suppliers in this market help businesses maximize the value of end-of-life IT assets through reuse or divestment. Recovered IT assets may include computing hardware devices, network and data centers, software, and other related technological goods. Services may also cover disposing of excess IT inventory. Disposing of obsolete or underutilized assets can reduce internal costs for buyers and help them recoup some of their original financial investment. This report focuses primarily on the consulting aspect of IT recovery planning, as opposed to buyback programs in which a supplier simply purchases a buyer’s assets at fair market value.
This Report Includes:
- IT Inventory Disposal
- IT Asset Recovery Planning
Not in this Report:
- IT Disaster Recovery Services
- IT Asset Buyback Programs
Global IT Asset Recovery Services Procurement Trends
Discover the top international trends affecting procurement in the global IT Asset Recovery Services market.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Global IT Asset Recovery Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Oceania & Southeast Asia | 108,270 |
| #2 India | 37,555 |
| #3 Europe | 33,635 |
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2
Geography Drilldown - US
Average Cost of IT Asset Recovery Services
United States
2026 Market Pricing$2.00 to $XX.XX
per assetAverage Price
Prices in the IT Asset Recovery Services market range from $2.00 to $XX.XX, depending on Scope of the Project, Buyer's Operational Structure, Market for IT Assets, Reputation of the Supplier and Location. For example, lower prices are associated with Equipment disposal and recycling, Data sanitization and destruction, Logistics and asset inventory management and Reverse logistics and asset collection, whereas higher prices are associated with Asset remarketing and value recovery and Compliance and reporting.
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IT Asset Recovery Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the IT Asset Recovery Services market, prices in the US have grown 2.3% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for IT Asset Recovery Services
Total cost of ownership is Low in the IT Asset Recovery Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Obsolescence may raise the total cost of ownership unexpectedly.
Negotiated Before
Pre-evaluation
Billed During
Additional Fees
Travel
Unforeseen
Obsolescence
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.7 in the United States. Buyer power is most positively impacted by Availability of Substitutes. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
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- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer & Packaged Software Wholesalers
- Commercial Leasing
- Office Stationery Wholesalers
- Business Certification & IT Schools
2nd
Tier Suppliers
- Computer Manufacturers
- Real Estate Sales & Brokers
- Office Stationery Manufacturers
Biggest IT Asset Recovery Services Suppliers in the US by Revenue
The largest IT Asset Recovery Services vendors by revenue in the US are TES Group, Avnet, Inc. and Apto Solutions Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Dell Technologies Inc. | Global | ROUND ROCK | >10,000 | < 5 | ||||
| Lenovo Group Limited | Global | Hong Kong, CN | >10,001 | < 5 | ||||
| International Business Machines Corporation | Global | ARMONK | >10,000 | < 5 | ||||
| Hewlett Packard Enterprise Co | Global | SPRING | >10,000 | < 5 | ||||
| Avnet, Inc. | Global | Phoenix, AZ | >10,000 | < 5 | ||||
| Insight Enterprises, Inc. | Global | CHANDLER, AZ | >10,000 | < 5 | ||||
| Sims Metal Management Ltd | Global | Sydney, AU | 1,001-10,000 | < 5 | ||||
| Apto Solutions Inc. | Global | Atlanta, GA | 101-250 | < 5 | ||||
| Itrenew, Inc. | Global | Newark, CA | 251-500 | < 5 | ||||
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Profit Analysis
The average profit margin across vendors in the IT Asset Recovery Services market is 7.7% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Given the heavy adoption of different technological platforms and the fast pace at which technology evolves, suppliers face a steady level of demand for their recovery services.
This market features low market share concentration. However, the need for on-site services may limit some buyers’ ability to source from certain local suppliers, effectively reducing some of the purchasing power from such a highly fragmented market.
Because vendors in this market are service providers, they are not heavily dependent on purchased inputs, and the risk of any supply chain price shocks or delivery disruptions is minimal.
The broader IT consulting market does not face heavy regulation, although suppliers have faced moderate oversight concerning environmental and intellectual property laws.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
Apto Solutions Inc.
Apto Solutions Inc. is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include it asset recovery services. Founded in 2001, the company is currently headquartered in Atlanta, Georgia, United States of America with an estimated 175 employees.... Subscribe to learn more
Avnet, Inc.
Avnet, Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include radio antennas, it asset recovery services and data recovery services. Founded in 1921, the company is currently headquartered in Phoenix, Arizona, United States... Subscribe to learn more
Dell Technologies Inc.
Dell Technologies Inc. is a global provider of comprehensive information technology solutions, products, and services. It organizes its business into two segments: the Infrastructure Solutions Group, which offers multi-cloud and big data solutions to simplify, streamline, and automate cloud operations, and... Subscribe to learn more
Hewlett Packard Enterprise Co
Hewlett Packard Enterprise Co. is a global technology company developing intelligent solutions for business and public sector enterprises. It organizes its business into six reportable business segments: the Compute segment, which consists of general purpose servers for multi-workload computing and workload-optimized... Subscribe to learn more
Insight Enterprises, Inc.
Insight Enterprises, Inc. is a technology company and solutions integrator. It specializes in hybrid multicloud, cybersecurity, data & artificial intelligence, digital workplace, and intelligent applications. Its solutions generally include hardware, software, and services, including cloud solutions. It serves... Subscribe to learn more
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Itrenew, Inc.
Itrenew, Inc. is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include it asset recovery services. Founded in 2000, the company is currently headquartered in Newark, California, United States of America with an estimated 375 employees.... Subscribe to learn more
Lenovo Group Limited
Lenovo Group Limited is a public company operating globally in the manufacturing, real estate & rental & leasing and professional, scientific & technical services sectors. The company's offerings include smartphones, hard disk drives, laptop computers, desktop computers, computer servers. Founded in 1997,... Subscribe to learn more
Sims Metal Management Ltd
Sims Metal Management Ltd is a public company operating globally in the professional, scientific & technical services sector. The company's offerings include it asset recovery services. Founded in 1917, the company is currently headquartered in Sydney, New South Wales, Australia with an estimated 4200 employees.... Subscribe to learn more
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Procurement Management KPIs for the IT Asset Recovery Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Contribution and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Compliance and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Contribution |
|
Cost of goods sold (COGS) Revenue per customer (RPC) |
The customer contribution represents the value each customer generates for the business. The customer contribution can be used to determine business growth strategies. The customer contribution can be used to identify unprofitable customer relationships. |
| Customer Satisfaction (CSAT) |
|
Number of positive customer responses Number of customer responses |
Customer satisfaction represents customers’ overall satisfaction with a company. Customer satisfaction can be used to determine whether customer improvements are required. Customer satisfaction can be used to evaluate a company’s reputation. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Experience and Expertise
Do you conduct relevant research to stay up to date with the latest developments in IT capabilities and recovery? What are your sources?
How long have you been in business? How far-reaching are your operations on a global scale?
Supply Chain Risk
How have changes in corporate profit affected your operations in recent years?
How will greater private investment in computers and software affect the demand for your services? How will you adjust to meet that demand?
Competition
Has your firm completed any acquisitions in the past three years? If so, how did this expansion affect your business model?
How do you market your services to potential clients? Do you rely heavily on repeat customers?
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IT Asset Recovery Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide any relevant background information about their business, including size and location(s).
Buyers should list the existing IT systems they currently have in place, including hardware, operating systems and other software.
Statement Of Need
Buyers should state the number and types of servers, workstations or other assets they need to recover or dispose of.
Buyers should state the length of the contract they desire, including any renewal options.
Project Budget
Buyers should state what pricing model they prefer suppliers provide their quotes in and what the stated price includes.
Buyers should include their preferred payment schedule.
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
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- Recent developments
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- Buyer power levers
- Price environment and market pricing
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- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
